Best CMMS Software
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PRODUCTS
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PRICE GUIDE
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BUYER'S GUIDE
Buyer's Guide
By Riya Jamble, Technical Content Writer at SelectHub
Downtime, inefficiencies and unexpected breakdowns can wreak havoc on productivity and profitability. CMMS software can address these issues and more.
But how do you choose the right CMMS system for your needs? What features should you look for? How do you implement and use a CMMS solution effectively? This buyer’s guide answers all of these questions.
Executive Summary
- CMMS systems help you automate day-to-day maintenance tasks, schedule work orders, manage inventories, track assets and more.
- Some core features to look for are work order management, asset tracking, preventive maintenance scheduling and reporting.
- Stay updated about key trends such as preventive maintenance, asset performance management, artificial intelligence, Industry 4.0 and the IoT, and 3D printing.
- Develop a software selection strategy to make informed decisions.
- Ask questions to your team/vendors before committing to a purchase.
- What Is CMMS Software?
- Benefits
- Basic Features & Functionality
- Advanced Features To Consider
- Current & Upcoming Trends
- How To Choose CMMS Software
- The Best CMMS Software
- Questions To Ask Yourself
- Questions To Ask Vendors
- Implementation Process
- Implementation Challenges
- FAQs
- Next Steps
- Product Comparisons
- Additional Resources
What Is CMMS Software?
CMMS software, also known as computerized maintenance management system, is a digital tool that helps organizations optimize facility, asset, workplace and maintenance management.
It also assists you in reducing downtime, expanding assets’ life spans and reducing maintenance costs.
The core of a CMMS is its database, central for storing, organizing and managing maintenance and asset data. It helps you track assets’ life cycles, assess equipment reliability and plan for future maintenance needs.
It offers a centralized digital platform, often accessible through a mobile device, to help you access information quickly.
Some common types of CMMS software include:
- CMMS solutions for small businesses
- Cloud CMMS tools
- On-premise CMMS systems
- Mobile CMMS applications
- CMMS systems for hotels
- CMMS health care platforms
- Open source CMMS
- Preventive maintenance software
Other applications that overlap with CMMS include:
- Business continuity management software
- Enterprise resource planning (ERP) tools
- Fleet management platforms
- Inventory management systems
- Supply chain management software
- Warehouse management software
Some CMMS programs may have modules that perform similar functions to these solutions, or vice versa.
History
Here's a timeline summarizing CMMS's evolution from its inception to its expected future advancements:
- 1960s: Began with punch cards and mainframe computers — limited and costly.
- 1970s and 1980s: Evolved with paper forms and minicomputers — accessible but challenging to use and adapt.
- 1990s: Improved with personal computers and applications like Microsoft — accessible, usable and functional but limited in maintenance management.
- Late 1990s and Early 2000s: Became more common with web-based solutions and local servers — available and scalable but complicated to install and maintain.
- 2010s: Gained prominence with cloud-based CMMS solutions and mobile applications — practical and affordable with user-friendly interfaces. Integration capabilities also improved, enabling CMMS systems to work seamlessly with other enterprise systems like ERP and EAM software.
- Present and Future: It will integrate with smart devices, IoT technology and artificial intelligence, enabling connected, data-driven, predictive and optimized maintenance operations.
CMMS vs. EAM vs. Facility Management Solutions
CMMS, EAM and facility management solutions are digital tools used to manage various aspects of your organization's assets and facilities, but they serve different primary purposes and have distinct features.
Here's a breakdown of the key differences between them:
CMMS Systems | EAM Systems | Facility Management Systems | |
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Focus | Maintenance management | Asset management | Physical spaces and facilities management |
Scope | Single/multi-site support | Multi-site and enterprise-wide support | Single/multi-site support |
Users | Maintenance teams, technicians and facility managers | Maintenance, finance and procurement departments | Facility managers, space planners and real estate professionals |
Core Functions | Work order tools, preventive maintenance scheduling, asset tracking apps and inventory management | Asset procurement and asset life cycle management | Space management tools, occupancy management, building maintenance systems, room reservations, and property maintenance solutions |
Expert recommendations and analysis on the top CMMS programs
Benefits
CMMS programs provide many benefits to organizations’ maintenance departments. From improving safety to increasing productivity to reducing downtime, the right software can automate tasks to keep your facilities in top shape.
Let’s dive into these benefits in detail.
Improved Efficiency and Productivity
CMMS programs help improve efficiency and productivity in three ways:
- Streamlined Scheduling: Schedule and plan maintenance tasks, track work orders, and monitor inventory and equipment information to help teams work more efficiently, reduce downtime and improve assets’ life spans.
- Route Optimization: View task locations, technicians' current positions and traffic conditions to create the most efficient routes to minimize travel time and reduce fuel costs.
- Workflow Visibility: Monitor your entire maintenance workflow, from task creation and assignment to completion and reporting.
- Automation: Automate routine tasks like work order generation, preventive maintenance scheduling, inventory replenishment, and reporting and analysis to save time and focus on value-added activities rather than administrative tasks.
Reduced Costs
CMMS solutions enable you to track maintenance expenses and equipment usage to help you gain better control over your budgets.
They allow you to schedule preventive maintenance tasks based on factors like time, usage or condition, helping you identify potential issues before they escalate into costly problems.
Furthermore, they assist you in preventing unexpected breakdowns and allocating resources more effectively, resulting in cost savings.
Enhanced Asset Management
With a maintenance management system, you can view detailed information about equipment and assets, including maintenance history, service records and performance metrics. This helps you identify underperforming assets, schedule maintenance activities and make data-driven decisions about asset management.
Such solutions also serve as a knowledge repository about assets and maintenance practices. This knowledge base is valuable for current and future personnel to help them get up to speed on maintenance procedures specific to your organization.
Improved Compliance and Safety
CMMS programs provide accurate records of maintenance activities and equipment performance to help you comply with regulations and safety standards such as:
- Occupational Safety and Health Administration’s (OSHA) Maintenance Standards
- ISO 9001
- 21 CFR Part 11
- Current Good Manufacturing Practice (CGMP) Regulations
They assist you in ensuring that your equipment is well-maintained and functioning correctly, reducing the risk of accidents and minimizing potential legal liability.
Discover these benefits in detail in our article — Benefits of CMMS: Understanding the Advantages and Disadvantages.
