Zuora
by Zuora | Founded 2007, Mountain View, CA
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What is Zuora?
Industry Specialties: Serves all industries
Zuora is a cloud-based solution specifically made for companies that provide a subscription service or product to help them manage their finances. It serves customers in sectors such as media, communication, healthcare and B2C.
It enables users to automate processes with the unique needs of subscription-centered operations in mind. Due to its support of a range of currencies and a variety of payment methods, it can be used by international companies. It also tracks KPIs such as Total Contracted Billing and Total Contracted Value and provides users with visualizations of important insights to further business development.
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Zuora Pricing
Based on our most recent analysis, Zuora pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- Still gathering data
- Pricing Model
- Monthly
- Free Trial
- Request for Free
Training Resources
Zuora is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Zuora:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Zuora Benefits and Insights
Why use Zuora?
Key differentiators & advantages of Zuora
- Increased Productivity: Increase business productivity by automating financial tasks such as proration calculation. Centralizes financial management tools in one location, providing greater workflow visibility and easier access to data.
- Data Consolidation: Businesses can ensure that all financial information is located in a single area. This data repository can be leveraged to develop actionable insights related to finances that could, in turn, lead to an increase in revenue and a reduction in communication errors.
- Relationship Management: Maintain beneficial customer relationships by consolidating recurring invoices, billing and payment terms to adhere to customer preferences.
- Metric Visualization: Provides a variety of data visualizations to make the process of acting on insights faster and more efficient. Includes the ability to generate custom reports to obtain the most relevant information for their end-goals.
Industry Expertise
The solution is made specifically for businesses that offer subscription services or products. It’s especially beneficial for companies in the communications, media, education, healthcare, IoT and B2C sectors.
Zuora Reviews
Average customer reviews & user sentiment summary for Zuora:
Key Features
- Product Catalog: Price and package items quickly and efficiently. If a change needs to be made to pricing or packaging, alterations can be done without any re-coding in the backend. Contains more than 40 charge models, including per-unit pricing, flat-fee pricing and volume pricing. When and how clients are billed can also be altered.
- Subscription Order Management: Visualize customers’ subscription information such as the plan that they’re on, when they signed up, when their last payment was, and if they’ve upgraded or paused their subscription. Can also handle complex orders such as multi-year ramp deals while also providing visualization of key metrics. Especially beneficial for companies that have subscription-based business models.
- Rating and Billing: Rates charges in real time, whether they are recurring or ad hoc. The Rating Engine can automatically calculate prorations to ensure that invoices are always accurate. Notifications can also be enabled in the solution to help customers avoid any overage.
- Global Payments: Supports payment in more than 180 currencies, making financial management easier for international businesses. Contains FX conversion rates and gain-loss reporting capabilities. Has more than 30 pre-integrated payment gateways and supports more than 20 payment methods through its Global Payment Engine.
- Key Subscription Metrics: Access metrics for relevant items such as billings, cash, key orders and revenue through its Subscription Metrics Engine. Offers Total Contracted Billing (TCB), Monthly Recurring Revenue (MRR) and Total Contracted Value (TCV) information. Contains a pre-built report library with more than 40 included reports, automated report runs and drag-and-drop fields to develop custom reports.
- Subscription Accounting: Map accounting periods and chart of accounts to the general ledger. Offers summary-level and transaction-level integration. Helps to ensure that compliance requirements are met by providing application control capabilities, audit trails and annual SOC certifications.
- Configuration: Assist sales reps in closing complex deals faster. Create quotes for new subscriptions, lengthen contracts and transfer ownership on one screen. Leverage a fully configurable rules engine, multi-year arrangements and bundling of notable features.
- Price Optimization: Cater to diverse customers through flexible pricing options based on their preferences. Optimize pricing with multiple one-offs, recurring or usage-based variations. Create in-app price plans and offer catalogs for monthly, annual or promotional pricing.
- Bookings: Forecast bookings in real time, track billed and unbilled revenue, and measure cash flow dynamics. Reflect upgrades like new subscriptions and non-churns by measuring sales performance accurately.
- AI: Increase subscriptions and minimize passive churn accounts with AI retry schedules. Allows flexible payment options and automates dunning workflows to reduce outstanding invoices.
- Analytics: Monitor KPIs through the interactive, self-service dashboard, configurable with a drag-and-drop option. Teams can gain actionable insights and discover hidden trends, analyzing business impact based on time, products, locations and more.
Suite Support
The vendor offers various support options, including a knowledge and developer center with documentation on a COVID-19 workflow guide, analytics, commerce, API discussions and more. Log in to access the support center.
mail_outlineEmail: Subscribers can email support representatives for technical issues.
phonePhone: 1 (800) 425-1281.
schoolTraining: Customized in-person training, on-demand webinars and online courses are available. Some of the online course topics include subscription business concepts, pricing and quote management.
local_offerTickets: Submit tickets via email. Include information such as tenant ID and environment, comprehensive problem statements and API details to increase chances of speedy resolutions.