Sharpen
by Sharpen | Founded 2011, Indianapolis, IN
Categories:
What is Sharpen?
Industry Specialties: Serves all industries
Sharpen is a cloud-based contact center platform allowing agents to interact with customers more efficiently and deliver better user experiences. The resources ensure agents are effectively trained and well-prepared to handle customer interactions.
Other offerings include platform architecture, inbound routing, reporting and analytics, remote work support and more.
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PRICE
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COMPANY SIZE
DEPLOYMENT
PLATFORM
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Sharpen Pricing
Based on our most recent analysis, Sharpen pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- Still gathering data
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Training Resources
Sharpen is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Sharpen:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Sharpen Benefits and Insights
Why use Sharpen?
Key differentiators & advantages of Sharpen
- Continuous Improvement: Get instant access to the product’s guide and learn how to analyze metrics for holistic customer experience, five KPI categories, how to improve EX and CX-based data analysis, methods to enhance service levels and more.
- Turn Data Into Meaningful Actions: Understand what’s happening with operations by seeking assistance from experts who review operational data with multiple customers regularly.
- Empower Agents: Coach agents inside their queue by offering tools and autonomy to work and perform best while tracking their empowerment, effectiveness and efficiency.
- Personalize Conversations: Equip the support team to solve any issues in time while personalizing every customer touchpoint. Offer client information to agents, so they take the most appropriate actions for better resolutions.
- High-Touch Partnership: Implement interactions and workflows with a partner who shares similar goals. Keep a hands-on partner as those goals change or grow to realize success, no matter what that means to the organization.
Industry Expertise
Sharpen caters to all big and small organizations offering help desk support.
Sharpen Reviews
Average customer reviews & user sentiment summary for Sharpen:
116 reviews
Key Features
- Simplified Interface: Access detailed customer profiles and analyze data related to past interactions. Personalize experiences, serve faster and spend less time searching for customer data.
- Omnichannel: Interact with customers across multiple channels, including social media, call, video call, messaging, SMS and community using robust tools to boost customer satisfaction and team productivity.
- Workforce Engagement: Improve customer experience with better adherence management, scheduling and forecasting. Train agents with coaching sessions and real-time feedback to enhance productivity and team workflows.
- Remote Work: Help agents stay productive and cater to customer queries from anywhere via mobile apps. Let agents interact with customers across many channels and boost the overall client satisfaction rate.
- Analytics: Analyze an agent's performance across multiple channels and bring in data to create real-time, intelligent customer insights. Coach employees to become more productive, performance tracking, team processes optimization and make decisions for the company's customer operations.
- Implementation and Support: Get an onboarding session from an experienced professional while installing the system to optimize results, drive maximum results and learn about the product and its installation techniques better.
- Inbound: Create inbound routes that allow customers to communicate more effectively with agents without channel barriers via workflow routing and conditional automation.
- Customer Feedback: Understand customers better, measure satisfaction rates, understand product expectations through client surveys and get insights into everything that might generate more leads.
- Security: Get creative in CX and optimize interaction flows and empower agents while preserving customer trust and safety.
- Integrations: Eliminate the chances of a data breach via world-class integrations with robust customer database tools and CRMs such as Zendesk and ServiceNow.
- REST APIs: Get the flexibility and freedom to build customer-centric solutions and streamline customer journeys by securing data and improving interactions.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Configuration is confusing.
- No free trial version.
- Only two pricing plans.
- Sometimes access to use text/international text doesn’t work.
Suite Support
mail_outlineEmail: Not mentioned on the website.
phonePhone: (855) 249-3357.
schoolTraining: Get onboarding training from experts to use the product more effectively and drive maximum results. Learn more from knowledge base articles and the resource center.
local_offerTickets: Not available.
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