UpKeep vs Maintenance Connection
Last Updated:Our analysts compared UpKeep against Maintenance Connection based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
UpKeep Maintenance is a mobile-based asset and maintenance solution. This integrated system is suitable for companies of all sizes and types.
Maintenance and facility managers can use it to manage work orders, schedule preventive maintenance and monitor their assets. It helps prevent unplanned downtime and extends the lifespan of your assets.
Founded by Accruent, Maintenance Connection is one of the largest names in maintenance software providers. It is both powerful and user-friendly, providing an intuitive interface. It offers the whole gamut of asset and maintenance management features that help users manage the lifecycles of their physical assets. It comes in on-premise, cloud or hybrid deployments and is highly scalable to fit a diverse clientele.
$0
$199
Annual, Free, Monthly, Quote-based
Quote-based
Yes
Request for Free
Request for Free
Yes
Request for Free
Request for Free
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
we're gathering data
we're gathering data
Product Assistance
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Product Insights
- Limit Downtime: Track asset health over time and keep a running log of asset profile information. Log downtime and cross-reference it with an asset’s work order history to get a better understanding of failure causes.
- Automate Workflows: Automate work orders to assign work to specific technicians based on location or asset type, limiting clerical work. Set the inventory management module to automatically reorder spare parts when the threshold value is reached, reducing the chances of running out of vital materials.
- Simplify Integration: Integrate with 500+ other platforms, including Google Workspace, Slack, various accounting software, Quickbooks, Zapier, etc. Integrate with Okta, Google or other SAML providers, to set up single sign-on so users don’t have to be distracted by multiple login screens. If you need more advanced integrations, access Webhooks and API for real-time data sync.
- Filter Reports: Through visual reports and downloadable PDFs, export reports of work order history and filter those reports by asset, technician and location.
- Extend Asset Lifespan: Asset tracking, condition monitoring, predictive/preventive maintenance and more helps keep assets operating at peak performance to the extent of their useful lifespan.
- Manage Maintenance: Calendar-based maintenance scheduling facilitates preventive/predictive maintenance (PM) plans. Automated reminders trigger when routine maintenance is due, reducing the likelihood of crucial upkeep tasks falling through the cracks.
- Assign Asset Hierarchies: Assign a custom hierarchy to assets so technicians can prioritize emergency repairs if, for example, a severe weather situation damages multiple assets. This helps protect the most important assets and keep technicians on task.
- Reduce Asset Downtime and Failure: PM plans reduce asset downtime by improving asset health awareness and reducing the wear and tear on equipment. This cuts down on unplanned downtime by keeping assets in peak condition and significantly decreases the chances of catastrophic failures.
- Improve Productivity: Boost organizational and labor pool productivity using work order management. Assign tasks to individual technicians and streamline the workflow from creation to completion to expedite the process.
- Improve ROI: Realize organization-wide benefits and greater profits when technicians are more efficient, assets are operational most of the time and the chances of unexpected catastrophic failure (and the huge cost of asset replacement that often accompanies it) are reduced.
- Work Order Management: Accept work order requests from clients or create them on demand. Manage these work orders on your mobile device and create technician schedules to allocate work. View pending work requests and edit details before approving them, as well as assign role-based access to control who is allowed to close work orders when they have been marked complete.
- Preventive Maintenance Scheduling: Use the PM scheduler to create both calendar-based and runtime-based schedules for preventive maintenance. By creating recurring work orders, assure timely maintenance and reduce the likelihood that someone will forget to schedule the maintenance when the time comes for it to be performed.
- Asset Management: Track asset performance (uptime and downtime). Gain a 360-degree view of the asset life cycle, repair costs and more vital asset profile information.
- Inventory Management: Track stockroom levels by assigning threshold values to individual parts. Receive notifications once that value is reached so users can reorder the necessary spare parts or inventory.
- Procurement: Create purchase orders directly in the inventory interface by selecting which parts need to be reordered. Manually scan QR codes to perform reorder stock.
