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CallTools
by CallTools.com | Founded 2015, Irvine, CA
Categories:
What is CallTools?
Industry Specialties: Serves all industries
CallTools, a cloud-based contact center solution, helps increase conversion rates and sales revenue by delivering satisfactory customer interactions. Users can monitor teams on the fly, connect with customers and access real-time analytics based on call records. Its main offerings are CallTools Predictive and CallTools Preview, each with its own set of attributes.
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COMPANY SIZE
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Product Screenshots and Videos
CallTools Pricing
Based on our most recent analysis, CallTools pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- Still gathering data
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Training Resources
CallTools is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for CallTools:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
CallTools Benefits and Insights
Why use CallTools?
Key differentiators & advantages of CallTools
- Successful Engagement With Customers: Engage better with customers with smarter campaigns. Manage campaigns for better connections with prospects and nurture contacts from the start to the end of the final interaction.
- Simple User Interface: Take advantage of a user-friendly platform that starts right away and handles all aspects of interaction with clients.
- Improved Call Management: Keep contacts engaged with fewer intruding or blocked contact numbers.
- No-Manager Seat Cost: Get speed and reliability and simple and affordable maintenance and setup with cloud-based solutions.
- Saving Money: Monitor contact center’s performance in real-time without paying extra for a manager seat.
- Operate Globally: Pay zero additional fee to use the platform virtually and keep all agents connected regardless of geographical location.
Industry Expertise
CallTools is suitable for all big and small companies offering customer support to different parts of the world.
CallTools Reviews
Average customer reviews & user sentiment summary for CallTools:
Key Features
- Campaign Overview: Join or exit campaigns in a single click and track detailed synopsis of all the active drives from a single dashboard. Get complete control over setup and adjustments via a campaign table that displays start and end times and remaining leads.
- Real-time Monitoring: Monitor an agent’s status, productivity, calls made and sales closed. Analyze who has the best performances and if who needs more training. Offer in-the-moment coaching by speaking with agents during live calls and taking over tough calls.
- Recycling Lists: Set rules and limits for redialing lists based on time or disposition since the last call.
- Contact Management: Access contact information, including notes, past call history, call dispositions and new appointments from the contact window. Keep calls organized by sorting them based on the agent who took it, length and quality.
- Real-time Reporting: Stay in control of inbound and outbound call centers and track KPI progress from the reports dashboard.
- Small Businesses: Get access to features such as CRM integration, list management, scalable software, screen-pops, in-house support and in-house developers to run small businesses efficiently.
- Built-in Web Phone: Eliminate the use of third-party dialing applications by simply logging in. Create automatic callbacks that trigger after a set time based on the previous call experience.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Can’t record and share Zoom calls to email.
- Webinars and tutorials don’t answer all the questions they claim.
- Sometimes there are concerns with phone registers.
Suite Support
mail_outlineEmail: support@calltools.com.
phonePhone: (800) 679-1637 on Mon – Fri at 5am – 5:00pm PST.
schoolTraining: Not available.
local_offerTickets: Fill out a support ticket on the website to connect with a representative asap.