Best Construction CRM Software
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PRODUCTS
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PRICE GUIDE
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BUYER'S GUIDE
Buyer's Guide
By Christina George, Technical Content Writer at SelectHub
Managing leads while tracking projects and staying on top of client information without CRM construction software can have you fighting for your life. But buying new tech can be a leap of faith in a historically offline industry like construction. It’s scary, but we don’t expect you to jump without a clear grasp of what you’re getting into.
In this article, we’ll help build up your understanding of construction industry CRM software with the full rundown on benefits, features, software selection and pricing.
Executive Summary
- CRM construction software helps users to streamline sales processes with a centralized database, workflow management and automation.
- Sales analysis and forecasting reports provide insights on bids won and lost and improve future pursuit strategies.
- The right CRM solution for your construction company will be customized to your specific needs and easily integrate with existing systems.
What Is CRM Construction Software?
CRM construction software is a subsection of CRM software designed to help building professionals store client information, track projects and leads and improve sales. Its centralized database and automation enable users to streamline sales processes and administrative tasks.
Just like how player management is crucial to the success of any sports team, customer-centric info gives you a competitive advantage when building client relationships. Additionally, analysis and reports provide insights into both lost and won bids so you can make better decisions in the future.
Primary Benefits
New software is a challenge, with a capital C. Understanding the benefits makes it much more worthwhile. Like the internet or sliced bread, you’ll wonder how you ever lived without it.
Minimize Errors
Scrolling through Outlook and multiple spreadsheets to find client information, manage follow-ups and track projects opens the door to costly mistakes. A centralized database and tracking systems make it easy to monitor things. Additionally, automating administrative tasks frees up staff and minimizes the potential for slip-ups.
Improve Workflows
There are plenty of ways to get from A to B. When it comes to winning bids, you want to take the quickest route. Track work orders, quotes, deals, and customer data and pinpoint what’s working so you can establish customizable workflows. Integration with construction management software helps provide a guideline from leads to bids to project completion and keeps everyone on the same page.
Increase Productivity
A study by Inside Sales determined that sales reps only spend 35.2% of their time selling. Completing administrative tasks on internal policies or getting approvals takes up the largest chunk of time. Approval workflows, automated alerts and responses free up time for jobs requiring a human touch.
Boost Client Satisfaction
Construction, like finance, is an industry built on trust. Syncing with scheduling and critical data helps you provide accurate guesstimates to clients and meet deadlines. Quicker responses, better client interactions and accurate pricing improve customer experience and increase loyalty.
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Key Features & Functionality
Lead Management | Nurturing leads is like trying to keep a fire alive in a rainforest. In the internet age, leads live lives as short as butterflies. Track sales interactions, store lead-specific information and search for details instantly using a centralized database. |
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Client Tracking | Keep your finger on the pulse of client management with contact pages indicating opportunities, past projects and bids. Map individual prospective clients along with information on preferences and past interactions. Update contact information without having to delete and reupload entries. |
Workflow Automation | Follow-up is crucial, but finding the time is challenging. Workflow tools help create a follow-up calendar to stay on top of opportunities, automate emails and update records. |
Integration | CRM is just one cog in the machine of your construction company. Sync construction management, CX, scheduling and accounting software to avoid double entry and keep workflows running smoothly. |
Proposal and Quote Generation | Create proposal and quote templates with itemized entries and auto-updated client information instead of relying on past proposals. |
Sales Analysis | In construction, your hit rate is an important KPI. Use data analysis on bid winning rate, pre-approval status and past project experience to make better decisions and create a pursuit strategy that works for you. |
Project Management | Track projects and stay on top of timelines in real time. Schedule appointments with clients and notify team members on order changes and updates so everyone is on the same page. |
Software Comparison Strategy
Like snowflakes, fingerprints and QR codes, every construction company’s needs are unique. Customization is a key factor. Your ideal solution should allow you to modify custom fields, change dashboards to show important KPIs and discard features irrelevant to your business.
You’ll also want to look at your team size, experience levels and the average length of your projects. Some software is better suited to on-site and cross-site use than others, so keep that in mind.
