UpKeep vs ServiceChannel
Last Updated:Our analysts compared UpKeep against ServiceChannel based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
UpKeep Maintenance is a mobile-based asset and maintenance solution. This integrated system is suitable for companies of all sizes and types.
Maintenance and facility managers can use it to manage work orders, schedule preventive maintenance and monitor their assets. It helps prevent unplanned downtime and extends the lifespan of your assets.
ServiceChannel takes the burden out of service management by automating service tasks and organizing work processes. It helps implement and monitor a successful, dependable and continuous service strategy.
It provides a flexible, robust and reliable service management platform to quickly and easily manage service tasks and staff. It helps maintain compliance, provides accurate information and increases profitable operations.
$0
$1000
Annual, Free, Monthly, Quote-based
Quote-based
Yes
Request for Free
Request for Free
Yes
Request for Free
Request for Free
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
we're gathering data
we're gathering data
Product Assistance
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Product Insights
- Limit Downtime: Track asset health over time and keep a running log of asset profile information. Log downtime and cross-reference it with an asset’s work order history to get a better understanding of failure causes.
- Automate Workflows: Automate work orders to assign work to specific technicians based on location or asset type, limiting clerical work. Set the inventory management module to automatically reorder spare parts when the threshold value is reached, reducing the chances of running out of vital materials.
- Simplify Integration: Integrate with 500+ other platforms, including Google Workspace, Slack, various accounting software, Quickbooks, Zapier, etc. Integrate with Okta, Google or other SAML providers, to set up single sign-on so users don’t have to be distracted by multiple login screens. If you need more advanced integrations, access Webhooks and API for real-time data sync.
- Filter Reports: Through visual reports and downloadable PDFs, export reports of work order history and filter those reports by asset, technician and location.
- Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
- Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
- Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
- Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
- Real-Time Information: View asset information, work order progress and reports in real time from any location.
- Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
- Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.
- Work Order Management: Accept work order requests from clients or create them on demand. Manage these work orders on your mobile device and create technician schedules to allocate work. View pending work requests and edit details before approving them, as well as assign role-based access to control who is allowed to close work orders when they have been marked complete.
- Preventive Maintenance Scheduling: Use the PM scheduler to create both calendar-based and runtime-based schedules for preventive maintenance. By creating recurring work orders, assure timely maintenance and reduce the likelihood that someone will forget to schedule the maintenance when the time comes for it to be performed.
- Asset Management: Track asset performance (uptime and downtime). Gain a 360-degree view of the asset life cycle, repair costs and more vital asset profile information.
- Inventory Management: Track stockroom levels by assigning threshold values to individual parts. Receive notifications once that value is reached so users can reorder the necessary spare parts or inventory.
- Procurement: Create purchase orders directly in the inventory interface by selecting which parts need to be reordered. Manually scan QR codes to perform reorder stock.
- Dashboards: Access an interactive dashboard display that provides an overview of facilities. View work order progress as well as asset status so users don’t have to navigate through a menu to find crucial information.
- Branded Request Portal: Submit work order requests online through the request portal. Create a branded portal to streamline client experience and ease manager workflow by allowing external work order creation.
- Cost Analysis and Forecasting: Compare depreciation data with downtime data in order to assess asset life span and determine whether it is worth repairing, selling or scrapping. Track depreciation and repair cost data to make more accurate cost predictions for purchasing future assets. Track technician hours and break down work time on different tasks to identify problem areas.
- Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
- Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
- Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
- Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
- Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
- Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
- Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
- Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.
Product Ranking
#1
among all
CMMS Software
#26
among all
CMMS Software
Analyst Rating Summary
91
57
77
93
69
87
Availability and Scalability
Purchase Orders Management
Work Order Management
Maintenance Request Management
Mobile CMMS
Availability and Scalability
User Support
Dashboards and Reports
Mobile CMMS
Platform Capabilities
Analyst Ratings for Functional Requirements Customize This Data
UpKeep
ServiceChannel
Analyst Ratings for Technical Requirements Customize This Data
UpKeep
ServiceChannel
User Sentiment Summary
3368 reviews
274 reviews
UpKeep has a 'excellent' User Satisfaction Rating of 93% when considering 3368 user reviews from 6 recognized software review sites.
ServiceChannel has a 'great' User Satisfaction Rating of 85% when considering 274 user reviews from 5 recognized software review sites.
5.0 (14)
4.8 (5)
4.5 (663)
4.0 (73)
4.64 (1233)
4.3 (91)
4.7 (1237)
4.3 (91)
4.7 (185)
n/a
4.3 (36)
4.5 (14)
Awards
Synopsis of User Ratings and Reviews
UpKeep is a flexible, user-friendly CMMS that goes above and beyond to deliver customer service and support to its users. It excels in customization, usability, maintenance tracking and many other features. However, as mentioned in multiple reviews, it’s on the expensive side, especially for smaller companies. There’s also room for improvement in features like work order cards, data import and export, and task assignments. Overall, it can bring a lot of benefits to a company, making it a strong choice for those looking for a robust CMMS and EAM solution.
ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.
Screenshots
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