Key Features

• Campaign Overview: Join or exit campaigns in a single click and track detailed synopsis of all the active drives from a single dashboard. Get complete control over setup and adjustments via a campaign table that displays start and end times and remaining leads. 
• Real-time Monitoring: Monitor an agent’s status, productivity, calls made and sales closed. Analyze who has the best performances and if who needs more training. Offer in-the-moment coaching by speaking with agents during live calls and taking over tough calls. 
• Recycling Lists: Set rules and limits for redialing lists based on time or disposition since the last call. 
• Contact Management: Access contact information, including notes, past call history, call dispositions and new appointments from the contact window. Keep calls organized by sorting them based on the agent who took it, length and quality. 
• Real-time Reporting: Stay in control of inbound and outbound call centers and track KPI progress from the reports dashboard. 
• Small Businesses: Get access to features such as CRM integration, list management, scalable software, screen-pops, in-house support and in-house developers to run small businesses efficiently. 
• Built-in Web Phone: Eliminate the use of third-party dialing applications by simply logging in. Create automatic callbacks that trigger after a set time based on the previous call experience. 

Limitations

•  Can’t record and share Zoom calls to email.
•  Webinars and tutorials don’t answer all the questions they claim.
•  Sometimes there are concerns with phone registers.

Suite Support