Cost & Pricing Considerations
Pricing in CRM construction software is largely dependent on factors like company size, users and features required. Price tiers range from per-user, per-month subscription models to custom quotes for unlimited usage with all the bells and whistles.
The Most Popular CRM Construction Software
Buying new software can be overwhelming. Kind of like running a marathon with only one week of preparation. Don’t worry, we won’t leave you in the lurch. Here are our picks of CRM construction software based on popularity.
Zoho CRM
Zoho CRM is an online solution designed to streamline sales processes with automation and personalized tools. Its conversational AI predicts lead and deal success and uses behavior analysis to suggest task automation. Real-time data, construction-specific add-ons and third-party integration are key features.
Zoho CRM follow-up calendar.
Job Nimbus
A winning combination of CRM and project management software, Job Nimbus provides project-to-end control. Track leads, projects and tasks and access the centralized database remotely. Automate reminders and alerts to stay ahead of deadlines, appointments and client responses.
Job Nimbus mobile capabilities. Source
iDeal Construction CRM
iDeal Construction CRM is a cloud-based and on-premise system created specifically to help construction companies manage opportunities, leads, bids and follow-up. Use estimating and proposal tools to respond to clients and track your bids' progress quickly. Access sales analysis and forecasting reports, add multiple clients to an opportunity and price future jobs accurately with the margin analysis tool.
iDeal Construction CRM contact management.
Questions To Ask
Implementing new software should have you questioning everything, literally! It’s the best way to find what works for you. Here are a few questions to ask yourself before you begin your search:
- What’s our budget?
- Which relationships and workflows do we need to manage?
- Is this customer relationship software scalable? Do we need it to be?
- Who will use the software consistently? What gaps need filling?
- Do we have a set number of users in mind?
- What features are essential, and which can we skip?
- Will it be easy to import our existing data?
- What tools do we currently use that need to integrate with our CRM?
When it comes to buying software, assumptions are more dangerous than a wedding in Game of Thrones. Conduct a thorough investigation of software and vendors using the questions below:
- Do you help with data migration and set-up services?
- How much customer support is provided? Does it come with additional costs?
- How customizable is the solution?
- Is there a limit to how many contact profiles can be stored?
- Do the construction-specific features come with an extra fee?
- How often are updates and enhancements offered, and do they occur automatically?
- Is the learning curve steep? Is training provided?
- What third-party or native integrations do you offer?
Next Steps
Buying CRM construction software without a clear understanding of your needs is like building a house without a foundation. We’ve got just the tool for you. Try our free requirements template to find a solution that will fit the bill. You can then draw up a plan of action and get to work researching products and speaking to vendors.
Products found for Construction CRM Software
Pipedrive
Pipedrive supports sales professionals in managing every phase of the sales process, from lead generation to customer contact. Forecasting enables sales reps to close more deals, and visual pipelines clarify what stage a lead is in and what action is required. Users can simplify and streamline tasks with automation and AI capabilities. It offers integrations and an open API, so companies can plug in third-party apps to further extend its capabilities.
Salesforce Sales Cloud
Suitable for companies of any size, Salesforce Sales Cloud delivers sales and customer service capabilities for both the B2B and B2C domains. It helps businesses work more efficiently, easily surface key metrics and share business data via integration. Capabilities include real-time tracking, visual workflows, forecasting, marketing tools and reports.Equipped with a mobile app for iOS and Android devices and deployed in the cloud, it enables unrestricted access so users can work from anywhere.
Zoho CRM
Zoho CRM enables an organization’s sales force to work more effectively and close more deals. It incorporates lead management, marketing automation, contact management, multichannel forecasting, territory management, and a host of other capabilities.Built with conversational AI, it supports users by predicting lead and deal success, offering a voice assistant, and suggesting activities to automate based on behavior analysis. Users can leverage workflow automation to streamline manual tasks and stay on top of performance with real-time reporting and analytics.
