Best CRM for Commercial Real Estate
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PRODUCTS
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PRICE GUIDE
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BUYER'S GUIDE
Buyer's Guide
By Manogna Matta, Technical Writer at SelectHub
Rome wasn’t built in a day. Even Ash Ketchum took 25 years to win his first ever Pokémon world championship. Similarly, it’s unlikely for realtors to close client deals in a single interaction. They need to engage customers over multiple conversations, respond to queries, track timelines and consistently follow up to make a sale. Commercial real estate CRMs help with everything realtors need during this process to maximize sales and revenue.
Looking for a way to streamline your team communication or improve lead and pipeline management? A commercial real estate CRM might be right for you. In this buyer’s guide, we’ll go over what it is, how it could help your business and how to pick the best solution.
Executive Summary
- Commercial real estate CRMs help optimize lead management, client interactions, and sales and marketing teams’ performance.
- Key features include contact management, follow-ups, transaction management, marketing tools, reporting and analytics.
- Be sure to create a list of requirements and ask potential vendors specific questions about the software before making a purchase.
What Is Commercial Real Estate CRM Software?
Commercial real estate CRM software is a system designed to meet the unique needs of realtors. It allows them to build stronger customer relationships and keeps all their data in a centralized database.
Gone are the days of scribbling client info on sticky notes and or trying to tame a spreadsheet. Commercial real estate CRMs help make contact management easier. By organizing and automating contact management processes like recording and updating customer interactions, these systems minimize confusion.
It excels at sales pipeline management and lets you stay on top of client activities by providing full funnel visibility. You can see where exactly a lead is in the timeline and resolve bottlenecks to increase the speed and quality of lead conversions.
In the present hyper-competitive global marketplace, customers expect personalized, targeted and engaging interactions. Commercial real estate CRM software makes sure you deliver quality customer journeys and tracks them every step of the way.
With top-notch lead management, task management, reminders, tracking and transaction capabilities, the platform is a value-for-money investment.
Primary Benefits
Commercial real estate CRM solutions come with various tools designed to boost the quality and quantity of your sales. Let’s take a look at how they can benefit you below:
Enhance Client Communication
Top commercial real estate CRMs allow you to create a custom local database. They let you seamlessly import existing customer data and connect clients with properties.
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Many realtors use multiple channels for client interaction, including email, texts, calls, social media and in-person. The system helps streamline all communication in a centralized platform, thereby improving team collaboration who can refer to a single source of data.
The platform comes with capabilities for tracking properties, records, documents and interactions. You can also track client information such as neighborhoods of interest, budget or preferred locations. This feature helps realtors personalize customer communication and increases the chances of a purchase.
Realtors need to consistently engage in multiple client interactions before they can seal the deal. With tools for follow-up, reminders and scheduled communication, a commercial real estate CRM helps engage and nurture leads. It reduces time spent on customer conversations while enhancing their efficiency.
Improve Lead Management
Commercial real estate CRM platforms come with robust pipeline management capabilities that provide a bird’s-eye view of the sales timeline. You can identify bottlenecks in the process and track where leads are in the funnel. This ensures no deals slip through the cracks and allows teams to make improvements in real time.
The solution paves the way for better and easier lead segmentation. You can import leads from internal or external sources and auto-assign them to agents. Prioritize and segment leads based on parameters like budget, location, timeline or even zip code. Visualization tools enable you to view properties on a map that help improve clarity and eliminate delays during lead interactions.
Optimize Sales and Marketing
With tools for creating and evaluating the success of targeted campaigns, you can boost team productivity. Smart reporting tools, forecasting and analytics allow you to anticipate and stay ahead of client needs. It provides a clear picture of customers and where you need to be to meet your revenue targets.
By tracking and measuring sales and marketing departments’ performance, commercial real estate CRMs ensure your teams stay accountable. You can also integrate the platform with several third-party apps to extend its capabilities. This allows your teams to customize the system to their unique needs and get more done in less time.
