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#3

Xero is ranked #3 among all Accounting Software according to the latest available data collected by SelectHub. Find out who the leaders are with our In-Depth Report.

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Xero Pricing

Based on our most recent analysis, Xero pricing and cost details are described here:

Price
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Starting From
$5.50
Pricing Model
Still gathering data
Free Trial
Request for Free

Training Resources

Xero is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Xero:

Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Xero Benefits and Insights

Why use Xero?

Key differentiators & advantages of Xero

  • Affordable Payroll: Take advantage of the free trial to see how much time automated data entry can save and assess if the solution is a good fit for the business. Save countless hours on tracking expenses, calculating payments, processing payroll and more.
  • Better Interoperability: Centralize company processes and handle a wide range of functionality with more than 700 add-ons available through the app marketplace. This includes programs for CRM, e-commerce, inventory, invoicing, job tracking, payroll, time and attendance and more.
  • Centralizes Data and Processes: Organize information and put the primary software that handles day-to-day issues all in one place. Manage files to a document library where users can see originals next to updated versions. Send files to stakeholders to ensure a clear flow of information.
  • Saves Time: Eliminate tedious data entry and ensure better data integrity by cutting down on human error. Provide a clear documentation trail to ensure that the business is running ethically and save time hunting for documents when it’s time to verify the information.

Industry Expertise

Xero serves clients in more than 180 countries and integrates with many solutions. ExpensePoint, an expense management software, announced an integration between QuickBooks Online, Xero Accounting and FreshBooks. Xero has shown up in many different industry news sources, including AccountingWEB, Business Wire, The Courier, iTnews, TechRepublic and more. Additionally, it was named an industry leader in the report, “COVID-19 Impact on 2021-2026 Global and Regional Accounting Software for Small Businesses Market Report 2020 Industry Production.”

Xero Reviews

Average customer reviews & user sentiment summary for Xero:

User satisfaction level icon: great

4652 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Xero reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Highly Useable: In over 80% of reviews that mentioned the UI, users said it was easy to navigate.
  • Affordable: Of all the reviews that mentioned price, over 70% felt it was well within their price range and felt satisfied.
  • Good Customer Service: Over 70% of reviews that mentioned the customer support said they received excellent service, especially from their reps.
  • Excellent Functionality: In more than 50% of all reviews that mentioned features, users were happy with its capabilities. They especially like the integrations, reconciliation process, invoices and accounting functions.

Cons

  • Invoices: While around 60% of users felt that the invoicing system worked well, around 40% said they had trouble making changes to them once they were saved.
  • Difficult to Learn: Though the system was widely popular after implementation, users said it was old-fashioned and had a steep learning curve in 20% of reviews that mentioned the UI.
  • Downgrading Issues: Around 20% of reviews that mentioned price said they had issues while trying to go to a lower pricing tier and often ended up paying a month or more at a higher rate.

Researcher's Summary:

Xero’s users say it’s easy to use and has good accounting and bookkeeping capabilities. Most found the price to be acceptable, with some complaints about issues they ran into while trying to switch to a lower pricing tier. More than 70% loved the customer service and felt their representatives were extremely helpful. It has a range of features including band feeds, invoice creation, integrations and reconciliation processes. The reconciliation was particularly popular with over 80% of reviewers who mentioned it describing positive experiences.
One issue with the system came in making updates to invoices after they’d been saved. Some users said they were sent prematurely to clients or claimed to have difficulties changing the data at a later date. Many also felt that the implementation process for the new platform was difficult, but that once they learned where things were they felt comfortable. This may be a good choice for small and medium businesses. Larger companies should consider a system that’s able to handle a higher volume.

Key Features

  • Payroll Processing: Provide payroll across 50 states. See when payments are due, track them and ensure on time payment. Analyze accounts payable with a quick view, schedule advanced payments and make batch payments.
  • Banking: Connect to the right bank to track and facilitate transactions daily. Keep an eye on the flow of money through a secure connection that goes directly into the solution.
  • Expense Management: Seamlessly track and manage expense claims. Access real-time data and reports that provide insight into patterns and trends. Record costs, see and approve claims, view overall spending and dole out reimbursements. Capture receipts to monitor employee spending and verify costs.
  • Project Management: Integrate with other workflows to facilitate financial project management. Provide a quote for client work before you begin to track time, costs, profitability and other variables for an accurate invoice.
  • Customer History: Use smart lists and contacts to contact details, emails, past sales, emails, invoices, past payments and more when working with a partner or client.
  • Mobile App: Let users track bank transactions, send invoices, access supplier details and more, from any mobile device.
  • Inventory Management: Undertake basic inventory management, including taking inventory, seeing what was bought or sold, look at reports on how well items are doing and get invoices and orders.
  • Gusto Integration: Calculate and pay taxes, deductions and employees through an integration with the accounting software Gusto. Simplify compliance and keep on top of industry updates.
  • Other Capabilities: Processes payment in multiple currencies, calculates sales taxes, tracks purchase orders, manages files and does several other administrative tasks.


Suite Support

Xero has a support page that directs users to various resources depending on the type of user, problem or scenario. It has 24/7 support accessible via submitting tickets. It also comes with multiple training materials, including blogs, product updates, guides for small businesses, accounting glossaries and more.

mail_outlineEmail: Subscribers have access to online chat support from Xero experts through the platform’s support hub. From there, they can message their customer service team.
schoolTraining: Xero offers users unlimited support through FAQs, a community page, an accounting glossary and courses to help understand the program.
phonePhone: Support via telephone is available through Xero, however, the vendor does not offer inbound telephone support. Xero's support team may make a call to their clients when necessary, but there is no phone number through which the company can be reached for support. Xero warns that any numbers found online claiming to be their support line are fraudulent.
local_offerTickets and Live Chat: Users can submit case files by clicking the help icon and track the cases through the “my cases” section. There’s no live chat immediately available on the website, but users can message through their portal.

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