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#5

Smartsheet is ranked #5 among all Project Management Software according to the latest available data collected by SelectHub. Find out who the leaders are with our In-Depth Report.

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Smartsheet Pricing

Based on our most recent analysis, Smartsheet pricing and cost details are described here:

Price
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Starting From
$7
Pricing Model
Still gathering data
Free Trial
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Training Resources

Smartsheet is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Smartsheet:

Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Smartsheet Benefits and Insights

Why use Smartsheet?

Key differentiators & advantages of Smartsheet

  • View Data Multiple Ways: Track project details by choosing from Gantt chart, card, grid and calendar views to sort and organize information in a single location. 
  • Manage Resources: Gain detailed visibility into user activity and allocation to make decisions about resource workloads. Customize views based on teams or projects and share directly or export to Excel. 
  • Custom Branding: Add logos and set color themes for a customized look. Change account settings to align the system interface with branding needs. 
  • Collect Information Using Forms: Create and customize forms to allow internal or external data capture, and incorporate them into projects. 
  • Take Projects Mobile: Access project details in real time using the mobile app. Update information, respond to requests and more while off-site. 
  • Monitor Activity: Track changes in project sheets using the highlight-changes tool. View changes via cell histories and activity logs. 
  • Track the Critical Path: Enable teams to manage complex projects that involve dozens of tasks and dependencies by highlighting key tasks in a project. Update any schedule changes in real time. 
  • Easily Filter Data: Customize data views for better report analyses. Create, name and save filters for future use. View which items are part of the critical path, which rows have attachments or comments and which rows are locked using filters. 

Industry Expertise

Serves customers located in over 190 countries. Used in every major industry, it serves over 78,000 organizations and millions of individuals. Its client base includes more than 75% of Fortune 500 companies and over 90% of Fortune 100 companies. Suitable for organizations of any size.

Smartsheet Reviews

Average customer reviews & user sentiment summary for Smartsheet:

User satisfaction level icon: great

14952 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Smartsheet reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Real-Time Capabilities: The system’s real-time collaboration, managing and reporting has improved decision making to identify and respond to trends, as noted by 98% of users who mentioned real-time capabilities.
  • Automation: Nearly 100% of users who refer to the automation key process said that it helps to eliminate productivity killers and saves time.
  • Leverage Collaboration: Over 97% of reviewers state that it s sharing option allows collaboration with non-users and helps coworkers/external stakeholders stay up-to-date on projects and processes.
  • Ease of Use: A user-friendly interface makes it easy to manage and stay organized, as observed by 96% of users who specify ease of use.

Cons

  • Limited Features: Nearly 100% of the users state that the system has limited features for gridlines, macros, sheet tabs and formula options.
  • System Integration: Optional integrations to applications are available, as noted by 61% of reviewers who mentioned system integration.
  • Overprice/Premium Add-ons: Over 88% of users said that extra add-ons are overpriced.
  • Export: Around 80% of users reported that export formats are slow at times.

Researcher's Summary:

Smartsheet is an execution platform that turns spreadsheet rows and columns into variants that can be used to report, budget, track tasks and manage resources. Setting up project plans in Smartsheet boosts team transparency and keeps everyone on track, on time and accountable. Alerts and notifications have a variety of setups and help users be aware of changes or when certain tasks are due. Though it is not available offline, it is a robust cloud console that keeps all documents in one place. A full license is recommended to utilize all features of the software.

Key Features

  • Dashboards: Access widget-driven dashboards with simple configurations to view critical data at the forefront. Track expenses, business health checks and project statuses in real time. 
  • Activity Log: View audit trails to track collaborators’ actions. Filter activity logs by dates, type of actions or collaborators. Export and share logs through email. 
  • Calendar: Integrate with iCal or Google Calendar to track project statuses. View and modify project dates and set reminders to receive important alerts. 
  • Automation: Configure smoothly without programming knowledge or IT expertise. Create automated requests, approvals, notifications and alerts to help streamline workflows. 
  • Reports: Consolidate data from multiple sheets into a summary view using system reports. Track sheet changes using bi-directional functionality. Send reports via collaborative tools and change statuses to recur. 
  • Integrations: Drive enhanced productivity by connecting with numerous off-the-shelf, third-party integrations. Integrate with Office 365, Dropbox, DocuSign and Google Workspace, among others. 
  • Control Center: Access powerful portfolio tools through a premium control center add-on for the business and enterprise plans. Connect with third-party BI apps to conduct performance analysis. Automatically include data from new projects using dashboards. Enact changes across an entire portfolio at once. 
  • Portals: Centralize teams to a single, comprehensive view of crucial project information to help boost flexibility and agility. Customize portal views, including widgets, images and metrics, using drag-and-drop functionality. 

Suite Support

mail_outlineEmail: Not specified.
phonePhone: This information is not available.
schoolTraining: The vendor provides a learning center composed of instructional videos alongside help articles that address common questions and topics. Opt for on-demand training or instructor-based training and access certification courses at an additional cost.
local_offerTickets: Submit requests by filling out a support form.
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