Best Records Software

Records software, also known as Records Management Software (RMS), is a digital solution that helps organizations manage and track their records throughout their lifecycle. The software typically includes features for record capture, indexing, retention scheduling, and disposition management. Additionally, it may provide tools for compliance management, audit trails, and reporting. Records software enables businesses to efficiently organize and retrieve records, ensure regulatory compliance, and maintain a systematic approach to records management.

Buyer's Guide

Last updated on November 20th, 2023
Records Software Is All About Protecting Your Business 

Records Software BG Intro

In an age of ever-increasing demands for compliance with complex rules and regulations, records management has become a crucial part of running a business. But records management tasks are often tedious and prone to human error, especially without a strong system of organization.

That’s where records software comes in. It provides a central location to store and organize all documents and records pertinent to your business, reducing the risk of lost or mismanaged data and other liabilities.

In this detailed buyer’s guide, we’ll go over the benefits and features of records software and help you choose the best solution for your organization.

Executive Summary

  • Records software allows users to define policies to ensure consistency in business practices and protect valuable information.
  • Key features include content management, digitization and classification tools.
  • Be sure to ask potential vendors any questions you may have about the software before committing to a purchase.
What This Guide Covers:

What Is Records Software?

Records software, also known as records management software, is a program that stores, organizes and safeguards official or sensitive business documents. These include financial statements, legal papers, contracts with clients and employees, and more.

While records software is similar to other content management systems, it’s more focused on maintaining particular files, like those related to third-party audits, taxes, legal matters and internal company reviews, rather than on general file storage.

Records are often essential to prove compliance with laws and regulations. A lack of accurate records exposes your company to increased liability and, at worst, legal trouble. For instance, if your organization fails to show updated records during audits, it could lead to heavy fines.

Records Software Categories

By giving users systematic control over creating, sharing and maintaining records, records software helps ensure that businesses meet all relevant legal requirements and regulations, and supports business growth.

Primary Benefits

Records software has numerous perks. Let’s look at how it can be advantageous for your organization:

Primary Benefits of Records Software

1. Reduced Costs

Save money spent on storage space for paper documents and physical filing systems by digitizing your records. You can also reduce the need for staff to maintain filing systems, as well as the risk of lost or misplaced documents.

Making sure you’re in compliance with the laws and regulations of your industry, and on top of your tax obligations, also protects your business from financial losses due to fines.

2. Record Preservation

Accurately maintaining company data not only keeps you in compliance with regulators, but also allows you to track company performance, which helps you make more informed decisions and better future plans.

Records software also allows you to store data securely, ensuring that your valuable information won’t be tampered with.

3. Better Organization

With a digital repository, you can upload all your physical documents to one accessible, centralized digital location. Employees can access documents as needed for reference or in the event of legal issues with clients and vendors.

Metadata and intelligent search tools allow you to organize records for faster retrieval, eliminating the time-consuming task of sorting and classifying paper documents that can be easily shuffled out of order.

Key Features & Functionality

Classification Tools

Automate the organization, storage and retrieval of records by assigning records to different groups and classifying them based on their purpose.

Content Management

Supplement your company’s records with different types of media like audio, video and pictures. You can also create digital templates for use in document creation.

Search Tools

Search according to criteria like keywords, date of origin, subject and file owner, enabling employees to locate records quickly when they’re needed.

Digitization

Automatically scan or manually enter physical documents into your company’s digital system. Putting all records in one searchable database eliminates the possibility of misplacing important documents.

Multiple Versions

Employees can save multiple versions of the same record. If changes are made to other versions, the master copy immediately reflects them. Track all changes, including which users made them and who owns the record.

Compliance Tracking

Ensure company records are updated according to changing policies. Get regular alerts to modify or replace records in accordance with laws and regulations.

Software Comparison Strategy

Now that you have a sense of what records software does, how do you find the right solution for your company?

The first step is to clarify your needs and goals. What challenges does your company face with its current record-keeping? How does the software address those issues?

You might also want to consider how you’ve kept records over your company’s history, and what you intend to do with your documents. For example, if your company has large amounts of paper records, and you want to digitize your files, go with a solution that has integrated scanning to make the digitization process easier.

