Key Features

• Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog. 
• Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails. 
• Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders. 
• Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours. 
• Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates. 
• Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace. 
• Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally: 
  •  Customize the request types to specific locations. 
  •  Write notes only visible to designated users and the vendor. 
  •  View work orders by status, owner type and priority. 
  •  Attach images and documents, as well as add cost. 

Limitations

•  Can’t track or export tracked asset inventory reports. 
•  Limited options for fields. 

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