Expert recommendations and analysis on the top CMMS programs
Basic Features & Functionality
Work Order Management | Generate, assign, process and finalize requests for maintenance activities like apartment upkeep, machinery servicing or oil changes. Set up automated reminders to address maintenance tasks promptly, preventing delays and reducing equipment breakdowns or service disruptions. Assign different priority levels (high, medium or low) based on urgency and importance of maintenance tasks. Attach relevant documents such as equipment manuals, schematics, photos or safety procedures to work orders. |
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Preventive Maintenance | Schedule Preventive maintenanc tasks like device calibration, filter replacement and inspections. Auto-generate work orders based on equipment usage, time or triggered events (e.g. fault code or sensor reading outside acceptable limits). Create task checklists including reference materials, safety guidelines and equipment-specific instructions. Customize and save maintenance templates to save time and ensure consistency. Send automated notifications to teams when tasks are overdue to help them stay on schedule. |
Predictive Maintenance | Predictive maintenance tools help you monitor asset state and function and replace parts when data shows they’re worn out. Condition monitoring modules enable you to track real-time data on performance and machine health such as electrical currents, vibrations, temperature, pressure, oil, noise and corrosion levels, improving equipment reliability and extending assets’ life spans. Based on analytics, you can restock, distribute and reclaim maintenance, repair and operation (MRO) equipment and materials across storage areas, distribution centers and facilities. |
Asset Management | CMMS helps with enterprise asset management tasks like scheduling maintenance, monitoring asset conditions, automating supply chain processes and budgeting for asset replacement. Track asset downtime, warranties, asset depreciation rates and current values. Use barcodes, QR codes, interactive maps and plans to track the exact location of assets, equipment, parts and sub-components. Set an asset hierarchy and store and view assets by name, ID, model, warranty, manuals, location and more. |
Inventory Management | Conduct procurement processes, manage vendors and suppliers, track multiple sites, implement lockout-tagout systems, and maintain spare parts logs. Monitor inventory performance like stock levels, reorder points and lead times via dashboards. |
Reporting and Analysis | Use BI tools to generate reports, track maintenance KPIs, monitor condition metrics, create asset-specific forecasts and more. Calculate the mean time between failures (MTBF), mean time to repair (MTTR) and overall equipment effectiveness (OEE) to make well-informed decisions. Data visualization tools enable you to produce charts and graphs and view heatmaps to help you interpret complex maintenance data and identify trends at a glance. |
Audits and Compliance Tracking | Maintain detailed audit trails for historical analysis to identify patterns, trends or anomalies in maintenance and compliance activities, helping you improve processes and prevent recurring issues. Approve and authorize actions with electronic signatures to eliminate the need for physical paperwork. Integrate with regulatory databases to monitor regulatory changes and updates in real time. Schedule compliance audits and inspections at regular intervals, such as monthly, quarterly or annually. |
Integrations | Integrate with third-party apps like BI tools, accounting software, CRM platforms to avoid data entry mistakes. Some CMMS programs offer API integration capabilities for custom integrations, while others integrate with biomedical devices, data importing and exporting solutions, and wireless sensing devices. |
Expert recommendations and analysis on the top CMMS programs
Advanced Features To Consider
Security | Record and track employee activities, conduct security audits, configure passwords, encrypt data, ensure compliance, manage access to specific locations, and set sign-in and sign-out times. |
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Mobile CMMS | CSome CMMS vendors offer mobile apps to help you streamline maintenance and data collection. Mobile CMMS enables you to easily scan barcodes, update maintenance data, access work orders, track labor hours and upload documents and photos. It’s important to check if vendors support mobile web browsers, Android and iOS through responsive design. |
Project and People Tracking | Project management tools enable you to schedule activities, manage task dependencies, track progress in real time and allocate resources. People tracking functionalities help you in assigning tasks to technicians based on their skills, evaluating their performance, maintaining certification records and keeping track of training history. |
Purchase Order Management | Create purchase orders by inputting necessary details such as item descriptions, quantities, unit costs and supplier information. Track purchase orders throughout their life cycles, providing visibility into their statuses, from creation to approval to receipt. Some CMMS systems allow you to create blanket purchase orders, which are long-term agreements with suppliers for the purchase of goods or services over a specified period. Create an item catalog to maintain a comprehensive list of items, materials and parts commonly used for maintenance. Requisition management modules allow authorized personnel to request items or services needed for maintenance activities. |
Vendor and Customer Management | Generate contracts and store important information such as contract type, purchase order number, contact details, customer records and other relevant data. Initiate the request for quote (RFQ) process to compare and secure competitive pricing before making purchasing decisions. Vendor management tools enable you to connect contracts with specific vendors and filter them based on vendor details, customer information, contract number, contract type or expiration date. Track labor hours, materials and associated costs for accurate billing and chargeback purposes. |
Learn more about these features in our article — Ultimate List of CMMS Features and Functionality.
Expert recommendations and analysis on the top CMMS programs
Current & Upcoming Trends
As organizations strive to optimize maintenance operations, reduce downtime and enhance asset performance, they’re embracing a host of emerging trends in CMMS.
Let’s take a look at a few of them below.
Preventive Maintenance
Preventive maintenance is a proactive approach that aims to prevent equipment failures, reduce downtime, extend assets’ life spans and lower costs.
The preventive maintenance landscape is increasingly integrating condition-monitoring technology to help you detect early signs of deterioration and malfunctions.
The machine condition monitoring market is projected to grow at a CAGR of 9.65%, indicating its increasing importance.
Some CMMS programs integrate with predictive maintenance tools to help you optimize maintenance schedules and reduce costs by conducting maintenance only when it’s truly needed, based on data-driven insights.
One of the benefits of preventive maintenance is that it can reduce the environmental impact. Let’s see how below.
Sustainability
Sustainability is becoming a key focus in preventive maintenance strategies. CMMS can help organizations achieve sustainability goals in several ways:
- Reduce Energy Consumption: Ensure that equipment is well-maintained and operating at peak efficiency, leading to cost savings and a smaller environmental footprint.
- Extend Assets’ Life Cycles: Avoid premature replacements and conserve resources to align with your sustainability objectives.
- Ensure Environmental Compliance: Track maintenance tasks associated with environmental regulations such as inspections, emissions controls or waste management.
Asset Performance Management
Asset performance management is a strategic approach that enables you to monitor, diagnose and improve the health, availability and efficiency of your assets.
It emphasizes proactive maintenance practices by enabling you to address issues early and perform maintenance at optimal intervals, extending assets’ life spans.
