Best Live Chat Software

Podium is an interaction management software that enables businesses to boost communication with customers, leads and teams. It includes messaging, listing management, reporting, customer sentiments and more. It enables online review management by combining customer interactions and online reviews from several websites (including Google, Facebook and Tripsor) into a single dashboard. Customizable surveys and follow-up options allow teams to gather real-time feedback across all touchpoints and initiate a two-way conversation for quick issue resolution. Users can streamline customer conversations by accessing remote connections and collaborating on leads from one inbox. SMS campaigns help teams foster better customer relationships and gain insights by delivering personalized content to segmented groups. Organizations can leverage the integrated Google Analytics module to gauge website performance and analyze customer interactions. It offers automated and smart responses to initiate leads and answer FAQs. It enhances business exposure to significant websites when searching for local SEOs. It is available on desktop, Android and iOS devices and serves industries like auto, entertainment, healthcare and more.

Pipedrive supports sales professionals in managing every phase of the sales process, from lead generation to customer contact. Forecasting enables sales reps to close more deals, and visual pipelines clarify what stage a lead is in and what action is required. Users can simplify and streamline tasks with automation and AI capabilities. It offers integrations and an open API, so companies can plug in third-party apps to further extend its capabilities.

Nextiva allows users to combine customer service and internal business with VoIP phones, analytics and AI all located in a single platform creating a user-friendly, simplified experience. Accessible from anywhere, at any time, it includes video chat, email and message modules for communicating within the business and with customers. It’s equally suitable for small, medium and large companies.Analytics track sales pipelines, allowing for in-depth insights on how customers interact with the business and what they want and need. Keep customers satisfied with automated switching to direct them to the correct person to help with any questions they may have.

Brazen is a self-serve, virtual career fair and hiring event platform that hosts networking events, webinars, interviews and more, especially geared towards colleges and universities. The third-generation interface delivers an easy-to-use, reliable space for users to administer fun and accessible events for potential employees.

Crisp provides multi-channel support software to interact online via messaging, email and Twitter for a better customer experience. It provides all-in-one messaging for customers and companies to engage effortlessly using drip campaigns, chat triggers and chatbots. No additional plugins are required to cobrowse with other customers. It improves sales, generates leads, enhances email marketing and scales customer relationships.

ChatBot is a customer service management platform that offers features like machine learning, multimedia support, data security, reporting, widgets and more. Its drag-and-drop visual builder allows users to create chatbots from customizable templates for bookings, eCommerce, recruitment and sales. Built-in natural language processing (NLP) technology analyzes human speech and generates personalized responses. Businesses can develop, release and manage virtual assistants across websites, social media and messaging apps. It integrates with third-party providers such as WordPress, Zapier and Facebook.

Drift is a cloud-based conversational marketing platform that helps businesses acquire customers and streamline sales processes. It generates leads through customizable campaigns, intelligent reports and real-time engagement with website visitors. It offers AI chatbots, offline and mobile access, geo-tagging, conversation histories and more.

Intercom is a conversational platform that personalizes messaging throughout the customer journey using customer, company and behavioral data. It offers chatbots, marketing campaigns, self-service functions, proactive tours and more. Collaborative inboxes, reporting and automated workflows help users interact with customers across all channels. It integrates with out-of-the-box modules to automate actions and sync data and allows users to build their setups based on business needs. Businesses can see who uses their products and communicate with customers via targeted, behavior-driven emails and in-app messages.

ActiveCampaign provides cloud-based marketing services, with robust capabilities ranging from automation and reporting to lead scoring and contact segmentation. It’s ideal for businesses of any size, as it offers a flexible, device-agnostic deployment model. It also functions as a marketing-oriented CRM with different integrations and exporting options to assist sales. It provides machine learning that can be used on data including phone calls, emails and sales. Machine learning enables predicting win probability and using predictive sending. Customers can also take advantage of a consultant directory with certified consultants from different countries.

Bitrix24 facilitates the execution of the customer journey. It supplies organizations with tools for marketing, sales and customer service activities such as lead generation, marketing automation, campaign management and call center support.It comes with a free edition for companies with less advanced needs or a smaller budget. Deployment is available in the cloud and on-premise. It’s suitable for smaller businesses as well as enterprises with up to 50,000 employees.