Another point to consider is your vendor. You generally want a vendor who provides sufficient support for your employees, and who maintains the software. Ask potential vendors if they offer 24/7 technical assistance and software updates to ensure your employees don’t encounter any workflow interruptions. If the vendor offers a free trial, you can test the software to see how well it integrates with your business.

Cost & Pricing Considerations

Most records software providers offer a monthly subscription plan, while some offer a one-time perpetual license option. The main determiner of cost is the amount of records your company has, with factors like your number of users, level of security, level of support and required features also having an impact.

Before you commit to a purchase, ask your vendor if there are any additional costs for installation and customization, and if there is an annual maintenance contract available. Don’t forget to request for a free demo or trial.

The Most Popular Records Software

To help narrow down your search, we’ve curated a list of some of the most popular records software. Check out our picks below!

Oracle WebCenter Content

Oracle WebCenter Content is a one-stop solution for managing company content. It organizes information found in reports, memos, emails, presentations and more, enabling employees to easily locate what they need. The platform saves all files in one unified content repository and allows users to collaborate on multiple versions of documents.

Oracle WebCenter Content

Detailed summary of a scanned document.

OnBase

OnBase is an enterprise information solution ideal for businesses of all sizes. It offers features like enterprise search, advanced document capture, application development and unified document management. The solution provides mobile applications for Android and iOS.

OnBase

Viewing reporting analytics on the dashboard. Source

M-Files

M-Files is a document management platform that allows employees to access essential company information easily. It offers key capabilities like content management, project management, technology integrations, document management and more. The solution is ideal for mid-sized and enterprise-level organizations. It aims at increasing collaboration, reducing errors and eliminating risks.

M-Files

User creating new assignments. Source

 

 

Questions To Ask

To help clarify what your business needs, ask yourself guiding questions like:

  • What’s our budget?
  • What type of records do we need to manage?
  • Do we have the technical resources we need to support implementing and maintaining a new system?
  • What features does our business need?
  • Is the software appropriate for our company size?
  • Can our employees use the software easily?

Records Software Key Questions To Ask

Use these questions to learn more about potential vendors and the software:

  • How fast is the software?
  • What pricing plans do you offer?
  • How many years of expertise do you have in the industry?
  • Does the solution eliminate the need for manual data entry?
  • Do you provide 24/7 technical support?

Next Steps

Picking a records software isn’t something that happens overnight. An ideal solution will help your business organize, store and share records better, leading to increased efficiency.

Ready to get started with your product search? You can check out our free software comparison report to get insights into the top records software available on the market. Good luck!

Product Comparisons

WordPress

User Sentiment:
User satisfaction level icon: great

WordPress is a leading free, open-source software that helps enterprises manage and publish their digital content online. It enables website design with custom CSS, domain registration and automatic updates with secure server hosting. Users can build blogs, mailing lists, forums, media galleries, online stores, LMSs and membership sites. Its responsive themes and thousands of plugins empower users to create and edit content that includes audio, video, images and documents.Teams can collaborate on creating content in Google Docs and then save it on any website while retaining the original formatting and images. Users can create income streams by selling products, services and subscriptions from within the same portal. With built-in SEO, it integrates with Search Console and Google Analytics to help track website traffic and performance metrics.

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Box

User Sentiment:
User satisfaction level icon: great

Box is a cloud-based tool for storing and sharing content for enterprise collaboration. It facilitates the online management of files, documents, presentations and videos anywhere and integrates seamlessly with virtually all open APIs, Microsoft Office 365, Salesforce and Adobe. Also, this enables editing, reviewing and sharing digital assets and assigning tasks to others. Team members can create workflows in minutes to speed up standard business processes without IT assistance. A centralized console grants a consolidated view of all shared content and accounts. In addition to granular access permissions, it ensures data integrity through watermarking and classification. It’s HIPAA, FINRA and FedRAMP certified.