Moreover, it allows you to transition from reactive maintenance to proactive and predictive approaches, minimizing emergency repairs and reducing the need for costly replacement parts and equipment.
Another critical aspect of asset performance management is its contribution to safety. It helps you reduce unexpected equipment failures that can pose safety hazards to personnel and the environment.
Artificial Intelligence (AI), Industry 4.0 and IoT Integration
Let’s look at the trio, artificial intelligence, industry 4.0 and IoT integration, below.
Artificial Intelligence (AI)
AI plays a pivotal role in maintenance by analyzing vast datasets generated by equipment and systems. It processes this data to provide you with valuable insights and recommendations for maintenance decisions.
Machine learning algorithms can predict equipment failures, suggesting when you should perform maintenance, helping you reduce downtime and minimize maintenance costs.
AI-driven analytics not only enhance maintenance operations’ efficiency but also contribute to optimizing asset performance and extending equipment life cycles.
Industry 4.0
Industry 4.0 integrates advanced technologies, including IoT-connected devices, cloud computing, big data analytics tools, robotics and AI, into manufacturing processes to create smart factories.
Smart factories encourage you to analyze real-time data from IoT sensors to help you optimize maintenance schedules and predict equipment failures, leading to increased operational efficiency and reduced downtime.
IoT analytics not only enables you to monitor asset performance in real time but also assists you in developing predictive maintenance strategies and improving equipment reliability.
Automation and robotics can perform routine maintenance tasks, while AI-driven analytics support decision-making, helping you make maintenance operations more connected, automated and optimized.
Maintenance 5.0
Maintenance 5.0 represents the next evolution in maintenance practices. It introduces concepts such as zero-defect manufacturing, which aims to achieve near-zero defects in manufacturing processes.
According to a recent research paper published in the Journal of Manufacturing Systems, key components of the maintenance 5.0 framework include:
- Human-Machine Collaboration: Integrate human expertise with AI and automation for more effective maintenance outcomes.
- Adaptive Learning: Allow systems to learn from their own actions and feedback, as well as from other sources of information, such as external databases, sensors or human inputs.
- Proactive Decision-Making and Self-Healing Capabilities: Anticipate potential problems, diagnose root causes and execute corrective measures before they escalate into failures.
- Circular Economy Principles: Reduce waste, reuse materials and regenerate resources in a closed-loop cycle to minimize environmental impact, conserve natural resources and create value from waste.
You can integrate AI, IoT and Industry 4.0 technologies into your maintenance practices to revolutionize the way you manage your assets.
3D Printing
3D printing and CMMS can work together to improve the efficiency, quality and sustainability of maintenance operations.
It enables the Equipment-as-a-Service (EaaS) model, which is a form of outsourcing where the equipment vendor provides and maintains the equipment for a fee.
Furthermore, it helps you produce customized and optimized parts for the equipment, as well as monitor and service it remotely using CMMS solutions.
It also supports the adoption of Industry 4.0 and zero-defect manufacturing (ZDM) systems to assist you in minimizing defects and errors in your production processes.
Expert recommendations and analysis on the top CMMS programs
How To Choose CMMS Software
To find the right system, you need to identify a solution that offers the key functions that align with your needs while also meeting the highest standards. And you’ll need to develop a software selection strategy for the same.
We’ve outlined crucial steps in the process below.
Determine Requirements
It's important to understand your requirements in the CMMS program selection process. You can use our free interactive CMMS requirements template to ensure you clearly understand your CMMS needs.
As each vendor provides a different feature set, it's essential to know what modules are necessary for your organization and which ones you can do without.
Consider Deployment
Next, you need to consider a deployment method that can handle complex functionalities. Base decisions on factors like your reach, number of employees and plants, budget, and IT department strength.
The two most common deployment methods are:
- On-premise
- Cloud-based (SaaS)
Let’s take a look at the advantages and disadvantages of both below.
On-Premise
On-premise deployment involves installing and running software on your organization's in-house servers and infrastructure.
Some advantages include:
- Data Protection: You have full control over your data and can implement your own security measures. This is especially critical if you handle sensitive or confidential information.
- Easy Integration: You can integrate with existing systems and databases to ensure consistency and reduce data entry errors.
- Customization: You can customize the software to match your exact requirements.
Some disadvantages include:
- High Cost of IT Infrastructure: You need to make upfront investments in hardware, servers and IT infrastructure. This can be a substantial financial burden, especially for smaller organizations.
- High Burden of Maintenance Responsibility: You’re responsible for maintaining both the hardware and software components of your IT environment, including updates, security patches, backups, and hardware repairs or replacements, which can be resource-intensive and time-consuming.
Cloud-Based
You can access cloud CMMS via the internet.
Some advantages include:
- Remote Access: Access the CMMS from any location, facilitating remote work and on-the-go maintenance management.
- Low IT and Maintenance Costs: Reduce upfront capital expenses and ongoing costs associated with hardware maintenance and upgrades.
Some disadvantages include:
- Cyberattack Vulnerability: You must trust the security measures implemented by your CMMS provider, which may raise concerns about data privacy and the potential consequences of security breaches.
- Internet Dependence: Any disruptions or loss of connectivity can hinder your maintenance operations and access to vital data.
- Customization Limitations: While cloud-based CMMS solutions offer flexibility, they may offer limited customization options compared to on-premise systems. Customization may be possible, but it may come at an additional cost, as vendors often charge extra for tailored features or integrations.
Compare CMMS Solutions
After determining your deployment needs, you should create a list of solutions that align with your requirements.
Software Considerations
- Core Features: Look for CMMS solutions that provide features like work order management for task tracking, asset tracking to monitor equipment, preventive maintenance scheduling to avoid breakdowns and reporting for data analysis.
- Mobile CMMS: Prioritize solutions with mobile capabilities if your maintenance teams are frequently on the go. This ensures that your teams can access and update information while in the field, improving efficiency.
- Integrations: Evaluate whether the CMMS can seamlessly integrate with other systems such as your ERP, IoT devices and accounting tools.
- Data Security: Check for features like role-based control to restrict access only to authorized personnel. Additionally, inquire about vendors’ data retention policies and archiving options to safeguard historical records.
- Configurability: Choose a CMMS that doesn't require extensive coding or development efforts to tailor it to your specific needs.
Pricing Considerations
- Software Costs: Understand cost differences between subscription-based models and perpetual licenses. Consider which pricing model aligns with your budget and long-term financial plans.
