Einstein Analytics Benefits and Insights

Why use Einstein Analytics?

Key differentiators & advantages of Einstein Analytics

Predictive Analytics: Automatically generates models and precise recommendations based on insights gleaned from relevant data, with the power of artificial intelligence.
Achieve Faster ROI: Spend less time cleaning up data and more time selling products and converting leads.
Native Salesforce Integration: Connects seamlessly with Salesforce, supplementing the CRM platform with crucial BI.
Unify Your Systems: Bring all data onto one screen to get the complete picture with data connectors to any platform, including external systems.
Simplicity of Use: Create data visualizations that make sense with ready-to-use customizable templates that eliminate the need to have coding knowledge.
Free Trial: Sign up for a free 30-day trial on the vendor’s website.

Industry Expertise

Einstein Analytics works especially well in fields that deal with customer relationships, particularly financial services, manufacturing, healthcare, the public sector, and retail and consumer goods. Enterprises across all industries leverage its no-code AI and augmented analytics capabilities to engage with proprietary data via self-serve data analysis.

Einstein Analytics Reviews

Average customer reviews & user sentiment summary for Einstein Analytics:

1161 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Einstein Analytics reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Data Analysis: Citing its strong AI and machine learning features, all users who discussed the platform’s analytical capabilities said that it helps deliver business intelligence insights.
Data Visualization: Reviewing visualization capabilities, approximately 79% of users said that its clear and custom dashboards make business data easy to understand from a KPI point of view.
Data Integration: Around 76% of users who discussed data connectivity said that the platform connects easily to a wide range of data sources for advanced analytics.
Functionality: Reviewing functionality, around 65% of users said that, supported by regular updates that address user requests, the tool is feature-rich and stable.
Ease of Use: Discussing the interface, approximately 61% of users said the software is easy to use and aesthetically elegant.

Cons

Cost: Citing per-user licensing plans and additional fees for on-premise installation, maintenance and add-ons, around 80% of users said that costs can quickly add up.
Performance: Around 78% of users who reviewed the solution for performance said that it is slow and prone to infrequent crashes, especially when uploading large amounts of data.
Setup: Approximately 67% of users who reviewed ease of deployment said that configuring the platform can be difficult if done without professional support.

Researcher's Summary:

Einstein Analytics from Salesforce is a predictive analytics BI tool that uses the power of AI and machine learning to glean insights and create visualizations and reports to drive business decisions. All users who reviewed its analytics capabilities said that it excels at augmented analytics. Many users who reviewed data visualization said that templates and dashboards are easy to customize for deep-dive data exploration. With a range of reporting options and intuitive drag-and-drop functionality, the platform empowers business users to create their own reports without needing to code. Being part of the Salesforce suite, the platform integrates well with other SF offerings, as expected, as well as with external data sources. As for the tool’s data management capabilities, some users said that ETL functions are self-contained in that they replace the need to write code, however others said that data needs to be cleansed before the ETL engine can consume it for data analysis. Commenting on the software’s functionality, around 68% of users said that it is easy to drill down into KPIs with little training in analytics, whereas some users said that the platform is sparse in terms of features and does not have the same reporting capabilities as other Salesforce tools. Mentioning the interface, a majority of users said that it is clean and interactive, though quite a few users said that they preferred the classic version to the new one.

A majority of the users who reviewed pricing said that, in addition to expensive per-user licenses, other costs can quickly add up, since implementation is not easy and often requires professional vendor support. Many users who discussed setup said that the platform struggles when processing large amounts of data, and plugins are needed to process heavier data sets, which further compounds costs. Quite a few users said that the platform performs well within the Salesforce ecosystem; however, it does not have the robustness and flexibility of Tableau.

Overall, Einstein Analytics is a BI tool with strong out of the box ETL and data visualization capabilities that glean deeper insights into business metrics and seems to be suited for organizations with lightweight data analysis needs or those that already implement Salesforce solutions.

Key Features

Role-Specific Analytics: Leverage its prebuilt templates and native apps designed to maximize insights with customizable best-practice KPIs in specific industries, including sales, customer service, financial advising, B2B marketing, fundraising and more.
Actionable AI: Build AI-powered applications and models that explore millions of data combinations and trends in minutes, even without knowing code. Generate predictions and what-if scenarios for the business.
Self-Service BI: Customize the queries and looks of analytics applications to target the information needed for specific decisions.
All-Around Insights: Gather all information in one place by connecting to any external data source, including AWS Redshift, Salesforce CRM, Microsoft Dynamics, Google BigQuery and more.
Team Collaboration: Quickly share assets and take action together with colleagues with smart notifications, annotations, presentation mode, downloadable analytics, updates via email subscription and native integration with Salesforce Chatter.
Mobile Ready: Download apps compatible with iOS and Android platforms that support many of the available analytics features.
Continuous Upgrades: Avail new features and enhancements released by the Salesforce platform three times a year in winter, spring and summer.

Suite Support

All customers can take advantage of free resources, while Premier and Premier Plus plan customers receive additional guidance and support. Find a detailed comparison of the vendor’s Success Plans on their website.

Post questions and receive answers and tips through Salesforce’s Trailblazer Community, which also has a Known Issues index, which documents issues and their possible resolutions.

Email: Email support after signing in to a Salesforce account.

Phone: Phone support is available to Premier and Premier Plus support plan users.

Training: Access a robust selection of training options, which include:

Free Learning Map
Trailhead self-paced interactive webinar program
Free two-day hands-on basic and advanced academy workshops in cities around the world
Complete walkthroughs with example files in the Video Academy
Free mini Academy webinars
Personalized work sessions called “Accelerators,” included in Premier and Premier Plus support plans.

Tickets: Submit a ticket under the Help and Training section on the vendor’s website after signing in to a Salesforce account.

Pricing & Cost Details

Includes Price/User and Minimum Commitment Terms for Einstein Analytics

Einstein Analytics