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Prezi

User Sentiment:
User satisfaction level icon: great

Prezi is a cloud-based solution that enables creation of interactive visuals and presentations for enterprise and individual use. Available on desktop, Android and Apple devices, it allows users to create visuals with animation, drag-and-drop, speech bubbles, callout boxes and spatial relationships. Content creators can use its wide range of pre-designed templates or upload Powerpoint presentations and convert them to its format. It helps personalize presentations through customizable layouts, images and charts.Users can view presentations in greater detail via its zoom reveal functionality and navigate freely by clicking on slide elements. Presenters can choose to appear alongside content in online meetings to keep their audiences engaged. Analytics that includes metrics on cold leads, A/B testing, shared presentations and team performance is available only with the Premium version.

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SharePoint

User Sentiment:
User satisfaction level icon: great

SharePoint by Microsoft offers collaboration and content management system (CMS) capabilities like reporting and analytics, digital and document asset management, contract management and website content management. Businesses can prepare, review and manage various types of content in a central location. It lets users manage multiple files and documents throughout their publishing cycle. Organizations can leverage its scorecards and dashboards to prepare content reports to pinpoint publishing and content requirements. It provides robust capabilities to manage published and unpublished content on websites. It offers content support for internal intranet sites and external sites and can be deployed both on-premises and hosted on the cloud.

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Pantheon

User Sentiment:
User satisfaction level icon: great

Pantheon is a leading WebOps solution used by developers and marketers to build, launch and host their Drupal and Wordpress websites. Its container-based infrastructure enables fast performance and enterprise-grade scalability to host thousands of instances, while simultaneously ensuring website standards and allowing the flexibility of customization. Its centralized management hub supports push notifications and nightly backups and keeps websites up-to-date. Autopilot detects updates automatically, validates them in a test environment and then deploys them on the live environment.It integrates with New Relic to provide analytics on website performance and areas for improvement. All plans come with two free sandbox sites, Git-based test environments, free SSL certificates and an integrated content delivery network. The vendor offers a free trial.

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Webflow

User Sentiment:
User satisfaction level icon: great

Webflow is a software-as-a-service (SaaS) for website building and hosting. Powered by Amazon Web Services, it provides fully managed web hosting with enterprise-level scalability by virtue of more than 100 data centers and servers worldwide. Its no-code, completely visual canvas enables content creators of all technical skills to build websites quicker, without the help of developers. E-commerce businesses can build custom databases for dynamic content types, and personalize product fields, carts and checkout workflows.When importing content in CSV file format, it provides custom fields for disparate content types and rich layout design. It enables publishing new content, collaboration, SEO optimization and tweaking layouts and website sections directly from within the interface. It helps track user traffic and activity through integration with Google Analytics, Google Optimize and more.

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Panopto

User Sentiment:
User satisfaction level icon: great

Panopto is a leading video platform that provides recording, screencasting, live video streaming and video creation, mostly for e-learning. Available for free use through browsers, it is also available for Windows, Mac and iOS devices. In addition to 360-degree and VR video for virtual simulations, demos and tours, it supports online video search and editing, as well as subsequent upload to its video library. As part of university-level blended learning, it integrates with Google Apps, OAuth, SAML and Active Directory for secure sign-on.It comes with built-in integrations with Zoom, Webex Meetings, GoToMeeting and BlueJeans. Content creators can leverage analytics on viewer engagement and drop-off rates for videos in the library. In May 2020, the vendor introduced Express, a screen recorder, to record lectures and presentations for upload to Google Classroom and Youtube.

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Drupal

User Sentiment:
User satisfaction level icon: great

Drupal is a free to use, open-source solution to manage website content through authoring, customization and automated workflows. Its WYSIWYG editor comes with an intuitive interface to customize text, images and layouts without needing developer support. Multiple users can create content in a central repository and share it on any channel, backed by a modern content delivery network (CDN) provider. It enables marketing automation with advanced email reporting for specific audiences, streamlined processes, real-time sales alerts and bulk data management. Its data security protocol includes database encryption, user access control and security reports. Backed by a strong online developer community, its coding standards and strict code review processes help mitigate internet vulnerabilities

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Seismic

User Sentiment:
User satisfaction level icon: excellent

Seismic delivers a unified suite built to help enterprises facilitate sales enablement across the customer lifecycle. It supports the efforts of marketing, sales enablement, sales and channel teams.Users can leverage it to improve the selling process via digital content management. Features include automation, content delivery, sales analytics, training, engagement and channel sales analytics. It also offers dozens of popular integrations for extended functionality.

