Key Features

• Connection Boost: Help representatives crack more deals by reaching out to leads faster and more effectively. Use advanced AI algorithms to increase the chances of clients answering the phone. Automatically rotate between different phone numbers to avoid scaring off respondents. 
• Local Presence: Enable AI-driven technology to create meaningful connections from calls. Integrate with CRMs like Hubspot, Zoho and Salesforce. Use real numbers to ensure that callers can reconnect with the appropriate representatives. Automatically eliminate flagged numbers. 
• Voicemail Drop: Allow agents to drop a message with a single click as soon as the greeting plays. Personalize settings and make sure employees waste less time leaving voicemails. Provide agents with predefined messages to speed up the process. 
• Text Messages: Communicate with customers using inbound and outbound text messaging. Use SMS templates to save time. Send pre-templated messages to customers. 
• Intelligent Auto Dialer: Allow representatives to connect automatically with leads. Make calls directly from the CRM. Contact leads and assign particular agents to respondents while customizing call flows. 
• Sales Cadences: Speed up the sales process and close more leads. Automate administration tasks like sending follow-up emails and updating CRM information. Enable employees to save time and concentrate on cracking deals. 
• Custom Automation: Use voice and SMS API for sales teams. Send follow-up messages and call clients when they open emails. Connect calls with agents when clients fill out contact forms. 
• Call Coaching: Store recordings for a lifetime and access them whenever required. Use detailed reporting for in-depth knowledge of statistics. Track calls to improve representative performance. 
• Sales Leaderboard: Link call reporting from the dashboard to view it on any monitor or TV screen. Allow salespersons to compare calling metrics and learn more about overall performance. Motivate employees to remain on top of their game. 
• Call Queues: Improve connection rates and attend to more incoming calls. Use customizations like hold music, voicemail and wait time. Provide an approximate wait time to respondents, ensuring a better experience. 
• Remote Working: Automate the sales process using intelligent CRM sync. Automate workflows, send emails and schedule tasks with the click of a button. View and filter call statuses. Listen to calls or join between calls to close deals with leads. 
• CRM Integration: View valuable data within the dialer. View activity volume related to phone calls, voicemails and SMS messages. 

Limitations

•  Can be tricky to set up. 
•  Dial by directory option doesn’t work correctly. 
•  Power dialer doesn’t work all the time. 
•  Customer service isn’t helpful. 

Suite Support