- Hardware Costs: Factor in data center costs to host and maintain servers for cloud-based CMMS. Consider expenses related to purchasing and maintaining your own servers and storage devices, in the case of on-premise solutions.
- Integration Fees: Some vendors charge for middleware or API services to facilitate integrations with other systems.
- Scaling Expenses: Anticipate potential scalability costs as your usage expands. Understand how pricing may change as your organization grows and requires more licenses or additional resources.
- Training Expenses: Assess the availability and cost of training resources. Consider whether on-site training is necessary and factor in travel expenses, if applicable.
- Support Fess: Evaluate the level of support offered by the provider. Determine whether standard support is sufficient or if you require 24/7 premium support based on your operational needs.
- Budget-Friendly Options: Explore free CMMS alternatives if you're operating on a tight budget. While these solutions may have limitations, they can be a viable option for small organizations or those looking to minimize upfront costs.
Don’t forget to check out our CMMS pricing guide to uncover hidden costs.
You can also read our free whitepaper on the CMMS ROI Calculator to evaluate the potential return on investment you can achieve through CMMS implementation.
Negotiate With Vendors
To effectively negotiate with CMMS vendors, initiate contact and request comprehensive proposals tailored to your organization's specific needs and expectations.
Clarify terms, pricing structures and any potential customizations or additional services required for your CMMS implementation.
During these discussions, ensure you establish a clear understanding of the contract's terms and conditions, including service level agreements, support commitments and maintenance agreements.
Moreover, consider requesting a demo or trial period to gain firsthand experience with the CMMS software in a real-world setting. This practical evaluation allows you to assess its usability, functionality and compatibility with your existing systems.
Encourage your team to actively participate in the evaluation process, gathering valuable feedback to make a well-informed decision.
Make the Final Decision
Gather feedback from your team and stakeholders, considering factors like usability, scalability, vendor reputation and cost-effectiveness.
Based on this input, choose a solution aligned with your long-term maintenance strategy.
Then, proceed with contract negotiations, implementation planning and user training to ensure a seamless transition and effective management of your maintenance operations.
Need more help? Check out our Lean Selection methodology to choose your perfect match.
Expert recommendations and analysis on the top CMMS programs
Best CMMS Software
It's impossible to determine a single solution as "the best " — there isn't a universal solution that fits every scenario. However, our analysts have identified these five platforms as the top CMMS software in the industry.
Maintenance Care — Best Overall
What It Does
Maintenance Care is a cloud-based solution that enables organizations to manage facilities and assets to help improve operational efficiency and extend assets’ life spans.
It enables you to schedule preventive maintenance tasks, ensuring the optimal condition of your equipment.
Generate reports and monitor asset performance in real time to gain valuable insights into your operations.
Manage tasks with just a few clicks. Source
Product Overview
Pricing | Starting from $150/month for unlimited users |
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Company Size | S, M, L |
Free Trial? | Yes |
User Sentiment Score | 91% |
Analyst Rating | 82 |
What It's Best For
Capability | SelectHub Analyst Score |
---|---|
Maintenance Request Management | 100 |
Dashboards and Reports | 100 |
Vendors and Customers Management | 100 |
Work Order Management | 99 |
Mobile CMMS | 90 |
Pros and Cons From User Reviews
Pros of Maintenance Care | Cons of Maintenance Care |
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Easy navigation | Weak inventory/parts module |
Document and photo attachment | Poor asset management capabilities |
Work order and request management | Complex reporting functionalities |
Fiix — Purchase Orders Management
What It Does
Fiix allows you to track progress, decrease downtime, manage assets, work orders and maintenance schedules, optimize performance, and improve workflows.
It also helps you streamline your communication, gain insight into your business and make data-driven decisions.
Furthermore, you can access and update information from the field or on the go via internet-enabled mobile devices.
Monitor purchase order statuses. Source
Product Overview
Pricing | Starting from $45/user/month |
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Company Size | S, M, L |
Free Trial? | Yes |
User Sentiment Score | 91% |
Analyst Rating | 71 |
What It's Best For
Capability | SelectHub Analyst Score |
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Purchase Orders Management | 100 |
Mobile CMMS | 91 |
Preventive and Predictive Maintenance | 87 |
Inventory Management | 86 |
Maintenance Request Management | 85 |
Pros and Cons From User Reviews
Pros of Fiix | Cons of Fiix |
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Excellent customer support | Custom report writer isn’t intuitive |
User-friendly interface | Navigation is difficult in the initial stages |
Robust work order modules | Search function in RFQs isn’t effective |
UpKeep — Best for Asset Tracking and Work Order Management
What It Does
UpKeep is a mobile-based computerized maintenance management system suitable for companies of all sizes and types.
It helps you monitor assets, track stockrooms, schedule preventive maintenance, reduce downtime, manage work orders and automate workflows.
It offers an interactive dashboard, procurement management, cost analysis and forecasting, and more.
Create a custom dashboard to manage work orders. Source
Product Overview
Pricing | Starting from $45/user/month |
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Company Size | M, L |
Free Trial? | Yes |
User Sentiment Score | 93% |
Analyst Rating | 71 |
What It's Best For
Capability | SelectHub Analyst Score |
---|---|
Purchase Order Management | 100 |
Work Order Management | 100 |
Maintenance Request Management | 96 |
Mobile CMMS | 93 |
Asset Tracking | 91 |
Pros and Cons From User Reviews
Pros of UpKeep | Cons of UpKeep |
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User-friendliness | Steep learning curve |
Responsive customer support | System instability |
Easy asset maintenance tracking | Limited report editing options |
ServiceChannel — Best for Platform Capabilities and User Support
What It Does
ServiceChannel is a CMMS program that operates on both web and mobile platforms, helping businesses manage processes and payments, discover contractors, monitor work orders, decrease expenses, ensure compliance, receive timely alerts, and access real-time information.
Its features include service automation, reporting, preventive maintenance, energy management tools and site management.
