Cisco Finesse
by BroadSoft
Categories:
What is Cisco Finesse?
Cisco Finesse is a well-known software product that ranks 18 among all Customer Service Software according to our research analysts and 2 crowd-sourced reviews from 1 source. Starting from $0, Cisco Finesse is priced at no cost when starting and is most fitting for all company sizes. Cisco Finesse can be deployed online.PRICE
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Cisco Finesse Pricing
Based on our most recent analysis, Cisco Finesse pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $0
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Training Resources
Cisco Finesse is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Cisco Finesse:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Cisco Finesse Reviews
Average customer reviews & user sentiment summary for Cisco Finesse:
2 reviews
Key Features
- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- Automated Routing
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Chatbot
- Customer Experience Management
- Customer History
- Customizable Reports
- Email Management
- Employee Coaching Tools
- File Sharing
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Progress Tracking
- Project Management
- Quality Management
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Task Scheduling
- Workforce Management
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