Key Features & Functionality
Contact Management | By organizing customer data, you speed up communication and have information readily available at your fingertips. This feature manages client and property details, including emails, phone numbers, photographs, a list of properties and more. The automation capabilities update new client information as it comes in and record valuable customer data in a single place. |
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Follow-ups and Reminders | Another noteworthy tool that helps schedule communication so leads don’t slip through the cracks. Automatic messages, reminders and follow-up emails enable proper lead nurturing and keep deals moving through the pipeline. |
Transaction Management | You can track and manage transactions, contracts and lease agreements. Your teams can be on the same page by sharing relevant information, asking for updates and adding notes to query transactions. The centralized platform enables you to view activities at a single glance — be it for monitoring transaction progress or tracking down missing or overdue payments. |
Email Management | You can optimize your email campaigns and email marketing. The solution lets you personalize emails so you don’t lose deals due to generic and non-targeted interactions. By tracking and recording responses, commercial real estate CRM software provides detailed insights into campaign performance. |
Reporting and Analytics | This feature enables you to view customer data in a highly visual, customized and engaging manner. You can track your teams’ productivity and monitor various KPIs, like the length of sales cycles, where a deal is likely to fall through and which activities get you the best results. |
Marketing Tools | The system offers various integrations to track activities and create strategies to market commercial properties. With tools for building mass email campaigns, generating branded marketing collateral and integrating social media, you can launch effective marketing campaigns to maximize revenue. |
Mobile Platforms | CRE reps and agents are always on the run. It’s critical to have a CRM that you can access anywhere — on Mac, PC, smartphone or tablet. Update and access vital customer data in real time to close more high-quality client deals. |
Software Comparison Strategy
While many commercial real estate CRM systems have similar features, it can be overwhelming to decide which solution is actually best for your business.
Start by evaluating your current platform. How well does it meet your business needs? Where is it satisfactory, and where does it fall short? Make a list of requirements to help guide your software selection process. Which features would best suit your business? Tools for marketing and property database integration are a must.
You can ask your peers for recommendations. Industry guides and online reviews on Quora and Reddit are also good sources of information.
Define the budget, time and resources you can dedicate to implementing the software. Many vendors offer free trials or less advanced software versions free of cost. Test drive such options before committing to a purchase.
Take a deeper look at how your team collaborates. Do you have remote or hybrid teams? In that case, a cloud CRM solution will serve you better than an on-premise one. Cloud CRMs provide mobile platforms that are useful when your team is on the road. It’s a plus if you can update data offline and operate the system during spotty connectivity.
Which apps do you use on a daily basis? Check with your vendor about the integrations they offer. Many solutions also integrate seamlessly with realtor websites and allow you to track interactions from various touchpoints.
How customizable is the software? Customizability options and templates enable your teams to tailor the platform to their unique needs. Take note of how scalable the software is so you don’t risk outgrowing your software capabilities as your business expands.
Take into account how the software interface looks and feels. It should be easy to navigate, intuitive and visually appealing.
Another aspect to consider is vendor support. How quickly and effectively do they respond to queries? Do they have knowledge bases or a 24/7 live chat option in place? Thoroughly evaluate the security measures they provide and how often they back up data.
Cost & Pricing Considerations
Commercial real estate CRM solutions come in all shapes and sizes. Most vendors offer monthly, quarterly, half-yearly or annual subscriptions. Many of them charge based on the number of users per month. The price can range from $8 per user/month for an entry-level system to hundreds of dollars per user/month for an advanced solution.
There are a few vendors who charge a flat fee per month regardless of the number of users. These platforms are, however, usually expensive but can be a good investment for large businesses with many employees. Some solutions only reveal their prices upon request.
Many solutions offer free trials, demos or less advanced software versions free of cost. The final cost varies depending on features, storage, customizability and scalability options you need. It’s necessary to keep in mind hidden costs such as training or installation fees. If you pick an on-premise platform, you need to set aside a budget for a dedicated IT team.
The Most Popular Commercial Real Estate CRM Software
Jumpstart your software search with our research team’s list of the top three commercial real estate CRM products.
