Key Features

• SMS API 
  • Support: Communicate with customers in any language, including Japanese, Arabic and Chinese, along with emojis and symbols via built-in Unicode, GSM and character set support. 
  • Long Message Concatenation: Eliminate the chances of sending split messages and access automatically concatenated long messages seamlessly across global networks. 
  • Delivery Report Notification: Receive global delivery notification of messages in real time and track performance and delivery rates of accounts. 
  • Messaging Queuing: Send multiple messages in a single API request. 
  • MMS Rich Media Support: Send and receive videos, photos, picture clips and audio clips using the same phone number. 
  • Message Body Purging: Delete message content from the detail record and purge debug logs after 30 days. 
  • Data Protection: Get access to disable mask phone numbers and logging to protect personal information. 
  • Smart Rate Limiting: Stay docile with messaging frequency and regulations for source numbers in different countries. 
  • Automatic Opt-Out Handling: Handle replies such as cancel and stop on long codes automatically. 
  • Intelligent Message Encoding: Ensure delivery of messages to Unicode's unsupportive networks by replacing Unicode characters with similar GSM characters. 
  • Number Pooling: Boost delivery rate by spreading messages across many phone numbers to reach users in time. 
  • Conversion API: Ensure the best delivery with real-time feedback from the application. 
  • Local Match: Access a local number to send messages to users from different regions to improve read rates. 
• Voice API 
  • Play Audio Prompts: Play pre-recorded audio files during live calls and create announcements, prompts or music on hold. 
  • Text-to-Speech: Speak with customers in 28 accents by choosing from a suite of SSML voices powered by Amazon Polly. 
  • Dual-Channel Call Recording: Record, retrieve and store calls. Recordings are stored encrypted and dual-channel by default. 
  • Custom Caller ID: Increase the connect rates for outbound calls and set a custom caller ID number that should show up on caller’s phones. 
  • Digit Input: Recognize digits from an agent’s keypads during a live call and control call flow based on the input. 
  • Global Conference Calling: Integrate audio conferencing and multi-party calls into apps and build advanced call center functionality. 
  • IVR Menus: Create IVR menus with text and audio for prompts. Direct customers to the right team, department or agent and build IVR applications with automatic speech recognition (ASR). 
  • Parallel and Sequential Dialing: Forward calls to various phones in sequential order or at once and build call hunting sequences. 
  • Supervisor Coaching: Improve agent performance by providing real-time coaching on live calls. 
  • Call Whisper: Announce customized whisper messages before the call gets answered by a support or sales agent. 
  • Answering Machine Detection: Detect whether a call got answered by a machine or human and plan future actions accordingly. 
  • Voicemail Transcription: Get access to real-time, premium and accurate voicemail transcriptions. 
  • Platform Queuing: Make several inbound calls with a single API request. 
  • Real-time Call Notification: Receive callbacks over webhooks in real time and get detailed information, including call status, duration and billing info using API. 
  • Detailed Debug Logs: Troubleshoot or debug issues faster by drilling down to the details to analyze root causes. 
  • Server Side SDKs: Program in any language with server-side SDKs in Java, Python, C#, PHP, Node.js and Golang 
  • Reusable Templates: Add strong functionality quickly with an array of ready-to-use templates. 
• Zentrunk 
  • IP Authentication: Access or authenticate SIP trunks using IP credentials or authentication for added security. 
  • Encrypted Trunks: Secure trunks with Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS). 
  • Fraud Protection and Alerts: Detect and get automatic alerts to any fraudulent activity on the account. 
  • Self-Service: Easily manage and access account analytics, SIP trunks and logs. 
  • Separated Trucks: Initiate easy traffic management and segmentation with the SIP domain. 
• Phone Numbers 
  • Search: Look for prefixes or numbers ranging across more than 120 countries and refine results based on region, capabilities and number types. 
  • Purchase: Get frictionless allocation, purchase and instant activation and make purchases at sub-account or account levels. 
• Number Lookup API: Determine number type, carrier, country and format for any phone number across the globe starting at $0.004 per API request. 

Limitations

•  Needs some configuration when adding new countries. 
•  There is sporadic downtime.
•  Some language-specific APIs aren’t complete or high quality. 
•  Options for a longer text message are not available. 

Suite Support