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Joomla

User Sentiment:
User satisfaction level icon: great

Joomla is a free, open-source solution to manage and publish content online and design websites. Built on a model-view-controller (MVC) framework, it enables building a variety of websites like blogs, business websites, intranet, community forums and more. It comes with built-in templates with the option to change colors, fonts, layouts and features without the need to code. With a variety of publishing tools and a WYSIWYG editor, it includes content versioning and article management through a media manager.Users can choose from more than 8,000 third-party extensions to set up reviews, run contests, allow post liking and additional functionality on their websites. It provides out-of-the-box SEO optimization with metadata and keywords, including support for SEF URLs. Available in more than 70 languages, it is maintained by a volunteer community of developers, support personnel and IT professionals.

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Bitrix24

User Sentiment:
User satisfaction level icon: great

Bitrix24 facilitates the execution of the customer journey. It supplies organizations with tools for marketing, sales and customer service activities such as lead generation, marketing automation, campaign management and call center support.It comes with a free edition for companies with less advanced needs or a smaller budget. Deployment is available in the cloud and on-premise. It’s suitable for smaller businesses as well as enterprises with up to 50,000 employees.

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Conga

User Sentiment:
User satisfaction level icon: great

Conga is a cloud-based contract management, document generation and revenue management solution. Its Configure Price Quote (CPQ) module powers e-commerce by providing accurate pricing quotes with up-to-date product information. Business teams can create custom commercial documents and share them with others for online collaboration. It helps shorten contract lifecycles through automation of contract authoring, approvals and collaboration workflows.Salesforce teams can issue contract requests for approval, e-signature and subsequent housing in its document repository. In addition to streamlining processes from initial order placing to provisioning and delivery, it helps automate billing and invoice management for products, subscriptions and services.

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Alfresco

User Sentiment:
User satisfaction level icon: good

Alfresco is an open-source solution that helps enterprises manage and publish content on websites. It provides a central content and metadata repository with streamlined end-to-end review and approval workflows. It offers collaboration through shared access, comments and annotations, and the option to start a meeting from within the document for instant discussion. Deployable on-premise, in the cloud or as a hybrid, it can be accessed from any device.Extensible due to its open architecture, it enables federated access to content across technologies without the need to migrate data in bulk, eliminating data security concerns. Powered by Amazon Web Services, it provides data insights through natural language generation, automated text extraction and deep learning technology. In addition to its integration with Microsoft 365 and Google Docs, it provides full-text indexing via Apache Solr.

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Contentful

User Sentiment:
User satisfaction level icon: great

Contentful is a cloud-native API-first platform that allows users to create, manage and distribute content to virtually any digital channel, all from a single hub. It stores and distributes a wide range of content that includes text, video, images, music, structured documents and more. Coupled with a headless architecture, native integrations apps and powerful webhooks make it flexible and extensible. Its web app allows creatives to create rich text content with headlines, quotes, lists, visual formatting and media. Editors can create landing pages, fine-tune product descriptions, tweak forms and publish content all from a unified interface. Robust REST and GraphQL APIs enable content delivery to multiple channels like iOS, Android and Windows mobile apps, and websites. It provides separate workspaces and role-based permissions for data governance.

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Flipsnack

User Sentiment:
User satisfaction level icon: excellent

Flipsnack is a catalog-making software that enables users to create and publish digital publications as flipbooks. Coupled with customization options and branding, it has a rich template library to drive seamless content creation and publishing, all from a single interface. With hundreds of free, professional templates and a plethora of design options, teams can collaborate on documents through comments and annotations, with individual workspaces for separate projects.Its catalog automation module enables creation of e-commerce catalogs with product tags, prices and captions through simple CSV file import. Creatives can share their magazines and catalogs on websites, emails and social media, and download to print them for circulation. It provides performance analytics for all publications, including views and shares by region and device through reports and dashboards. The vendor offers a free version, as well as paid plans for personal, business and enterprise use.

