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CallHippo
by CallHippo | Founded 2015, Palo Alto, CA
Categories:
- Call Center Software
- Auto Attendant Systems
- Automatic Call Distribution Software
- Business Phone Service Providers
- Business Phone Systems
- Call Center Scripting Software
- Call Center Software for Small Businesses
- Call Monitoring Software
- Call Tracking Software
- Cloud PBX
- Cloud Phone Systems
- Computer Telephony Integration Software
- Conference Call Services
- Conference Calling Software
- PBX Phone Systems
- Screen Sharing Software
- SIP Clients
- SIP Trunk Providers
- Small Business Phone Systems
- UCAAS Providers
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP Software
What is CallHippo?
Industry Specialties: Serves all industries
CallHippo is an easy-to-use cloud-based business phone system. It’s suitable especially for startups and small businesses. The service provides 24/7 support and is accessible via both mobile and desktop apps. It offers robust features, including a power dialer, automatic call distribution, call tracking and more. Users can purchase virtual numbers in over 50 countries. Organizations can enhance team collaboration and communication while keeping costs low.
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COMPANY SIZE
DEPLOYMENT
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Product Screenshots and Videos
CallHippo Pricing
Based on our most recent analysis, CallHippo pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $14
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Training Resources
CallHippo is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for CallHippo:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
CallHippo Benefits and Insights
Why use CallHippo?
Key differentiators & advantages of CallHippo
- Efficient Call Management: Access call details like call history and contact information in one place. Use robust features such as call recording, call forwarding and voicemail to enhance communication and collaboration internally and externally.
- More Local Numbers: Purchase a local number and use it for marketing, sales or assign it to the support department. Buy local numbers in over 50 countries across the world.
- Easy To Use: Eliminate the need for desktop phones and take advantage of the entirely web-based solution. Access the platform anytime and with any device. Engage quickly with clients and team members.
- Marketing ROI Insights: Use a call tracking tool to identify viable channels and invest accordingly. Gauge advertisements that bring in maximum inbound leads and employ the data to better conversion rates.
Industry Expertise
Industries that focus on support centers and sales teams benefit from this software. It’s fit for small to enterprise-level organizations.
CallHippo Reviews
Average customer reviews & user sentiment summary for CallHippo:
Key Features
- Power Dialer: Eliminate manual dialing and employ an efficient power dialer functionality. Automatically dial numbers from an already uploaded list, increasing productivity and saving time.
- Smart Switch: Choose from several telephone provider options before making a call. Get rid of connectivity issues and provide agents the freedom to choose the best-suited provider.
- Call Forwarding: Forward calls to desired numbers post office hours or skip a few numbers in the list without alerting callers.
- Global Connect: Gain insights about the best times to contact clients. Get information about dates, time zones and the validity of numbers in advance. Select appropriate numbers for better results.
- Call Transfer: Transfer calls quickly to another team member or a department without making clients wait or missing out on important calls.
- Call Conference: Join calls and collaborate with colleagues from anywhere in the world and get work done faster. Stay on the same page with clients and team members even while working remotely.
- Call Queueing: Keep callers engaged with customized messages while they’re on hold. Save money otherwise spent on hiring additional staff members to handle telephonic conversations. Queue calls one after the other and inform respondents of how much they’re supposed to wait.
- Call Barging: Listen to live calls and intervene to guide team members between conversations. Help resolve customer issues and increase customer satisfaction.
- Call Recording: Access and store call records to monitor team performance and improve productivity. Use recordings for employee training purposes.
- Voicemail: Make a good impression by greeting respondents with personalized messages. Provide a separate voicemail to every number, ensuring no calls go missed.
- Call Analytics: Track the team’s overall performance and identify areas for improvement. Get insights about missed calls, call analytics and each employee’s strengths and weaknesses.
- On Hold Music: Keep callers happy and occupied while transferring calls or putting them on hold. Use the feature to announce business operating hours, new offers and inform clients about products.
- Speech Analytics: Ensure 100% call coverage and keep an eye on essential interactions with clients. Get information regarding objections and comparisons. Gauge the critical aspects of a call within a few minutes. Access calls and easily record feedback. Conduct comparative analysis to keep a check on the team's performance.
- Voice Broadcasting: Amplify business results by uploading a list of contacts and then calling them all up with a broadcast message. Adjust settings to keep track of metrics and run campaigns at suitable times.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Difficult to cancel the subscription.
- Phone app crashes several times.
- Slow support team.
- Call forwarding takes time.
Suite Support
mail_outlineEmail: support@callhippo.com.
phonePhone: No information is given.
schoolTraining: Not given.
local_offerTickets: Not available on the website.