Generate reports to monitor KPIs and work order statuses and conduct trade analyses. Source
Product Overview
Pricing | Starts from $1000/user/month |
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Company Size | S, M, L |
Free Trial? | Yes |
User Sentiment Score | 85% |
Analyst Rating | 50 |
What It's Best For
Capability | SelectHub Analyst Score |
---|---|
Dashboards and Reports | 100 |
Mobile CMMS | 96 |
Platform Capabilities | 93 |
Vendors and Customer Management | 90 |
Inventory Management | 86 |
Pros and Cons From User Reviews
Pros of ServiceChannel | Cons of ServiceChannel |
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Real-time data | Lengthy and confusing implementation process |
Customizable features | Unreliable or inconsistent notifications |
Electronic payment option | Inaccurate search function |
Maintenance Connection — Best for Inventory Management and Project and People Tracking
What It Does
Maintenance Connection is a versatile software suitable for organizations of any size, and it's available in both cloud and self-hosted versions.
It assists you in prolonging assets’ life spans, managing maintenance tasks, assigning asset hierarchies, minimizing asset downtime, enhancing productivity and increasing ROI.
View part details like specifications, history, alternatives and more. Source
Product Overview
Pricing | Starting from $199/user/month |
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Company Size | S, M, L |
Free Trial? | Yes |
User Sentiment Score | 90% |
Analyst Rating | 70 |
What It's Best For
Capability | SelectHub Analyst Score |
---|---|
Purchase Orders Management | 100 |
Inventory Management | 98 |
Vendors and Customers Management | 87 |
Dashboards and Reports | 83 |
Project and People Tracking | 81 |
Pros and Cons From User Reviews
Pros of Maintenance Connection | Cons of Maintenance Connection |
---|---|
Easy to use | High initial costs |
Excellent customer support | Extensive training |
Robust work order, inventory management and reporting functionalities | Poor performance |
Expert recommendations and analysis on the top CMMS programs
Questions To Ask Yourself
Choosing the right CMMS system can be a significant decision. To ensure you make the best choice, here are some questions you should ask while selecting a CMMS system:
- What’re our specific maintenance needs?
- What level of customization do we need?
- What remote management capabilities do we need?
- Do we have the technical resources we need to support implementing and maintaining new software, or will we need to rely on the vendor?
- Do we need the CMMS to integrate with other business software like ERP?
Questions To Ask Vendors
The vendor’s caliber, experience, viability and vision for their product should play a role in the software decision. Before you settle on one of the many CMMS companies, ask:
About the Software
- Does the software use IoT and connect with control systems (PLC/DCS/SCADA), sensors and PdM devices?
- Is there a mobile offline mode for field technicians in areas with limited connectivity?
- Are GIS/GPS/geolocation, route optimization, and/or real-time data updates and alerts supported for field personnel and mobile assets?
- Can the CMMS software handle multi-site management?
- Does the CMMS support barcode or RFID scanning for asset tracking?
About the Vendor
- Does the vendor provide site tours and have a proven track record of success with customers and strategic partners willing to sing their praises as references?
- Does the vendor’s project team understand the unique nature and needs of your specific business and industry?
- Is the vendor actively investing in continuous software improvements, or is this a lower-priority solution or module?
- What does post-implementation training look like from this vendor?
- Is there a community or user forum for sharing best practices and getting support?
Expert recommendations and analysis on the top CMMS programs
Implementation Process
A successful CMMS implementation requires careful planning and consideration of various factors. Here are some key steps and factors to consider when implementing maintenance management software:
Define Your Goals and Objectives
Determine the specific areas of your maintenance operations that you want to improve, such as reducing downtime, increasing assets’ life spans or streamlining work orders.
You'll also assess the limitations of legacy systems and spreadsheets and recognize the need to transition to a more advanced solution like a CMMS.
Identify skills and resources required to effectively manage assets using the CMMS. This includes determining the necessary staffing levels and training needs.
Choose the Right CMMS
Research and select a CMMS vendor that aligns with your organization's needs and budget.
Evaluate the software's features, scalability, ease of use and support options.
Consider cloud-based vs. on-premises solutions based on your IT infrastructure and security requirements.
Establish a Team and Assign Roles
Form a cross-functional team responsible for overseeing your CMMS implementation process. Include representatives from maintenance, IT, finance and management.
Assign roles and responsibilities within the team, such as project manager, technical lead and end-user testers.
Develop a Plan
Develop a detailed implementation plan, including timelines, budgets and milestones. Be sure to communicate the plan to all stakeholders.
Set Up Data
Gather all relevant maintenance data, including equipment lists, maintenance procedures, spare parts inventory and historical maintenance records
Clean and organize the data to ensure accuracy and consistency.
You’ll also need to work with your vendor to migrate data into the system.
Configure the CMMS
Tailor the CMMS to reflect your maintenance terminology and procedures. For example, you can create custom fields for work orders to capture specific data relevant to your operations.
Define steps in your maintenance processes, such as work request submission, work order creation and approval workflows.
Implement role-based access to restrict unauthorized users from viewing sensitive information or making system-wide changes.
Create user accounts for individuals who’ll interact with the CMMS. Each user should have a unique login and password for security purposes.
Establish notification triggers to automate communication within the CMMS. For instance, configure notifications to alert maintenance personnel when you assign a new work order or when preventive maintenance tasks are due.
Train Users
Train all end-users on using the CMMS, including creating work orders, managing inventory and performing preventive maintenance. Provide ongoing training and support as needed.
Monitor and Evaluate
Continuously monitor and evaluate the effectiveness of the CMMS. Use performance metrics, such as equipment uptime, maintenance costs and work order completion rates, to measure the success of the CMMS implementation and identify areas for improvement.
Expert recommendations and analysis on the top CMMS programs
Implementation Challenges
Some implementation challenges you might encounter include:
Lack of Executive Leadership Support
Executive leadership plays a crucial role in allocating resources, providing budget approval and setting strategic direction for your organization. Lack of support from top-level executives may result in insufficient funding, inadequate staff commitment and a lack of prioritization.
Solution: Present a clear business case, ROI analysis and potential competitive advantages.
Misalignment of Management Vision
If management views CMMS solely as a solution without considering it as part of a broader maintenance and asset management strategy, they may not fully use its potential.
This narrow perspective may lead to the underuse of the system's features and a failure to integrate it into your organization's existing workflows and practices.
Solution: Develop a maintenance strategy that incorporates CMMS as a central component. Showcase how it can optimize your maintenance processes and improve overall operational efficiency.
Organizational Unpreparedness
Unprepared companies may face data migration challenges, workflow disruptions and resistance from employees, resulting in project delays and increased costs.
Solution: Conduct a thorough assessment of current maintenance practices, data quality and staff readiness. Develop a detailed plan for data migration, process integration and employee training.