- Dashboards: Access an interactive dashboard display that provides an overview of facilities. View work order progress as well as asset status so users don’t have to navigate through a menu to find crucial information.
- Branded Request Portal: Submit work order requests online through the request portal. Create a branded portal to streamline client experience and ease manager workflow by allowing external work order creation.
- Cost Analysis and Forecasting: Compare depreciation data with downtime data in order to assess asset life span and determine whether it is worth repairing, selling or scrapping. Track depreciation and repair cost data to make more accurate cost predictions for purchasing future assets. Track technician hours and break down work time on different tasks to identify problem areas.
- Work Order Management: Users can create, designate and track work orders. Administrators can assign them to individual technicians and schedule them for specific dates if there is a backlog of work to be completed..
- Asset Management: The drag-and-drop interface offers an intuitive way to create, search and edit asset profiles. Arrange profiles via hierarchy, location, operational status and more for easy searching and cataloging.
- Preventive/Predictive Maintenance: Create both preventive and predictive maintenance plans to schedule and perform maintenance tasks. Configurable notification settings alert technicians or administrators when repetitive maintenance tasks are due and deliver the associated work order into the queue of work.
- Inventory Management: Whether the inventory is spare parts, raw materials or a finished product ready for distribution, automated inventory management makes it easier to manage. Barcode generation, cost tracking, part categorization, min-max value reordering and text notifications when stock reaches minimum levels are some other capabilities.
- Calibration Management: Conduct regular calibration of instruments that perform delicate tasks — weighing, measuring and detecting pressure level — to ensure they are accurate. Automate parts of this process, including storage of historical data, planning and scheduling work on the instruments, report generation, certificates that reduce errors and overall improved operation of this process.
- Reporting: Leverage statistical reports with 150 prebuilt designs and a range of customizable formats to gain insight into operations.
Product Ranking
#1
among all
CMMS Software
#4
among all
CMMS Software
Analyst Rating Summary
91
63
77
77
69
91
Availability and Scalability
Purchase Orders Management
Work Order Management
Maintenance Request Management
Mobile CMMS
Availability and Scalability
Purchase Orders Management
Vendor Information
Inventory Management
Professional Services and Maintenance
Analyst Ratings for Functional Requirements Customize This Data
UpKeep
Maintenance Connection
Analyst Ratings for Technical Requirements Customize This Data
UpKeep
Maintenance Connection
User Sentiment Summary
3368 reviews
676 reviews
UpKeep has a 'excellent' User Satisfaction Rating of 93% when considering 3368 user reviews from 6 recognized software review sites.
Maintenance Connection has a 'excellent' User Satisfaction Rating of 90% when considering 676 user reviews from 6 recognized software review sites.
5.0 (14)
1.0 (1)
4.5 (663)
4.4 (46)
4.64 (1233)
4.48 (285)
4.7 (1237)
4.5 (286)
4.7 (185)
4.6 (51)
4.3 (36)
4.5 (7)
Awards
Synopsis of User Ratings and Reviews
UpKeep is a flexible, user-friendly CMMS that goes above and beyond to deliver customer service and support to its users. It excels in customization, usability, maintenance tracking and many other features. However, as mentioned in multiple reviews, it’s on the expensive side, especially for smaller companies. There’s also room for improvement in features like work order cards, data import and export, and task assignments. Overall, it can bring a lot of benefits to a company, making it a strong choice for those looking for a robust CMMS and EAM solution.
Maintenance Connection helps users manage assets, preventive maintenance and inventory. Notable features include easy implementation, reporting, customer support and work orders that speed up processes. Multiple forms of customizations allow users to get the most out of the system. Users also cite the number of things it can track as a central benefit. Weaknesses include an interface that isn’t intuitive and has errors, along with a lack of integration with M/E platforms. Users also show concern over the training for reporting and difficulty of attaching and opening documents. Overall, it can be a decent choice for businesses that are looking for extensive tracking within a solution, along with the flexibility to tailor it to business needs.
Screenshots
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