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modus

User Sentiment:
User satisfaction level icon: great

Modus is a sales enablement solution that empowers businesses to manage marketing content from a single, centralized hub. It brings together sales teams and buyers by providing them access to lead metrics and sales content. Besides enabling microlearning for sales reps to stay in sync with trends and best practices, it helps teams automate the lead generation lifecycle. It integrates with existing marketing and CRM tech stacks to automate sales data capture and storage, with regular sync updates.Data integrity is maintained with role-based access permissions at the user and group levels. Analytics includes reports on leads, sales content views, customer engagement metrics by sales rep and product performance tracking.

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Sitecore

User Sentiment:
n/a

Sitecore is a multi-channel content management and marketing automation solution that allows users to generate, manage and publish website content. Organizations can gain complete control over their web presence with tools to analyze visitor engagement patterns, integrate with eCommerce and social media apps, and personalize customer experiences.

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Acquia

User Sentiment:
User satisfaction level icon: great

Acquia is a software-as-a-service that helps enterprises manage their digital assets through automated workflows and dynamic editing. Its Cloud IDE enables building websites through the low-code/no-code approach, with attributes for content authoring and omnichannel deployment. Creative professionals can upload and store assets in the centralized portal, with complete version control. Users can search for content through filters, metadata, tags and collection references, and edit content through its rich-text editor.It enables comprehensive performance monitoring with a built-in global CDN to ensure content delivery at scale. Integrating with SSO, it provides multi-factor authentication and role-based access controls for data security. Its integration with New Relic APM Pro helps monitor app performance, health and resource utilization.

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OnBase

User Sentiment:
User satisfaction level icon: great

OnBase is a cloud-based information platform for documents, records and business process management. It allows companies to securely store and access data, and to simplify manual tasks with automation. Organizations can easily manage large volumes of files and maintain corporate assets from one central location.

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Roya

User Sentiment:
User satisfaction level icon: excellent

Roya Canvas is a software-as-service that helps enterprises manage their digital content and marketing strategies. Developers can build custom web designs and landing pages with the drag-and-drop responsive builder, AMP, jQuery, Bootstrap, Elasticsearch and many more. Users can create dynamic landing pages, send newsletters, manage email campaigns and more, all from within a unified, intuitive interface. Websites are created with built-in SEO optimization, with console monitoring, keyword position tracking and regular content strategy updates available for a price.In addition to contact and call management, its centralized dashboard allows lead tracking from inception to conversion, with post-purchase outreach. It provides monthly analytics reports by pulling metrics from Google Analytics, Search Console, Google My Business, Facebook Insights and more.

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Widen

User Sentiment:
User satisfaction level icon: excellent

Widen is a cloud-based, centralized platform for digital asset and product information management. It provides a single source of truth for creative professionals by assimilating all digital media, such as files, logos, videos and images, in one place. Content can be searched and updated through metadata tagging and versioning. Creative designers can create and personalize templates with branding and localization, and download and print them as PDFs to share with others.The Entries module enables import of product specifications from upstream ERPs to create marketing copy. Users can download, share and embed assets through integrations with CRM, CMS and marketing automation technologies. It enables building portals to share assets with specific teams like dealers, retailers and internal teams. Businesses can drive marketing strategy through content analytics and asset engagement metrics.

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Umbraco

User Sentiment:
User satisfaction level icon: great

Umbraco is a .NET-based open source solution developed on the Microsoft stack to help users manage content. It provides integrated workflows for intuitive editing, multi-device previews and scheduled publishing and updating of content. It empowers developers to build professional websites through its low-code/no-code website builder, Uno. Its main technology, Heartcore, enables content publishing on multiple channels including websites, smartwatches, apps, digital signage and more. Powered by the Content Delivery Network (CDN), it ensures quicker delivery of content through a network of servers. Hosted on the Microsoft Azure cloud, it integrates with content apps that provide feedback and statistics on already published content. More than 300 free extensions and plugins built by its vast online developer community are available directly from within the application. The vendor offers a free 14-day trial.

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Veeva Vault

User Sentiment:
User satisfaction level icon: great

Veeva Vault is a cloud-based platform that helps life sciences enterprises manage both content and data from a single interface. Its eTMF module helps manage clinical trials by keeping all documents updated for regulatory compliance. The RIM module maintains product registration data worldwide and automates regulatory information submission processes. It stores submitted documents in the cloud, with text indexing for faster search.Medical professionals can manage all content with online collaboration support for all file types. They can review and approve documents through configurable workflows, real-time annotations, e-signatures and audit trails. A central repository enables multichannel distribution of promotional content and performance analytics. Expiry notifications for documents that have become inactive, periodic review initiation and usage dashboards help track metrics.