Workers Complexity Perception
Resistance from workers can lead to poor data entry, inaccurate asset records and decreased system use, diminishing the overall effectiveness of the CMMS.
Solution: Select a user-friendly CMMS by requesting demos and trials.
Don’t forget to check out CMMS Best Practices to overcome these challenges.
FAQs
Who uses CMMS software?
The primary users of CMMS are maintenance managers, technicians, engineers and other staff who’re involved in planning, executing and monitoring maintenance tasks.
Facility managers, property managers and other professionals in industries such as manufacturing, health care, transportation and hospitality may also use it.
Will a CMMS tool work for my business?
To determine whether or not a CMMS will work for your business, consider the following factors:
- Industry Type: Consider whether your industry has specific maintenance needs that a CMMS can address.
- Equipment Usage: Does your business rely on a significant amount of equipment, machinery or assets? If yes, a CMMS can help you manage them.
- Production Volume: If your organization produces a lot of goods and relies heavily on machinery or equipment to maintain production schedules, a CMMS can help minimize downtime and production disruptions.
- Reliability Level: If you aim to maintain the reliability of your equipment and assets, a CMMS can be a valuable tool.
- Budget and ROI: Consider your budget for implementing and maintaining a CMMS. Calculate the potential return on investment (ROI) by estimating the cost savings, reduced downtime and improved assets’ life spans that a CMMS can bring.
- Team Adoption Rate: Evaluate whether your team is willing and able to adopt and use a CMMS effectively. Training and user adoption are critical factors in the success of CMMS implementation.
Is CMMS necessary for SMBs?
CMMS can be a valuable tool for SMBs to improve their maintenance management and achieve their business goals. However, not all CMMS systems are the same, and SMBs should consider their specific needs and budget before choosing a CMMS solution.
Why is uptime important?
A high uptime means that equipment is available and operational most of the time, which means that maintenance activities are effective and timely.
A low uptime means that equipment is frequently unavailable or non-functional, which means that maintenance activities are inadequate or delayed.
Some benefits of high uptime include:
- Reduces the need for reactive or corrective maintenance, which can be costly, time-consuming and disruptive.
- Increases equipment and workers' efficiency and productivity as there are fewer interruptions or delays in the production process.
- Extends equipment life spans and performance as it prevents excessive wear and tear, degradation, or damage.
- Improves equipment and workers' safety and compliance as it avoids accidents, injuries or regulation violations.
Expert recommendations and analysis on the top CMMS programs
Next Steps
Using computerized maintenance management systems can substantially benefit your business. However, before deciding to buy a CMMS, it's important to weigh the advantages and disadvantages of CMMS.
Still feeling overwhelmed in your product search? Check out our free comparison report to evaluate multiple products simultaneously. View their product scores, functional and technical requirements, user sentiments, and benefits.
To receive guided selection support, please reach out to us for a variety of free resources via email and contact information mentioned on our website. Good luck!
Product Comparison
- ServiceChannel vs. Fiix
- Maintenance Connection vs. Fiix
- UpKeep vs. Fiix
- UpKeep vs. Maintenance Connection
- UpKeep vs. ServiceChannel
Additional Resources
Top 10 CMMS Software Leaders by Analyst Rating (of 393 products)
(of 393 products) GET THE IN-DEPTH REPORT- Asset Tracking
- Dashboards and Reports
- Inventory Management
- Maintenance Request Management
- Mobile CMMS
- Platform Capabilities
- Preventive and Predictive Maintenance
- Project and People Tracking
- Purchase Orders Management
- Vendors and Customers Management
- Work Order Management
- Availability and Scalability
- Integration and Extensibility
- License Type
- Platform Security
- Professional Services and Maintenance
- Training
- User Support
- Vendor Information
Products found for CMMS Software (Page 3)
IndySoft
IndySoft is a popular solution that ranks 73 among all CMMS Software according to our research analysts and 63 crowd-sourced reviews from 1 source. Starting from $199, IndySoft is priced reasonably, commonly offers a free trial and is most applicable for any company. IndySoft can be deployed online and on-premise and is accessible from a limited number of platforms including Windows and Linux devices.
Property Pres Wizard
Property Pres Wizard is a well-known software solution that ranks 81 among all Field Service Software according to our research analysts and 6 crowd-sourced reviews from 2 sources. Starting from $149, Property Pres Wizard is priced fairly, offers a free trial on occasion and is most applicable for companies of all sizes. Property Pres Wizard can be deployed online.
Tikkit
Tikkit is a web-based solution that helps manage work requests and orders, preventive maintenance and vendor tasks, allowing companies to improve return on investment. It focuses on asset management for the real-estate industry, with an occupant portal that helps streamline communication processes. It offers a free trial period so users can experience the customization, features and adaptability before committing.
StreetEagle
StreetEagle is a promising software tool that ranks 48 among all Fleet Management Software according to our research analysts and 2 crowd-sourced reviews from 1 source. Starting from $19.95, StreetEagle is priced below average, commonly offers a free trial and is most fitting for companies on the small or medium side. StreetEagle can be deployed online and on-premise and is accessible from a limited number of platforms including Windows and Linux devices.
WebCheckout
WebCheckout is a web-based system that focuses on inventory and equipment management. It helps streamline workflows, project management, equipment booking and billing. Key features include inventory management, preventive maintenance, a self-service portal, and integration with major administrative and IT products. It offers a special version called WebCheckout Lite for organizations that have smaller projects and require minimal maintenance.
Ganttic
Ganttic is a popular software solution that ranks 141 among all Project Management Software according to our research analysts and 346 crowd-sourced reviews from 2 sources. Starting from $0.50, Ganttic is priced more economically, has offered a free trial in the past and is most fitting for companies of all sizes. Ganttic can be deployed online and on-premise and is accessible from a limited number of platforms including Windows and Linux devices.
HBS Systems
HBS Systems is a well-known application that ranks 63 among all Inventory Management Software according to our research analysts and 29 crowd-sourced reviews from 1 source. HBS Systems is most advisable for any business. HBS Systems can be deployed in the cloud.
EMDECS
EMDECS is an up-and-coming software product that ranks 49 among all Fleet Management Software according to our research analysts and 8 crowd-sourced reviews from 2 sources. Starting from $125, EMDECS is priced at a low cost, commonly offers a free trial and is most suitable for any sized business. EMDECS can be deployed in the cloud and on-premise and is accessible from a handful of platforms including Windows devices.
