ServiceChannel vs Fiix
Last Updated:Our analysts compared ServiceChannel against Fiix based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
ServiceChannel takes the burden out of service management by automating service tasks and organizing work processes. It helps implement and monitor a successful, dependable and continuous service strategy.
It provides a flexible, robust and reliable service management platform to quickly and easily manage service tasks and staff. It helps maintain compliance, provides accurate information and increases profitable operations.
Fiix enables facility managers to process work orders, manage assets and optimize performance. Users can gain visibility into their maintenance schedules, improve workflows, track progress and streamline communications. Customizable dashboards and detailed reporting give key decision-makers insight into the business so they can make data-informed decisions about their assets.
$1000
$45
Quote-based
Annual, Monthly
Yes
Request for Free
Request for Free
Yes
Request for Free
Request for Free
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
we're gathering data
we're gathering data
Product Assistance
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Product Insights
- Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
- Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
- Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
- Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
- Real-Time Information: View asset information, work order progress and reports in real time from any location.
- Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
- Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.
- Organize Asset Information: Set priorities and keep track of vital asset information by creating asset hierarchies with custom categories, asset grouping and profiles.
- Manage Multiple Sites: Coordinate sites all over the world with real-time data. Managers can set sites to different time zones, standardize currency and perform operations in a variety of languages.
- Simplify Maintenance Planning: Managers can nest preventive maintenance schedules within each other to stack tasks on specific work orders.
- Track Assets: Track rotating assets as they move between facilities, suppliers or outside contractors.
- Manage Employee Certifications: Track workforce certifications and receive an alert when qualifications are nearing expiration for groups or individuals to ensure compliance and safety.
- Decrease Downtime: Decrease unexpected downtime with preventive maintenance plans and detailed asset tracking. Track and manage equipment downtime by identifying KPIs with pre-built widgets, as well as assign custom failure codes to organize records.
- Streamline Workflows: Automatically assign work orders or maintenance tasks to a team or individual to expedite the completion process.
- Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
- Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
- Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
- Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
- Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
- Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
- Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
- Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.
- Search Tool: Easily search the asset repository using nameplate information, identifying details and other data.
- Purchasing: Design workflows for procurement that match desired company processes. Create purchase requests, compare prices, check inventory levels, and send RFPs and purchase orders via email.
- Failure Codes: Comes pre-loaded with common failure codes. Technicians can use these standardized codes to support their workflows and escalate issues.
- Asset Management: Keep all asset information like preventive maintenance scheduling, asset history, machine availability and asset costs in one place. Use QR code scanning to keep asset information available on the go.
- Work Order Management: Create work orders with asset attachments, templates and custom fields for repetitive tasks. Submit and complete work orders easily. Filter work orders according to priority.
- Integration Hub: Collect, connect and share data drawn from integrated IoT devices with users across the organization.
- Scheduled Maintenance: Schedule maintenance under different parameters like deadlines, meter readings and triggers. Create automations to standardize workflows.
- Asset Tags: Generate QR codes, barcodes and information tags, then assign them to assets. The mobile app can scan these tags to pull up asset profiles and maintenance records.
- Mobile App: Create, access and complete work orders from a mobile device with an internet connection.
Product Ranking
#26
among all
CMMS Software
#33
among all
CMMS Software
Analyst Rating Summary
57
56
93
77
87
86
Availability and Scalability
User Support
Dashboards and Reports
Mobile CMMS
Platform Capabilities
Availability and Scalability
Purchase Orders Management
Vendor Information
Mobile CMMS
Preventive and Predictive Maintenance
Analyst Ratings for Functional Requirements Customize This Data
ServiceChannel
Fiix
Analyst Ratings for Technical Requirements Customize This Data
ServiceChannel
Fiix
User Sentiment Summary
274 reviews
761 reviews
ServiceChannel has a 'great' User Satisfaction Rating of 85% when considering 274 user reviews from 5 recognized software review sites.
Fiix has a 'excellent' User Satisfaction Rating of 91% when considering 761 user reviews from 3 recognized software review sites.
4.8 (5)
n/a
4.0 (73)
4.7 (158)
4.3 (91)
4.5 (547)
4.3 (91)
n/a
n/a
4.6 (56)
4.5 (14)
n/a
Awards
Synopsis of User Ratings and Reviews
ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.
Fiix helps users generate work orders, manage assets and reduce asset downtime. Notable features include tracking, preventive maintenance, inventory management and customization. Tracking, preventive care, inventory management and personalization are notable features. Reporting, initial system setup, and altering cards rather than creating new ones are a few limitations. However, it's an excellent choice for companies seeking a user-friendly, cost-effective CMMS solution.
Screenshots
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