Stella Connect
by Medallia | Founded 2001
Categories:
What is Stella Connect?
Stella Connect is a high-profile software platform that ranks 34 among all Call Center Software according to our research analysts and 24 crowd-sourced reviews from 2 sources. Starting from $39, Stella Connect is priced more competitively and is most suitable for companies large and small. Stella Connect can be deployed in the cloud and is accessible from a limited set of platforms including Windows and Linux devices.PRICE
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Stella Connect Pricing
Based on our most recent analysis, Stella Connect pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $39
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Training Resources
Stella Connect is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Stella Connect:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Stella Connect Reviews
Average customer reviews & user sentiment summary for Stella Connect:
24 reviews
Key Features
- 360 Degree Feedback
- Activity Dashboard
- Agent Interface
- AI/Machine Learning
- Alerts / Escalation
- API
- Blended Call Center
- Call Center Management
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- CES Survey Structure
- Collaboration Tools
- Complaint Monitoring
- CSAT Survey Structure
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Surveys
- Customizable Forms
- Dashboard
- Email Management
- Employee Coaching Tools
- Employee Reward Programs
- Engagement Tracking
- Feedback Management
- Inbound Call Center
- Interaction Tracking
- IVR / Voice Recognition
- Knowledge Management
- KPI Monitoring
- Live Chat
- Manual Dialer
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scoring Models
- Negative Feedback Management
- NPS Survey Structure
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Predictive Dialer
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- SMS Messaging
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third Party Integrations
- Trend Analysis
- Video Conferencing
- Workflow Management
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