Kustomer is a distinguished software application that ranks 10 among all Help Desk Software according to our research analysts and 38 crowd-sourced reviews from 1 source. Starting from $89, Kustomer is priced a notch under most others, commonly offers a free trial and is most fitting for business of all sizes. Kustomer can be deployed in the cloud.

LiveChat is a customer service chat app that allows companies of all sizes to more easily connect with website visitors and supports the efforts of sales departments as well. It offers capabilities for complete communication and measurement via chat, agent monitoring, ticketing, e-commerce, engagement and reporting. It can be deployed across multiple websites and used on mobile, desktop and web-enabled devices.

Birdeye is a marketing and reputation management platform that helps businesses be discovered by new customers. It allows users to monitor, organize, respond to and track reviews and convert feedback into actionable insights. Users can leverage the built-in Natural Language Processing (NLP) engine to understand customer sentiment, analyze trends, assess competitor reviews, and compare and measure performance. It also includes open APIs, a unified communications inbox and a customizable CRM.

LivePerson is a cloud-based conversational platform that helps businesses improve customer relationships through real-time, intelligent engagement. Brands can use the omnichannel workspace to engage with customers at scale. It also helps benchmark, track and optimize sales, marketing and customer service KPIs. It’s accessible from desktops and iOS or Android devices, simplifying collaboration across distributed workforces.

Kayako is a fully integrated, cloud-based customer service platform that helps simplify customer interactions. Agents can offer 24/7 support through various communication platforms, including email, Facebook and Twitter, and in multiple languages. It also offers self-service options, a visual timeline of customer interactions, integrations and more.

Rocket.Chat is an all-in-one open-source communication platform that centralizes collaboration and support to boost team productivity. Its omnichannel interface allows users to embed real-time chat widgets into any website or mobile app to derive more value from team chats and provide better customer service. It allows self-managed or cloud-based workspace adaptation, customization and unlimited integration, and centralizes data for stakeholders and teams. It is available on Windows, Linux, macOS, Android and iOS devices, and supports CCPA, HIPAA, LGDP and GDPR compliance.

Tidio is a multifunctional customer experience platform that drives sales for businesses worldwide. Its easy-to-use and customizable chat widget seamlessly integrate with multiple websites, allowing agents to handle queries efficiently. It provides real-time chat support to communicate with users whenever needed. Its live typing inclusion allows agents to see the message in real time before the user hits the send button.

Tawk.to is a customer communication platform that allows businesses to respond and engage with customers in real time. It provides free messaging capabilities and customer service across different offerings worldwide. It is reliable and provides customizable settings for visitors to monitor and chat within the app, website or anywhere. It is feature-rich, ad-free, supports over 45 languages and is 100% free of cost.

Olark is a cloud-based messaging platform that provides seamless interactions between businesses and customers. It offers real-time channels to communicate with customers and generate leads while improving customer support. It prioritizes chats that need follow-up and forwards them to the CRM. It provides instant screen sharing for agents to assist website visitors. It also offers modules to upload files, images and videos for immediate support. It supports over 100 languages.

Lucky Orange is a distinguished solution that ranks 20 among all Live Chat Software according to our research analysts and 219 crowd-sourced reviews from 2 sources. Starting from $18, Lucky Orange is priced lower than average, offers a free trial on occasion and is most advisable for any sized company. Lucky Orange can be deployed in the cloud.

LiveHelpNow provides omnichannel support solutions to make customer interactions smooth and convenient for agents. It offers real-time customer service communications over email, Facebook messenger, live chat and SMS. Customers can benefit from its self-help knowledge base. Other notable attributes include ticketing support, instant language translation, analytics and reporting, tracking and more.

HappyFox is a ticket management and customer support software that integrates with the user's website and email accounts to collate customer requests. It helps agents organize, track and respond more effectively. They can also assign emails to appropriate persons. The ticketing lets agents solve customers' issues productively while streamlining the customer support workflow. It also has a built-in knowledge base, end-user support portal and community forum.

Freshdesk Messaging is an omnichannel engagement platform that connects customers from different websites. Engaging chatbots let agents skip routine conversation monitoring. It converts chat conversations into support tickets. It offers real-time support with AI-powered bots and conversational messaging. It also provides modern messaging inclusions to improve marketing, sales and customer services.