Infusionsoft
Infusionsoft by Keap is a comprehensive software platform designed to help small businesses save time and grow revenue. Rated as a top sales product for SMBs in 2019, this vendor brings automation and organization to sales and marketing activities. The available toolkit allows small businesses to gain extensive control over their efforts to help form personal, lasting connections with their customers. This product is suitable for individual business owners or small teams looking to scale and handle an increasing task load. The implementation includes a required kickstart package (available in three different price tiers) that helps users get set up with the program and positions them for success.
Streak CRM
Streak CRM is built into Gmail, allowing users to manage common sales tasks directly from their inbox. It facilitates pipeline management so users can track leads, follow up, collaborate and close deals. Three different pricing tiers make it useful for both individuals who need basic functions and companies that require more advanced capabilities. In addition to managing a pipeline, users can also leverage it to manage projects, foster business relationships, run fundraisers, provide customer support and execute other projects that require tracking details.
Insightly
Insightly is a cloud-based platform with tools that support every phase of the customer lifecycle. The solution’s capabilities allow organizations to accomplish sales activities, nurture customer relationships and manage projects to deliver on customer orders. The software is best suited for small businesses, although several larger companies have had success with the product as well.
HubSpot CRM
HubSpot CRM provides a full suite of capabilities that aid smart teamwork and allow companies to track, organize and close sales seamlessly. It’s entirely free of charge and provides automated contact management, customized tracking and reporting.App marketplace integrations let users expand performance capability based on their needs to achieve optimum business growth. Additionally, users can increase traffic, generate revenue, connect and manage leads all from one panel. The option to connect with the marketing, sales, service and CMS hubs allows companies to receive even greater functionality.
Dynamics 365 CRM
Microsoft Dynamics 365 CRM (formerly known as Microsoft Dynamics CRM) offers a suite of customer-focused capabilities to facilitate marketing, sales and customer service activities. Organizations can implement the products separately for specific business cases or together for a unified ecosystem. Field service and project service automation can be included if desired. It includes social media features, an onboarding dashboard and APIs that support modifying campaign elements. Visual editors enable creating and deploying mobile and web apps without the need for code. It’s available both in the cloud and on-premise. Features like Power BI and PowerApps are included only in the cloud version.
Freshsales
Freshsales is a cloud solution suitable for small and medium businesses across different industry verticals. Being one of the sales management and customer engagement offerings from Freshworks, it provides comprehensive features for managing leads and deals. Capabilities include a chronological timeline view of customer journey, AI-based lead scoring, built-in one-click phone, and native mobile apps for Android and iOS devices.
Spiro
Spiro employs native AI capabilities to help companies proactively manage leads and customers. It can be leveraged for common tasks like lead management and activity tracking, as well as more advanced functions such as sales enablement and analytics.It helps evaluate sales data and assists sales teams by sending reminders to update contacts, change pipeline status, correct inconsistencies and more.
Agile CRM
Agile CRM is an all-in-one cloud platform that enables companies to handle all activities and tasks across the customer lifecycle. With integrated modules for marketing, sales and service, it provides capabilities such as contact management, a deal pipeline, lead scoring, project management, email marketing and campaigns, service automation, and live chat.Targeted primarily at small businesses, it allows users to maintain visibility into contacts, boost results with sales enablement, engage web users and deliver comprehensive support. Free and premium versions are available.
Bloomerang
Bloomerang is a complete system allowing nonprofit organizations to manage donor relationships, events and fundraising. Its emphasis on donor engagement and retention supports company growth.Capabilities include email marketing, online giving, grant tracking, donor surveys, data segmentation, dashboards, reporting and prospect research. Deployment via Amazon Cloud Services provides security and scalability. It’s available to both U.S. and Canadian organizations.
Bitrix24
Bitrix24 facilitates the execution of the customer journey. It supplies organizations with tools for marketing, sales and customer service activities such as lead generation, marketing automation, campaign management and call center support.It comes with a free edition for companies with less advanced needs or a smaller budget. Deployment is available in the cloud and on-premise. It’s suitable for smaller businesses as well as enterprises with up to 50,000 employees.