HubSpot Sales
HubSpot Sales stores all your leads’ data and activity in a centralized platform. It saves time through process automation, enhances team coordination and facilitates pipeline management.
With its reliable lead scoring tools, you can segment leads into targeted lists and boost lead conversion rates. Key features include sales automation, email tracking, quote generation and automated reminders.
Contacts Menu in HubSpot Sales. Source
Dynamics 365 for Sales
Equipped with AI, Microsoft Dynamics 365 for Sales helps improve sales activities, enhance marketing efforts and increase productivity. You can leverage prescriptive insights, a real-time 360-degree customer view and recommended actions. Contact management, interactive dashboards, partner relationship management and sales insights are other notable features.
Sales Activities Tab in Dynamics 365 for Sales. Source
Oracle CX Sales Cloud
This solution offers AI and data-driven tools for salesforce automation, performance management, customer data management, analytics and forecasting. Oracle CX Sales Cloud helps streamline communication and boost collaboration between teams through dynamic dashboards, mobile platforms and intuitive UI. It supports businesses of all sizes in B2B and B2C space and is a great fit for real estate businesses.
Oracle CX Sales Cloud’s Reporting and Analytics Tab. Source
Questions To Ask
To get started, it’s vital to understand your business requirements and what features would be the most useful to you. Use the following questions as a starting point.
Here’s a list of questions to guide internal conversations:
- How many employees will use the software?
- What are the key pain points we’re currently facing?
- What features would help solve those pain points?
- What apps do we use on a daily basis?
- Is our team remote/hybrid? Do we have real estate reps on the road?
Here’s a list of questions to ask vendors to help you learn more about the software and vendor:
- What industry-specific features and integrations do you offer?
- Do you have experience working with businesses in our industry?
- Is the software customizable to specific business needs?
- How does your technical support team handle help requests?
- Do you assist in the onboarding and implementation process?
Next Steps
With tools for contact management, analytics, transaction management, follow-ups and marketing, a commercial real estate CRM is a real asset for realtors. It helps enhance team collaboration, pipeline management and lead segmentation. The solution has a dynamic range of features that enable you to solve bottlenecks in the funnel with ease.
Still feeling overwhelmed in your product search? Get started today with our comparison report to gain insight into top software leaders.
Product Comparisons
- HubSpot Sales vs. Oracle CX Sales Cloud
- Oracle CX Sales Cloud vs. Dynamics 365 For Sales
- HubSpot Sales vs. Dynamics 365 For Sales
Additional Resources
Products found for CRM For Commercial Real Estate
Pipedrive
Pipedrive supports sales professionals in managing every phase of the sales process, from lead generation to customer contact. Forecasting enables sales reps to close more deals, and visual pipelines clarify what stage a lead is in and what action is required. Users can simplify and streamline tasks with automation and AI capabilities. It offers integrations and an open API, so companies can plug in third-party apps to further extend its capabilities.
Salesforce Sales Cloud
Suitable for companies of any size, Salesforce Sales Cloud delivers sales and customer service capabilities for both the B2B and B2C domains. It helps businesses work more efficiently, easily surface key metrics and share business data via integration. Capabilities include real-time tracking, visual workflows, forecasting, marketing tools and reports.Equipped with a mobile app for iOS and Android devices and deployed in the cloud, it enables unrestricted access so users can work from anywhere.
Zoho CRM
Zoho CRM enables an organization’s sales force to work more effectively and close more deals. It incorporates lead management, marketing automation, contact management, multichannel forecasting, territory management, and a host of other capabilities.Built with conversational AI, it supports users by predicting lead and deal success, offering a voice assistant, and suggesting activities to automate based on behavior analysis. Users can leverage workflow automation to streamline manual tasks and stay on top of performance with real-time reporting and analytics.
Dynamics 365 CRM
Microsoft Dynamics 365 CRM (formerly known as Microsoft Dynamics CRM) offers a suite of customer-focused capabilities to facilitate marketing, sales and customer service activities. Organizations can implement the products separately for specific business cases or together for a unified ecosystem. Field service and project service automation can be included if desired. It includes social media features, an onboarding dashboard and APIs that support modifying campaign elements. Visual editors enable creating and deploying mobile and web apps without the need for code. It’s available both in the cloud and on-premise. Features like Power BI and PowerApps are included only in the cloud version.
