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UpKeep is ranked #1 among all CMMS Software according to the latest available data collected by SelectHub. Find out who the leaders are with our In-Depth Report.

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UpKeep Pricing

Based on our most recent analysis, UpKeep pricing and cost details are described here:

Price
$
$
$
$
$
Starting From
$0
Pricing Model
Annual, Free, Monthly, Quote-based
Free Trial
Request for Free

Training Resources

UpKeep is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for UpKeep:

Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

UpKeep Benefits and Insights

Why use UpKeep?

Key differentiators & advantages of UpKeep

  • Limit Downtime: Track asset health over time and keep a running log of asset profile information. Log downtime and cross-reference it with an asset’s work order history to get a better understanding of failure causes.
  • Automate Workflows: Automate work orders to assign work to specific technicians based on location or asset type, limiting clerical work. Set the inventory management module to automatically reorder spare parts when the threshold value is reached, reducing the chances of running out of vital materials.
  • Simplify Integration: Integrate with 500+ other platforms, including Google Workspace, Slack, various accounting software, Quickbooks, Zapier, etc. Integrate with Okta, Google or other SAML providers, to set up single sign-on so users don’t have to be distracted by multiple login screens. If you need more advanced integrations, access Webhooks and API for real-time data sync.
  • Filter Reports: Through visual reports and downloadable PDFs, export reports of work order history and filter those reports by asset, technician and location.

Industry Expertise

Specializes in asset-intensive industries such as food service, hotels, eCommerce, technology, waste disposal, consumer goods and government agencies. Caters to medium and large organizations.

UpKeep Reviews

Average customer reviews & user sentiment summary for UpKeep:

User satisfaction level icon: excellent

3368 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of UpKeep reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Usability: It provides easy installation and functionality, according to every user who mentioned this aspect.
  • Sensor Support: More than 70% of users appreciate the support for sensors that enables technicians and operators to generate shareable links to submit maintenance requests.
  • Mobile Application: 85% of reviewers felt that the mobile app makes UpKeep easily accessible from any location to support a mobile workforce.
  • Maintenance Tracking: 95% of reviewers mentioning this feature indicated that tracking asset maintenance is easy.
  • Communication: The software improves communication between teams according to every review referencing communication.
  • Photos: More than 85% of reviewers observed that this feature helps them explain problems easily.
  • Customization: 78% of reviewers referring to this element asserted that the platform could be customized based on the needs of their company.

Cons

  • Cost: More than 70% of reviewers who refer to price mentioned that it’s on the higher end, especially for smaller businesses.
  • Data Transfer: It’s difficult to export and import data in PDF format, according to 70% of users who mention this feature.
  • Reminders: 70% of users who reference this feature had problems adjusting the frequency for reminders and work orders.
  • Work Order Cards: After a work order is finished, the card isn’t visible and users can’t view the history of the work order, according to every review referring to this feature.
  • Administrative Access: All the users mentioning this feature didn’t like that when someone’s assigned a task, other team members can’t view it. Additionally, technicians cannot create their own work order requests without full administrative access.

Researcher's Summary:

UpKeep is a flexible, user-friendly CMMS that goes above and beyond to deliver customer service and support to its users. It excels in customization, usability, maintenance tracking and many other features. However, as mentioned in multiple reviews, it’s on the expensive side, especially for smaller companies. There’s also room for improvement in features like work order cards, data import and export, and task assignments. Overall, it can bring a lot of benefits to a company, making it a strong choice for those looking for a robust CMMS and EAM solution.

Key Features

  • Work Order Management: Accept work order requests from clients or create them on demand. Manage these work orders on your mobile device and create technician schedules to allocate work. View pending work requests and edit details before approving them, as well as assign role-based access to control who is allowed to close work orders when they have been marked complete.
  • Preventive Maintenance Scheduling: Use the PM scheduler to create both calendar-based and runtime-based schedules for preventive maintenance. By creating recurring work orders, assure timely maintenance and reduce the likelihood that someone will forget to schedule the maintenance when the time comes for it to be performed.
  • Asset Management: Track asset performance (uptime and downtime). Gain a 360-degree view of the asset life cycle, repair costs and more vital asset profile information.
  • Inventory Management: Track stockroom levels by assigning threshold values to individual parts. Receive notifications once that value is reached so users can reorder the necessary spare parts or inventory.
  • Procurement: Create purchase orders directly in the inventory interface by selecting which parts need to be reordered. Manually scan QR codes to perform reorder stock.
  • Dashboards: Access an interactive dashboard display that provides an overview of facilities. View work order progress as well as asset status so users don’t have to navigate through a menu to find crucial information.
  • Branded Request Portal: Submit work order requests online through the request portal. Create a branded portal to streamline client experience and ease manager workflow by allowing external work order creation.
  • Cost Analysis and Forecasting: Compare depreciation data with downtime data in order to assess asset life span and determine whether it is worth repairing, selling or scrapping. Track depreciation and repair cost data to make more accurate cost predictions for purchasing future assets. Track technician hours and break down work time on different tasks to identify problem areas.

Suite Support

mail_outlineEmail: info@onupkeep.com or live chat on the vendor’s website.
phonePhone: 323-880-0280.
schoolTraining: Access video tutorials, documents and a knowledge database for free on the vendor’s website.
local_offerTickets: This information is not available.

Customers

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Testimonials

I enjoy how easy the software is. I was utilizing the free version for over a year and wish I upgraded sooner. I am able to track maintenance issues much more efficiently to ascertain if a bigger problem may be the main issue. The accessibility on my smart device makes this software a vital tool in daily operations.

I have been a chief engineer in the industry for 10 years and have used several CMMS in my tenure. UpKeep easily tops them all and has been the most accessible and aesthetic product by far. It has been really refreshing to find all the information I need without having to answer relentless phone calls from sales associates who would beat around the bush about prices and software features. UpKeep is so user friendly, direct to the point, and very handy for users like me and my team who have no time to go to the office and shuffle through paperwork.

Product Case Studies

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McDonald's
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