Top Producer
Top Producer offers a set of cloud-based solutions tailored for the real estate industry, enabling brokers and agents to be more effective with their marketing and sales efforts. A tiered pricing model provides flexibility based on an agency’s needs.It’s mainly used by small businesses but can support larger companies as well. Capabilities include a client database, contact profiles, website builder, lead generation, automated email marketing, reports, lead management and integrations.
Less Annoying CRM
Less Annoying CRM is designed to help small businesses make it simple and efficient to handle activities surrounding leads and customers. It gives companies an easy-to-use, cloud-based platform for storing contacts, tracking leads and managing tasks to help close more deals.
Sugar Sell
Sugar Sell, formerly SugarCRM, is a sales automation solution suitable for small, medium and large businesses. It offers contact, call and email management, dashboards, reporting, integrations, customer journey management, sales forecasting, and business process management (BPM) capabilities.It consolidates customer data into a central location for sales professionals to gain visibility into the conversations, actions and emails related to each contact or account. Cloud deployment is available, and on-premise deployment comes with the Sugar Enterprise edition.
Nimble CRM
Nimble is a one-stop solution for managing and organizing contacts, setting reminders, building and maintaining relationships, finding opportunities, and meeting goals. It provides complete information on the customer's history and their deal status. Users can set up a structured to-do list for teams.It allows users to engage and interact with prospects and customers on a personalized level, enabling them to stay connected across the entire customer journey.
LionDesk
LionDesk delivers cloud-based marketing and sales tools tailored to professionals in the real estate industry. Suitable for individuals, teams and brokerages, it provides a single place to manage client relationships.It helps import leads from other sources, organize information, manage processes, connect with clients, boost closed deals and track tasks. Capabilities include contact management, property management, video emails and texts, pipeline management, automation, and marketing campaigns.
Nutshell CRM
Nutshell is a cloud-based platform that helps organize operations and reporting processes. It provides customization options that can cater to specific industry needs. The user-friendly interface allows users to make changes and adapt quickly irrespective of technical skill. Features include contact management, email campaigns, a mobile app, pipelines and unlimited storage.
kvCORE
Designed for the real estate industry, kvCORE is a cloud-based, all-in-one platform equipped with smart relationship management, a lead engine, web and IDX, transactions, listings, a marketing autopilot feature and business analytics. It allows users to generate leads from different sources and shortlist them. The K+Team offering provides lead acquisition and relationship management features that help drive business.
DonorPerfect
DonorPerfect is a comprehensive fundraising solution that helps non-profits nurture donor relationships. It helps manage donations, receipts, contacts, emails and fundraising initiatives from a single system. Capabilities include integrated online donation forms, automatic monthly giving, standard and custom reports, auction management, Constant Contact email and a network of integrated partner products. It helps save time and offers pricing packages to meet any budget.
ZoomInfo
ZoomInfo provides a detailed contact directory for simplified marketing outreach. It supports lead generation, sales management and revenue tracking, and helps improve productivity by systematizing work. Users can leverage analytics and prioritize marketing efforts, sales prospects and align teams for effective outcomes. The ability to locate and align required contacts from desired domains reduces anonymity rates. Data-driven, it helps businesses make insightful strategies, connect with the right audience, boost business growth and provide custom solutions.
ClientLook
ClientLook is a cloud-based solution that helps users by combining contact management, deal tracking and client collaboration with a property module to organize real estate operations. Other key features include pipeline tracking, email marketing and listing management. It also helps back-office assistants with data entry, online lead capture and listing administration, along with an option to leverage a free team of virtual assistants to save time and operational costs. It was acquired by Lightbox in January 2020.
Siebel
Siebel CRM supports marketing, sales, service and other key areas of customer interaction via a suite of more than 35 products. It helps businesses of all sizes enhance customer experiences and automate processes. Implement as many or as few of the individual modules as desired for a highly flexible environment.
Vtiger
Vtiger is a cloud-based suite of marketing, sales and help desk offerings, which can be deployed separately or as an integrated, all-in-one ecosystem. It enables companies to eliminate silos and improve connections with customers.Though designed to serve small and mid-sized businesses, it’s capable of handling the needs of Fortune 500 organizations. It’s accessible on Android and iOS devices, enabling work from anywhere.
