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Convoso
by Convoso | Founded 2006, Los Angeles, CA
Categories:
- Call Center Software
- Auto Attendant Systems
- Business Phone Service Providers
- Business Phone Systems
- Call Center Software for Small Businesses
- Call Tracking Software
- Cloud PBX
- Cloud Phone Systems
- Conference Call Services
- Conference Calling Software
- PBX Phone Systems
- Screen Sharing Software
- SIP Clients
- SIP Trunk Providers
- Small Business Phone Systems
- UCAAS Providers
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP Software
What is Convoso?
Industry Specialties: Marketing, Insurance, Solar, Financial Services, Home Services
Convoso is a cloud-based all-in-one call center that facilitates faster lead generation and conversion using different communication channels. It provides dynamic scripting, local caller ID, robust lead management and answering machine detection. It has an AI-driven multi-channel platform that helps generate more leads and results in lesser agent burnout. It’s highly customizable, and users can personalize conversation content.
PRICE
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COMPANY SIZE
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Product Screenshots and Videos
Convoso Pricing
Based on our most recent analysis, Convoso pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $90
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Training Resources
Convoso is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Convoso:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Convoso Benefits and Insights
Why use Convoso?
Key differentiators & advantages of Convoso
- Reduce Costs: Eliminate the money spent on hardware and phones by using softphones. Spend only on a solid internet connection.
- Optimize Integration: Integrate with third-party applications to make migration easier. Use the existing PBX system instead of spending money on a different solution.
- Increase Productivity: Streamline workloads and adjust to specific tasks. Allow agents to handle more calls and deal with more customers.
- Access Effective Reporting Insights: Use intelligent and detailed reports to drive more ROI. Ensure better data performance and provide agents with smarter reporting insights.
Industry Expertise
This software is suited for outbound call centers that focus on increasing productivity, solar industries and companies that focus on lead generation and insurance.
Convoso Reviews
Average customer reviews & user sentiment summary for Convoso:
Key Features
- Answering Machine Detection: Employ highly customizable answering machine detection technology that allows agents to spend more time talking with interested customers. Ensure leads instantly connect with an agent to prevent call abandonment.
- Caller ID Reputation Management: Obtain information about whether numbers are flagged or blocked by carriers. Swap them with new numbers before KPIs are affected.
- Dynamic Scripting: Streamline all agent conversations, direct more lead conversions and reduce agent training duration. Get a personalized customer experience based on CRM data.
- Local Caller ID: Contact customers using local numbers to increase the chances of them answering. Select a caller ID name and number for every call. Increase connection rates and widen reach.
- Follow the Sun Dialing: Carefully select every lead and contact them at a preferred time when they’re most responsive. Increase response rates and improve sales. Customize dialing schedules for each state.
- Workflow Dialing: Call potential customers at ideal times using lead information. Send out scheduled calls to individuals without becoming too predictable. Improve connection rates and program redial leads according to call history and CRM data.
- Powerful Reporting Capabilities: Track real-time metrics to increase profits and improve performance. Use the customizable dashboard to schedule reports. Analyze data over a desired period — by the hour, day, week or month.
- Multiple Dialing Modes: Employ intelligent algorithms to zero in on agents and dial phone numbers in advance. Employ the power dialer to select contacts automatically right after a previous call ends. Reduce call drop rates and customize every ring. Review important lead information before dialing potential customers.
- Robust Lead Management: Identify promising leads and add them to campaigns. Provide agents with lead information for every call. Update lead information and move through the leads automatically. Set criteria for every lead campaign and allow the system to select suitable lead drivers.
- Customizable Dashboards: Obtain performance reports and data. Compare the performance of campaigns and individual agents. Utilize data to achieve better call handling times and enhance customer satisfaction. Select the most critical metrics and prioritize them on the dashboard.
- Multi Campaign Login: Enable agents to work on multiple campaigns at once. Set up A/B testing to compare various scripts belonging to a single campaign.
- Skills Based Routing: Implement an outbound call routing tool to potential leads with best-suited agents for better interaction. Identify agent skills and route leads based on CRM information.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Cannot change time zone.
- Several features are nonfunctional.
- Back-office reporting is extensive and takes time to get used to.
- Reporting can be challenging.
Suite Support
mail_outlineEmail: info@convoso.com.
phonePhone: (866) 432-2419.
schoolTraining: Not given on the website.
local_offerTickets: Not available.