HubSpot CRM
HubSpot CRM provides a full suite of capabilities that aid smart teamwork and allow companies to track, organize and close sales seamlessly. It’s entirely free of charge and provides automated contact management, customized tracking and reporting.App marketplace integrations let users expand performance capability based on their needs to achieve optimum business growth. Additionally, users can increase traffic, generate revenue, connect and manage leads all from one panel. The option to connect with the marketing, sales, service and CMS hubs allows companies to receive even greater functionality.
Insightly
Insightly is a cloud-based platform with tools that support every phase of the customer lifecycle. The solution’s capabilities allow organizations to accomplish sales activities, nurture customer relationships and manage projects to deliver on customer orders. The software is best suited for small businesses, although several larger companies have had success with the product as well.
Streak CRM
Streak CRM is built into Gmail, allowing users to manage common sales tasks directly from their inbox. It facilitates pipeline management so users can track leads, follow up, collaborate and close deals. Three different pricing tiers make it useful for both individuals who need basic functions and companies that require more advanced capabilities. In addition to managing a pipeline, users can also leverage it to manage projects, foster business relationships, run fundraisers, provide customer support and execute other projects that require tracking details.
Infusionsoft
Infusionsoft by Keap is a comprehensive software platform designed to help small businesses save time and grow revenue. Rated as a top sales product for SMBs in 2019, this vendor brings automation and organization to sales and marketing activities. The available toolkit allows small businesses to gain extensive control over their efforts to help form personal, lasting connections with their customers. This product is suitable for individual business owners or small teams looking to scale and handle an increasing task load. The implementation includes a required kickstart package (available in three different price tiers) that helps users get set up with the program and positions them for success.
Freshsales
Freshsales is a cloud solution suitable for small and medium businesses across different industry verticals. Being one of the sales management and customer engagement offerings from Freshworks, it provides comprehensive features for managing leads and deals. Capabilities include a chronological timeline view of customer journey, AI-based lead scoring, built-in one-click phone, and native mobile apps for Android and iOS devices.
Spiro
Spiro employs native AI capabilities to help companies proactively manage leads and customers. It can be leveraged for common tasks like lead management and activity tracking, as well as more advanced functions such as sales enablement and analytics.It helps evaluate sales data and assists sales teams by sending reminders to update contacts, change pipeline status, correct inconsistencies and more.
Agile CRM
Agile CRM is an all-in-one cloud platform that enables companies to handle all activities and tasks across the customer lifecycle. With integrated modules for marketing, sales and service, it provides capabilities such as contact management, a deal pipeline, lead scoring, project management, email marketing and campaigns, service automation, and live chat.Targeted primarily at small businesses, it allows users to maintain visibility into contacts, boost results with sales enablement, engage web users and deliver comprehensive support. Free and premium versions are available.
Bloomerang
Bloomerang is a complete system allowing nonprofit organizations to manage donor relationships, events and fundraising. Its emphasis on donor engagement and retention supports company growth.Capabilities include email marketing, online giving, grant tracking, donor surveys, data segmentation, dashboards, reporting and prospect research. Deployment via Amazon Cloud Services provides security and scalability. It’s available to both U.S. and Canadian organizations.
Bitrix24
Bitrix24 facilitates the execution of the customer journey. It supplies organizations with tools for marketing, sales and customer service activities such as lead generation, marketing automation, campaign management and call center support.It comes with a free edition for companies with less advanced needs or a smaller budget. Deployment is available in the cloud and on-premise. It’s suitable for smaller businesses as well as enterprises with up to 50,000 employees.
Top Producer
Top Producer offers a set of cloud-based solutions tailored for the real estate industry, enabling brokers and agents to be more effective with their marketing and sales efforts. A tiered pricing model provides flexibility based on an agency’s needs.It’s mainly used by small businesses but can support larger companies as well. Capabilities include a client database, contact profiles, website builder, lead generation, automated email marketing, reports, lead management and integrations.