Innovapptive
Innovapptive is a popular platform that ranks 81 among all CMMS Software according to our research analysts. Starting from $0, Innovapptive is priced at no cost when starting, has offered a free trial in the past and is most suitable for larger sized companies. Innovapptive can be deployed online and on-premise and is accessible from a few platforms including Windows and Linux devices.
Satrack
Satrack is a well-known application that ranks 53 among all Fleet Management Software according to our research analysts and 1 crowd-sourced review from 1 source. Starting from $8.33, Satrack is priced for those with smaller budgets, commonly offers a free trial and is most applicable for companies of all sizes. Satrack can be deployed in the cloud and is accessible from a limited set of platforms including Windows devices.
Ormandy
Ormandy is a popular solution that ranks 91 among all Field Service Software according to our research analysts and 11 crowd-sourced reviews from 1 source. Starting from $90, Ormandy is priced more competitively and is most suitable for companies on the small or medium side. Ormandy can be deployed in the cloud and on-premise and is accessible from a handful of platforms including Windows and Linux devices.
Timly
Timly is a well-known solution that ranks 66 among all Inventory Management Software according to our research analysts and 22 crowd-sourced reviews from 1 source. Starting from $145, Timly is priced fairly, has offered a free trial in the past and is most applicable for all business sizes. Timly can be deployed in the cloud and on-premise and is accessible from a limited amount of platforms including Windows and Linux devices.
Synchroteam
Synchroteam is a well-known software system that ranks 92 among all Field Service Software according to our research analysts and 56 crowd-sourced reviews from 1 source. Starting from $24, Synchroteam is priced lower than average, offers a free trial on occasion and is most fitting for any sized business. Synchroteam can be deployed online.
TMA Systems
WebTMA, the main offering from TMA Systems, provides maintenance and facility management that helps companies maintain assets across their lifecycle to extend their lifespan. A modular design enables extensive scalability. It offers workflow management, work order management, asset and fleet management, preventive maintenance, material management, contract management and more. WebTMA Plus is available for companies that require more comprehensive and robust features. Self-hosted and cloud hosting are available, as well as a version designed for enterprises that has advanced capabilities and supports additional business operations such as finance and HR.
RFgen
RFgen is a cloud-based mobility solution designed for businesses to manage fixed assets and warehouse automation. Its seamless ERP integration to on-premise, cloud, connected and disconnected modules reduce supply chain implementation costs, optimizes workflows and increases accuracy. It helps users get a detailed overview of business processes, be compliant to internal and external guidelines and focus on specific business goals.
Seebo
Seebo is designed to predict and prevent process-based losses in the manufacturing sector by using AI capabilities. It resolves complicated process inefficiencies by revealing root causes and recommending the right actions. Manufacturers can know when, why and how losses might occur and use predictive simulation to avoid them.
vWork
VWork is a popular application that ranks 93 among all Field Service Software according to our research analysts and 26 crowd-sourced reviews from 1 source. Starting from $39, vWork is priced a notch under most others, has offered a free trial in the past and is most applicable for businesses large and small. VWork can be deployed online.
Drakewell
Drakewell is a popular software product that ranks 95 among all Field Service Software according to our research analysts and 98 crowd-sourced reviews from 2 sources. Starting from $4000, Drakewell is priced at a premium, offers a free trial on occasion and is most advisable for mid-to-large-sized corporations. Drakewell can be deployed in the cloud.
GAGEpack
GAGEpack is a well-known application that ranks 91 among all CMMS Software according to our research analysts and 232 crowd-sourced reviews from 2 sources. Starting from $1590, GAGEpack is priced on the high end, commonly offers a free trial and is most fitting for any sized company. GAGEpack can be deployed in the cloud and on-premise and is accessible from a limited number of platforms including Windows devices.
Snapfix
Snapfix is a well-known software solution that ranks 46 among all Property Management Software according to our research analysts and 114 crowd-sourced reviews from 2 sources. Starting from $99, Snapfix is priced more competitively, offers a free trial on occasion and is most suitable for any sized company. Snapfix can be deployed in the cloud and on-premise and is accessible from a limited set of platforms including Windows devices.
CWorks
CWorks is a well-known software product that ranks 94 among all Facility Management Software according to our research analysts and 5 crowd-sourced reviews from 1 source. Starting from $599, CWorks is priced above average, has offered a free trial in the past and is most fitting for larger sized corporations. CWorks can be deployed online.
GAGEtrak
GAGEtrak is a calibration management software that enables organizations to minimize costs, maintain production schedules and comply with quality standards. Organizations can monitor scheduled and unscheduled calibration activities, track gage locations, produce calibration reports and ensure customer approval. It can be deployed on-premise and on the cloud. The company also offers additional product utilities such as lite reports, a report viewer, an issue and return module, calibration label printers, CalPro database, CyberSensor monitors and validation kits.
Driveroo
Driveroo is a well-known platform that ranks 60 among all Fleet Management Software according to our research analysts and 5 crowd-sourced reviews from 1 source. Starting from $5, Driveroo is priced for those with smaller budgets, offers a free trial on occasion and is most fitting for businesses large and small. Driveroo can be deployed online and is accessible from a limited set of platforms including Windows devices.
ShareMyToolBox
ShareMyToolBox is a popular software product that ranks 96 among all CMMS Software according to our research analysts and 67 crowd-sourced reviews from 2 sources. Starting from $65, ShareMyToolBox is priced a notch under most others, commonly offers a free trial and is most fitting for businesses on the small or medium side. ShareMyToolBox can be deployed online and is accessible from a limited amount of platforms including Windows devices.
Visitt
Visitt is a well-known application that ranks 48 among all Property Management Software according to our research analysts and 18 crowd-sourced reviews from 2 sources. Visitt is most suitable for businesses on the small or medium side. Visitt can be deployed in the cloud and on-premise and is accessible from a limited amount of platforms including Windows and Linux devices.
MaintainX
MaintainX is a cloud-based solution that helps businesses streamline and optimize their maintenance operations. It provides a centralized database for storing all information related to maintenance, including equipment and asset data, work order records, preventive maintenance schedules and more. It also includes features for work order management, asset tracking and inventory management. It is designed to help businesses improve communication between maintenance and operations teams, reduce downtime, and improve overall equipment reliability.
