Key Features

• Multi-channel Customer Support: Connect with customers through email, live chat, SMS, social media, direct mail, phone calls and more. Resolve customer issues through the communication channels of their choice. Create targeted campaigns to reach out to customers through the channels they’re most likely to use.
• Social Media Monitoring: Monitor social media channels for posts by customers seeking help. Engage with customers on social media and offer issue resolution services through public social channels.
• Lead Generation Solutions: Predictive analytics show the leads that are most likely to convert. Lead nurturing and drip campaigns help maximize lead conversion.
• Campaign Management: Manage multi-channel marketing campaigns from a single platform. Consolidate data from multiple sources for better business insights. Generate leads through both digital and traditional offline channels including mail, SMS, email, social media and more;
• Market Segmentation and Insights: Create intelligent market segments based on customer demographics and target each segment strategically. Customer data helps generate useful insights and target high-quality leads, like new parents and new homeowners.
• Personalized Customer Support: Advanced big data tools gather relevant customer information and deploy it strategically. Keeping records of customer purchase history, previous conversations and surveys helps provide personalized customer service. Up-sell and cross-sell products based on purchase trends.

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