Less Annoying CRM
Less Annoying CRM is designed to help small businesses make it simple and efficient to handle activities surrounding leads and customers. It gives companies an easy-to-use, cloud-based platform for storing contacts, tracking leads and managing tasks to help close more deals.
Sugar Sell
Sugar Sell, formerly SugarCRM, is a sales automation solution suitable for small, medium and large businesses. It offers contact, call and email management, dashboards, reporting, integrations, customer journey management, sales forecasting, and business process management (BPM) capabilities.It consolidates customer data into a central location for sales professionals to gain visibility into the conversations, actions and emails related to each contact or account. Cloud deployment is available, and on-premise deployment comes with the Sugar Enterprise edition.
Nimble CRM
Nimble is a one-stop solution for managing and organizing contacts, setting reminders, building and maintaining relationships, finding opportunities, and meeting goals. It provides complete information on the customer's history and their deal status. Users can set up a structured to-do list for teams.It allows users to engage and interact with prospects and customers on a personalized level, enabling them to stay connected across the entire customer journey.
LionDesk
LionDesk delivers cloud-based marketing and sales tools tailored to professionals in the real estate industry. Suitable for individuals, teams and brokerages, it provides a single place to manage client relationships.It helps import leads from other sources, organize information, manage processes, connect with clients, boost closed deals and track tasks. Capabilities include contact management, property management, video emails and texts, pipeline management, automation, and marketing campaigns.
Nutshell CRM
Nutshell is a cloud-based platform that helps organize operations and reporting processes. It provides customization options that can cater to specific industry needs. The user-friendly interface allows users to make changes and adapt quickly irrespective of technical skill. Features include contact management, email campaigns, a mobile app, pipelines and unlimited storage.
kvCORE
Designed for the real estate industry, kvCORE is a cloud-based, all-in-one platform equipped with smart relationship management, a lead engine, web and IDX, transactions, listings, a marketing autopilot feature and business analytics. It allows users to generate leads from different sources and shortlist them. The K+Team offering provides lead acquisition and relationship management features that help drive business.
DonorPerfect
DonorPerfect is a comprehensive fundraising solution that helps non-profits nurture donor relationships. It helps manage donations, receipts, contacts, emails and fundraising initiatives from a single system. Capabilities include integrated online donation forms, automatic monthly giving, standard and custom reports, auction management, Constant Contact email and a network of integrated partner products. It helps save time and offers pricing packages to meet any budget.
ZoomInfo
ZoomInfo provides a detailed contact directory for simplified marketing outreach. It supports lead generation, sales management and revenue tracking, and helps improve productivity by systematizing work. Users can leverage analytics and prioritize marketing efforts, sales prospects and align teams for effective outcomes. The ability to locate and align required contacts from desired domains reduces anonymity rates. Data-driven, it helps businesses make insightful strategies, connect with the right audience, boost business growth and provide custom solutions.
ClientLook
ClientLook is a cloud-based solution that helps users by combining contact management, deal tracking and client collaboration with a property module to organize real estate operations. Other key features include pipeline tracking, email marketing and listing management. It also helps back-office assistants with data entry, online lead capture and listing administration, along with an option to leverage a free team of virtual assistants to save time and operational costs. It was acquired by Lightbox in January 2020.
Siebel
Siebel CRM supports marketing, sales, service and other key areas of customer interaction via a suite of more than 35 products. It helps businesses of all sizes enhance customer experiences and automate processes. Implement as many or as few of the individual modules as desired for a highly flexible environment.
Vtiger
Vtiger is a cloud-based suite of marketing, sales and help desk offerings, which can be deployed separately or as an integrated, all-in-one ecosystem. It enables companies to eliminate silos and improve connections with customers.Though designed to serve small and mid-sized businesses, it’s capable of handling the needs of Fortune 500 organizations. It’s accessible on Android and iOS devices, enabling work from anywhere.