SPConnect
SPConnect is a well-known software system that ranks 106 among all Field Service Management Software according to our research analysts and 14 crowd-sourced reviews from 1 source. Starting from $99, SPConnect is priced more economically and is most applicable for small-to-mid-sized companies with less than 1000 employees. SPConnect can be deployed in the cloud.
Leading2Lean
Leading2Lean works with existing systems to digitize manual workflows, make data actionable and provide closed-loop methodologies for continuous improvement. Its workflow management module configures processes to fit the shop floor. The intelligent document association ensures correct documentation attachment to workflows. Its comprehensive dashboards help users understand current business status and multi-site reports. It offers multi-site analytics to identify enterprise weaknesses and uncover hidden patterns, correlations and insights.
Cetaris
Cetaris is a well-known solution that ranks 61 among all Fleet Management Software according to our research analysts and 34 crowd-sourced reviews from 2 sources. Starting from $1000, Cetaris is priced higher than average, commonly offers a free trial and is most fitting for all company sizes. Cetaris can be deployed in the cloud and on-premise and is accessible from a few platforms including Windows and Linux devices.
SmartServ
SmartServ is a popular software platform that ranks 107 among all Field Service Management Software according to our research analysts and 67 crowd-sourced reviews from 1 source. SmartServ is most fitting for small or medium sized businesses. SmartServ can be deployed online.
Alloy Software
Alloy Software is a popular software product that ranks 50 among all Help Desk Software according to our research analysts and 102 crowd-sourced reviews from 2 sources. Starting from $19, Alloy Software is priced a notch under most others, has offered a free trial in the past and is most advisable for businesses large and small. Alloy Software can be deployed online and on-premise and is accessible from a handful of platforms including Windows and Linux devices.
WebTMA Solutions
WebTMA Solutions, developed by TMA Systems, allows enterprises to effectively manage physical assets and maintenance operations. It can be used by large organizations as well as small, rural school districts. Facility managers can run operations efficiently, increase client satisfaction and improve the organization’s financial performance. It supports developing comprehensive maintenance management programs to extend asset lifespans.
Blue Mountain RAM
Blue Mountain Regulatory Asset Management, or Blue Mountain RAM, is a SaaS designed exclusively for the life sciences industry. Developed by Blue Mountain Quality Resources, it combines the capabilities of maintenance management, calibration management and asset management systems in a single solution. Built-in best practices ensure GMP compliance and aid in maximizing productivity and profitability. With Blue Mountain RAM, users can select a custom configuration or practice template.
Primavera Unifier
Primavera Unifier is a popular software platform that ranks 101 among all Facility Management Software according to our research analysts and 11 crowd-sourced reviews from 1 source. Primavera Unifier is most advisable for medium-to-large-sized corporations. Primavera Unifier can be deployed online and on-premise and is accessible from a limited number of platforms including Windows and Linux devices.
CleanTelligent
CleanTelligent helps cleaning companies and services streamline the quality control process. It simplifies janitorial management for both service providers and customers. It provides a competitive edge to building contractors and facility managers and enables people to live happier lives at home and work. It offers customizable solutions to meet the needs of contractors as well as building patrons.
Field Squared
Field Squared is a well-known software platform that ranks 109 among all Field Service Management Software according to our research analysts and 9 crowd-sourced reviews from 1 source. Field Squared is most fitting for medium-to-large-sized corporations. Field Squared can be deployed in the cloud and on-premise and is accessible from a few platforms including Windows and Linux devices.
Call SelectHub for a free 15-minute selection analysis: 1-855-850-3850
Best of Awards
COMPARE THESE LEADERSSelectHub analysts have spent over 2,000 hours evaluating over 300 CMMS software solutions, ensuring we understand each software’s capabilities, strengths, and limitations. From this, we recognize which solutions really lead the pack, and deliver the features and capabilities companies actually need, based on crowdsourced requirements from the SelectHub platform.
Awarded to top products picked by Analysts as Overall Best Products in the Category.
Fiix | UpKeep | ServiceChannel | Maintenance Connection | Fracttal |
Limble | eMaint | ManagerPlus | FTMaintenance | FMX |
Awarded to products receiving a User Sentiment Score of Excellent.
Awarded to the Top products scoring 80 or more in this feature.
UpKeep | FTMaintenance | Hippo CMMS | EZOfficeInventory |
ManagerPlus | Fracttal | eMaint |
Awarded to the Top products scoring 80 or more in this feature.
eMaint | ServiceChannel | FMX | EZOfficeInventory |
Limble | ManagerPlus |
Awarded to the Top products scoring 80 or more in this feature.
eMaint | Maintenance Connection | ServiceChannel | Fiix |
Limble | FTMaintenance | ManagerPlus |
Awarded to the Top products scoring 80 or more in this feature.
ServiceChannel | Fiix |
Awarded to the Top products scoring 80 or more in this feature.
eMaint | Fiix | ManagerPlus |
Awarded to the Top products scoring 80 or more in this feature.
Maintenance Connection |
Awarded to the Top products scoring 80 or more in this feature.
Fiix | Limble | UpKeep | Maintenance Connection | FTMaintenance |
MaxPanda | Asset Essentials by Brightly | CHAMPS | Hippo CMMS | Fracctal |
Awarded to the Top products scoring 80 or more in this feature.
ServiceChannel | Maintenance Connection |
Awarded to the Top products scoring 80 or more in this feature.
UpKeep | FMX |
Limble | FTMaintenance |
Awarded to the Top products scoring 80 or more in this feature.
Fracttal | Fiix | FTMaintenance | Asset Panda | Limble |
EZOfficeIInventory | UpKeep | FMX | MaxPanda | ManWinWin |
Awarded to the Top products scoring 80 or more in this feature.
EZOfficeIInventory |
Awarded to the Top products scoring 80 or more in this feature.
ManWinWin | eMaint | Maintenance Connection |
Awarded to the Top products scoring 80 or more in this feature.
Fracttal | Asset Essentials by Brightly | Fiix | ServiceChannel | MicroMain |
ManagerPlus | Hippo CMMS |
Awarded to the Top products scoring 80 or more in this feature.
ServiceChannel | Fracttal | Asset Essentials by Brightly |
Awarded to the Top products scoring 80 or more in this feature.
Fracttal | Fiix | FTMaintenance | AssetPanda | Limble |
EZOfficeInventory | UpKeep | FMX | eMaint | ServiceChannel |
Pricing & Cost Guide
See the Price/User for the top CMMS software… plus the most important considerations and questions to ask when shopping.
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