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Salesforce Service Cloud
by Salesforce.com | Founded 1996, San Francisco, CA
Categories:
- Call Center Software
- Automatic Call Distribution Software
- Call Center Scripting Software
- Call Center Software for Small Businesses
- Call Monitoring Software
- Computer Telephony Integration Software
- Customer Service Software
- Email Ticketing Systems
- Help Desk CRM Software
- Help Desk Software
- Help Desk Software For Schools
- Issue Tracking Software
- Knowledge Management Software
- Online Help Desk Software
- Remote Desktop Software
- Remote Help Desk Software
- Service Request Software
- Ticketing Software
What is Salesforce Service Cloud?
Industry Specialties: Serves all industries
Salesforce Service Cloud offers omnichannel customer support ranging from emails and live chat to voice complaints. It automates procedures and keeps a check on the budget for customer support. With a 360-degree view of customers, it helps improve efficiency. Integrations with MailChimp, Dropbox, GetFeedback and others are available.
Its other offerings include drag-and-drop customization of workflows, creation of a public Q&A, chatbots and more.
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Salesforce Service Cloud Pricing
Based on our most recent analysis, Salesforce Service Cloud pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- Still gathering data
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Salesforce Service Cloud Reviews
Average customer reviews & user sentiment summary for Salesforce Service Cloud:
Key Features
- Lightning Console: Boost agent productivity and optimize team workflows with easy access to information, including knowledge base, customer profiles and subject matter experts via responsive and dynamic dashboards.
- Case Management: Help agents resolve cases faster by keeping them connected to answers, activities and intel while assigning issues to the most appropriate sales representative with an AI-powered routing system.
- Service Cloud Voice: Equip agents with better insights and tools through Einstein Intelligence for delivering world-class customer support. Simplify setup, purchasing and rollout of contact center telephony with Amazon Connect and Service Cloud Voice integration. Solve customer issues quickly with tools such as IVR, intelligent cloud telephony, CRM data and call routing and storage.
- Knowledge Base: Allow customers and agents to get answers through a suite of readily available knowledge bases and articles. Ensure the accuracy of content with robust incident management solutions and KCSv5 verified knowledge management.
- Service Process and Automation: Eliminate repetitive and manual chores by automating internal procedures and processes. Design a point-and-click interface to update and create call logs and records, send emails and launch workflows.
- Omnichannel Routing: Engage with customers through various support channels such as web, phone, email, mobile Live Agent chats, social media, community sites and video chats. Route cases from different channels to appropriate agents based on priority, complexity and the agent’s availability, capability and capacity.
- Telephony Integration: Lower handle times and boost customer satisfaction rates by knowing the history before receiving the call. Automatically log the notes taken during the chat and associate them with related details such as customer records.
- Social Customer Service: Manage customer responses and problems from social media platforms through Salesforce Social Studio and service cloud integration. Route social cases to the appropriate agents by using classifiers, language detection and keywords.
- Service Analytics: Help agents make informed decisions and offer personalized support to customers by accessing service cloud data and the latest trends and patterns discovered by Einstein. Stay ahead of business issues and concerns by identifying customer and product issues and churning risks with predictive insights.
- Visual Remote Assistant: Troubleshoot setbacks and user queries from anywhere through video call assistance along with screen sharing capabilities. Leverage AI-powered character recognition and stay connected even with low bandwidth and offline.
Suite Support
To know more about the product or get answers to questions, connect with subject matter experts.
mail_outlineEmail: Not available.
phonePhone: 1 (800) 667-6389.
schoolTraining: Enroll in interactive tutorials to know more about the product and its capabilities and earn badges. Explore a suite of articles, documentations and videos to learn how to use the product to achieve optimum results.
local_offerTickets: Not available.