GreenRope
GreenRope, a cloud-based CRM software, consolidates and optimizes email marketing, social media, sales, event and project management simultaneously. It bridges the gap between sales and marketing to make data and processes easily accessible and transparent. Its all-in-one operations modules simplify business processes to deliver optimized omnichannel customer experiences.
Capsule CRM
Capsule CRM is a cloud-based solution for small to medium businesses. It helps foster customer relationships with features like email marketing, website personalization, social media service, automated reminders and more. Organizations can enter basic contact information, pipelines, goals and budgets and start building an in-depth, personalized pipeline with full access to customer details.
Copper CRM
Designed to integrate with Gmail and other Google Apps, Copper (formerly ProsperWorks) is a comprehensive and easy-to-use platform. It helps small and medium-sized businesses automate core operations; manage leads, sources and opportunities; streamline sales processes; uncover actionable insights; and nurture customer relationships. It enables users to check email threads and past interactions. It also acts as an alternative for goal setting and forecast management, as it converts sales bottlenecks into visible opportunities.
Follow Up Boss
Follow Up Boss is a cloud-based software suite that helps users automate real estate lead conversion and sales follow up. Its inclusions let users close more deals and grow their business in an organized manner. It aggregates leads from various sources and automates workflows and communication using rule-based engines and pre-formatted templates to support the entire customer lifecycle.
GoldMine
Suitable for businesses of all sizes, GoldMine Premium CRM offers a central platform to manage customer and prospect relationships efficiently. It ensures improved productivity and streamlined operations, and helps save money. Users can leverage it for contact management and customer support. They can also manage marketing programs and sales pipelines. A database is available at several tiered levels for organizations with different requirements. Capabilities include sales automation, a help desk and call center and CTI applications, along with enhanced features like easy-to-use interface, marketing automation, web self-service, channel management, knowledge management and analytics.
Act! CRM
Act! is a contact and client management tool built by Swiftpage that helps manage a central repository of information related to prospects, leads, opportunities and clients. It stores contact details, account history, interactions, notes and activities.Available both on-premise and with cloud hosting, it offers sales and marketing automation to support business growth through sales, engagement and retention.
Realvolve
Designed to help real estate agents and teams, Realvolve’s cloud-based platform helps automate workflows and handle communications efficiently. It helps manage information such as property listings, clients, documents, escrow correspondence, events and tasks. Users can leverage it to customize marketing campaigns for clients on anniversaries and birthdays based on personal and professional details. It also allows sending emails and SMSs about new deals.
Salesforce
Salesforce delivers an end-to-end suite of products for managing customer interactions at every stage of the process, as well delivering advanced analytics, custom developments and more. Organizations can deploy them alone or as part of an integrated environment to gain extensive flexibility based on business needs. Its most prominent offerings are Sales Cloud, Marketing Cloud, Service Cloud and Commerce Cloud.
Redtail CRM
Redtail CRM is a web-based system that enables financial professionals to manage prospects and clients. It helps track client data, automate time-consuming tasks, organize records and more. Capabilities include contact management, email, reports, seminar management and integrations.
Neon CRM
Neon CRM is a cloud-based solution built by Neon One that helps nonprofit organizations streamline day to day processes for more efficiency and manage fundraising events, memberships and volunteers through automation. Users can leverage it to build nonprofit websites while facilitating real-time credit card processing and recurring payments. These inclusions help enhance online donations while reducing manual work.
PipelineDeals
Designed to serve small and midsize businesses, PipelineDeals is equipped with sales-focused features, enabling sales teams to automate redundant tasks and nurture relationships with customers. With an intuitive user interface, it helps set up scalable processes, resulting in improved productivity and increased profitability. Deal management and sales acceleration tools expedite the sales cycle, and help set and track targets. A sales dashboard offers a 360-degree view of performance status, while lead management capabilities help streamline lead generation and nurturing. Customizations ensure enhanced experience and expanded functionality.
Call SelectHub for a free 15-minute selection analysis: 1-855-850-3850
Pricing Guide
See the Price/User for the top CRM for Commercial Real Estate… plus the most important considerations and questions to ask when shopping.
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