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Craft CMS

User Sentiment:
User satisfaction level icon: great

Craft CMS is a software to manage content and design websites from a centralized unified interface. Users can create content through attributes like custom fields, image editor, form builder and live preview. It enables digital asset management with files stored in Amazon S3, Rackspace Cloud Files and Google Cloud Storage. Users can customize its dashboard and add and resize widgets which include an RSS feed, quick post, recent entries, updates, Google Analytics and commerce reports.User management with role-based access permissions is available in the Pro version and above. Templates are powered by Twig, with DRY code and flexible, bring-your-own HTML development. For non-public URLs, the licensed plans are available for free so long as the site is not deployed to a public server. The vendor provides a free version.

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Sitefinity

User Sentiment:
User satisfaction level icon: great

Sitefinity is a marketing solution that helps enterprises manage digital content and websites, as well as e-commerce, all from a unified interface. Developers can build and clone websites, pages and templates with robust APIs and out-of-the-box RESTful endpoints. It enables digital asset management with bulk operations and advanced media search by library, category, tag and URL. In addition to a content staging environment, it provides an inline editor to create and edit content directly on the webpage. It offers powerful forms, with marketing outreach optimization through A/B testing.It comes with built-in SEO attributes like easy-to-understand URLs, meta tags, titles, description optimizers and more. Businesses can glean customer insights from multiple channels for real-time analysis through ML-based recommendations. The vendor offers a free trial.

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Kentico

User Sentiment:
User satisfaction level icon: great

Kentico is a cloud-based solution that helps manage content and digital experiences. It streamlines tasks, content production, business collaborations, content delivery and integrations. Users can ensure engaging and personalized experiences for existing and potential customers by creating digital touchpoints across websites, online stores, email campaigns and mobile devices. They can also leverage the .NET MVC architecture to build new and developed life cycles. Workflow management helps match business processes and align internal operations.Its built-in AI and analytics optimize digital initiatives by allowing users to track the most visited pages, create customized websites, send newsletters and identify recurring visitors. It enables businesses to remind customers about abandoned shopping carts and notify them to reorder favorite products. It also includes flexible payment and shipping options, automated checkout processes, marketing integrations and multi-store management.

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M-Files

User Sentiment:
n/a

M-Files is a document management platform that lets companies quickly locate information, automate administrative tasks and secure file access. By organizing documents in a central depository, the software helps improve collaboration and makes file activities trackable. It easily integrates with Microsoft 365, Google Workspace, Salesforce and SharePoint.

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Nuxeo

User Sentiment:
User satisfaction level icon: great

Nuxeo is a content services platform that hosts and manages traditional data and rich media assets of various formats and sizes. It’s scalable, customizable and easily integrates with existing business workflows. Users can get total visibility over a wide range of information stored in the secure repository from anywhere worldwide.

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DocuShare

User Sentiment:
User satisfaction level icon: great

DocuShare is an enterprise management system that handles both paper and digital documents. It can be deployed as a cloud, on-premise or hybrid system. It captures files from various sources like mobile apps, multifunction printers (MFPs) and Xerox ConnectKey.

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Oracle WebCenter Content

User Sentiment:
User satisfaction level icon: excellent

Oracle WebCenter Content manages everyday information found in presentations, emails, reports, memos and more. It organizes, controls and secures data, making it accessible only to the right people. The solution provides companies with a unified repository to store content and deliver it to users in the appropriate format.

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Laserfiche

User Sentiment:
User satisfaction level icon: excellent

Laserfiche is a content management platform that automates business processes, manages documents and integrates applications company-wide. It offers file scanning, intelligent data collection, metadata modification and advanced search options. A drag-and-drop interface allows users to create and publish electronic forms and quickly connect them to existing workflows.

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Real People... with Data

We know selecting software can be overwhelming. You have a lot on the line and we want you to make your project a success, avoiding the pitfalls we see far too often.

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Our Market Research Analysts will take calls, and in 10 minutes, take your basic requirements and recommend you a shortlist to start with.

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