Pure Chat is a customer engagement platform that provides convenient communication with website visitors. It integrates with websites using a simple code snippet. Businesses can instantly start engaging with customers for lead generation. It works on multiple devices to keep customers connected. It provides maximum compatibility while offering unlimited chats and operators.

Chatra is an online messenger tool that allows businesses to talk with customers via email, chats and social media apps. It increases the conversation rate by answering questions and directing clients to the right products. Its group chat functionality allows users to communicate with different agents and product specialists in a single chat window. It can connect through an offline mode via messenger. It is quick, convenient, accessible and available 24/7.

UJET is a cloud-based, AI-powered platform that consolidates and optimizes customer support for sales and marketing. Its major offerings include predictive, contextual communications routing, a conversational AI-based virtual agent, specialized bots and smooth integrations with CRM, WFM and QM.

LiveAgent is an online communication platform that supports personalized, multilingual customer service. It provides in-suite and standalone offerings for live chat, online self-service portals, ticket management, change and license management, and more. It offers all-in-one helpdesk support by combining all communication channels, including email, live chat, phone calls and social media, in a single company inbox. LiveAgent offers additional services through third-party companies to provide CRM, including sales and marketing automation. Users can analyze helpdesk performance and generate multiple reports to reward high-performing support agents and track customer satisfaction.

Hyro is a popular software product that ranks 28 among all Live Chat Software according to our research analysts. Hyro is most suitable for mid-to-large -sized enterprises. Hyro can be deployed in the cloud and on-premise and is accessible from a few platforms including Windows devices.

Comm100 is a live chat solution that offers real-time, personalized customer engagement. It supports multilingual services with a flexible ticketing and messaging system, automated chatbots, a self-serve knowledge base and security measures for data protection. The product connects via third-party integrations such as CRMs, eCommerce, social media and website content management channels with a systematic API. Live chat lets users engage with customers in real time using text, routing, audio, video, co-browsing, file transfer, auto-translation and more. Reports help evaluate team performance, chat expertise and overall service efficiency.

JivoChat is a unique customer service solution for websites offering web and mobile chat widgets. It provides all-in-one inclusions to monitor customer flow, improve quality of service and convert website users into potential leads. Its multi-lingual support boosts efficiency and expands the customer base. Proactive support allows users to chat instantly while browsing the website. Customize personalized, proactive invitations to reach out when needed. Website visitors can access all texts and translate them to their preferred language by setting up automated translations that support over 90 languages.

Genesys Cloud is a consolidated, cloud-based contact center solution. It allows employees to field inbound and outbound communications, predict potential customer issues and collaborate efficiently using chat, voice, video and search functions.

Zoho SalesIQ tracks website visitors, boosts sales conversation, increases ROI and converts prospects into qualified leads. It provides marketing activities using automation tools to communicate instantly with customers via email, audio calls or messages. Powered full-time bots can capture and convert leads. It routes conversations and schedules meetings while engaging with visitors in real time. Its built-in website visitor tracker quickly moves leads down the sales funnel for conversions. The integrated CRM gets notified whenever a potential lead lands on the website.

Pypestream is a popular software solution that ranks 33 among all Live Chat Software according to our research analysts and 8 crowd-sourced reviews from 1 source. Pypestream is most applicable for enterprise-level companies. Pypestream can be deployed online.

Smartsupp is a multi-channel platform that provides in-store shopping for customers. It offers professional support and converts visitors into potential customers. It also provides real-time assistance with chatbots, instant messaging and video recording. It reduces wasted time and effort by automating repetitive tasks. It also provides multiple plugins for a better customer overview that includes the latest order updates, lists of orders and total money spent.

Thrio is a well-known software product that ranks 35 among all Live Chat Software according to our research analysts. Thrio is most fitting for any sized business. Thrio can be deployed in the cloud.

Elevio is a well-known software solution that ranks 44 among all Help Desk Software according to our research analysts and 30 crowd-sourced reviews from 1 source. Starting from $79, elevio is priced less than most others, offers a free trial on occasion and is most suitable for companies of all sizes. Elevio can be deployed online and on-premise and is accessible from a few platforms including Windows devices.