Key Features

• Maintenance Requests: Use a desktop shortcut or mobile app to quickly access and submit maintenance request forms. Provide access to employees or other facility occupants to receive requests from outside the maintenance department. 
• Request Form: Enable employees, customers or building occupants to submit maintenance requests online through a customizable, branded request portal. 
• Duplication Checker: Alert submitters to possible duplicate requests. Automatically provide details for existing requests, including building, room and issue information, to reduce duplicates. 
• Sticky Notes: List custom notes for scheduled preventive maintenance on the request form page, such as shutting off water lines at a specific date and time, to avoid unnecessary maintenance requests. 
• Work Order Management: Create, review and manage work orders in a single space. Edit and approve requests to automatically transition them into open work orders. 
• Signature & Timestamp: Add name, date and time to work orders when making changes or tracking progress with the click of a single button based on the individual user profile editing the work order. 
• Audit Log: Track every change ever made to work orders — with or without signature and timestamp notes — including user, date and time directly in work order histories. 
• Push Notifications: Set up push notifications for individuals based on task type and location to automatically alert the correct employees about new work orders. 
• Preventive Maintenance: Create and schedule unlimited preventive maintenance tasks. 
• Scheduler: Set recurring preventive maintenance schedules. Use list and calendar views to filter preventive maintenance tasks by various parameters, such as date, type, location and asset. 
• Templates: Build preventive maintenance schedules using pre-built or custom templates. 
• Triggers: Set time-based preventive maintenance triggers to automatically schedule tasks and assign technicians or third-party vendors. 
• Multi-Facility Master Schedules: Develop a master preventive maintenance schedule for multiple facilities. Allow individual locations to modify and reschedule tasks. Approve or override modifications in the master schedule. 
• Summary Questionnaires: Design custom summary questionnaires with checklists and closed- and open-ended questions. Automatically generates PDFs and attaches them to preventive maintenance tasks upon submission. 
• Asset Management: Log and manage detailed asset records to make decisions based on useful life, recorded maintenance history, inflation percentage, replacement cost and more. 
• Part Linking: Link parts and equipment from inventory to specific assets they’re commonly used to maintain. 
• Downtime Tracker: Track downtime automatically for specific assets based on work orders tied to the piece of equipment. Check asset details to see the duration between when a work order opens and closes. 
• History: Access complete asset histories, including maintenance and issues. Check frequency and type of maintenance to determine if there’s an underlying problem causing unnecessary downtime. 
• Barcoding: Generate unique barcode stickers for all assets stored within the system. Scan barcodes using the mobile app to pull up asset information, such as maintenance history, on location. 
• Task List: View work orders and preventive maintenance tasks together in one complete list view. Filter through various parameters to quickly find specific tasks. 
• Customizable Fields: Enable customized, interactive fields on tasks. Set stipulations that prevent maintenance members from closing work orders and preventive maintenance tasks before filling out all fields. 
• Employee Calendar: Users can review and manage tasks specifically assigned to their profiles through an interactive, color-coded calendar view. 
• Reporting & Analytics: Run hundreds of predefined reports, such as task stats on average days to close work orders, or generate custom analytics. Schedule reports for any duration and assignee to automatically deliver insights to specific employees. 
• Embedded Tableau Integration: Integrate and embed Tableau directly into the system to further assist with data analysis and decision-making. 
• Mobile App: Access nearly all capabilities from native Android and iOS apps. Pull up and edit maintenance requests, work orders, preventive maintenance tasks, asset information and more from the field. 
• Integrations: Integrate with Amazon’s Alexa or use Zapier and API access to build custom integrations, refining workflows to incorporate hundreds of other business platforms. 
• 3DVR: Receive a customized, 3D virtual reality facility map including assets. Pull up real-time asset information directly within the map. 
• Temperature Sensors: Attach temperature sensors to assets and set triggers to receive real-time notifications when asset temperatures rise out of range. Address overheating issues before they become major malfunctions. 

Limitations

•  Complex reporting. 
•  Limited characters for task fields. 
•  Unchangeable work order comments after creation. 

Suite Support