GreenRope
GreenRope, a cloud-based CRM software, consolidates and optimizes email marketing, social media, sales, event and project management simultaneously. It bridges the gap between sales and marketing to make data and processes easily accessible and transparent. Its all-in-one operations modules simplify business processes to deliver optimized omnichannel customer experiences.
Capsule CRM
Capsule CRM is a cloud-based solution for small to medium businesses. It helps foster customer relationships with features like email marketing, website personalization, social media service, automated reminders and more. Organizations can enter basic contact information, pipelines, goals and budgets and start building an in-depth, personalized pipeline with full access to customer details.
Copper CRM
Designed to integrate with Gmail and other Google Apps, Copper (formerly ProsperWorks) is a comprehensive and easy-to-use platform. It helps small and medium-sized businesses automate core operations; manage leads, sources and opportunities; streamline sales processes; uncover actionable insights; and nurture customer relationships. It enables users to check email threads and past interactions. It also acts as an alternative for goal setting and forecast management, as it converts sales bottlenecks into visible opportunities.
Follow Up Boss
Follow Up Boss is a cloud-based software suite that helps users automate real estate lead conversion and sales follow up. Its inclusions let users close more deals and grow their business in an organized manner. It aggregates leads from various sources and automates workflows and communication using rule-based engines and pre-formatted templates to support the entire customer lifecycle.
GoldMine
Suitable for businesses of all sizes, GoldMine Premium CRM offers a central platform to manage customer and prospect relationships efficiently. It ensures improved productivity and streamlined operations, and helps save money. Users can leverage it for contact management and customer support. They can also manage marketing programs and sales pipelines. A database is available at several tiered levels for organizations with different requirements. Capabilities include sales automation, a help desk and call center and CTI applications, along with enhanced features like easy-to-use interface, marketing automation, web self-service, channel management, knowledge management and analytics.
Act! CRM
Act! is a contact and client management tool built by Swiftpage that helps manage a central repository of information related to prospects, leads, opportunities and clients. It stores contact details, account history, interactions, notes and activities.Available both on-premise and with cloud hosting, it offers sales and marketing automation to support business growth through sales, engagement and retention.
Realvolve
Designed to help real estate agents and teams, Realvolve’s cloud-based platform helps automate workflows and handle communications efficiently. It helps manage information such as property listings, clients, documents, escrow correspondence, events and tasks. Users can leverage it to customize marketing campaigns for clients on anniversaries and birthdays based on personal and professional details. It also allows sending emails and SMSs about new deals.
Salesforce
Salesforce delivers an end-to-end suite of products for managing customer interactions at every stage of the process, as well delivering advanced analytics, custom developments and more. Organizations can deploy them alone or as part of an integrated environment to gain extensive flexibility based on business needs. Its most prominent offerings are Sales Cloud, Marketing Cloud, Service Cloud and Commerce Cloud.
Redtail CRM
Redtail CRM is a web-based system that enables financial professionals to manage prospects and clients. It helps track client data, automate time-consuming tasks, organize records and more. Capabilities include contact management, email, reports, seminar management and integrations.
Neon CRM
Neon CRM is a cloud-based solution built by Neon One that helps nonprofit organizations streamline day to day processes for more efficiency and manage fundraising events, memberships and volunteers through automation. Users can leverage it to build nonprofit websites while facilitating real-time credit card processing and recurring payments. These inclusions help enhance online donations while reducing manual work.
PipelineDeals
Designed to serve small and midsize businesses, PipelineDeals is equipped with sales-focused features, enabling sales teams to automate redundant tasks and nurture relationships with customers. With an intuitive user interface, it helps set up scalable processes, resulting in improved productivity and increased profitability. Deal management and sales acceleration tools expedite the sales cycle, and help set and track targets. A sales dashboard offers a 360-degree view of performance status, while lead management capabilities help streamline lead generation and nurturing. Customizations ensure enhanced experience and expanded functionality.
Call SelectHub for a free 15-minute selection analysis: 1-855-850-3850
Pricing Guide
See the Price/User for the top Construction CRM software… plus the most important considerations and questions to ask when shopping.
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