Key Features

• Auto-dialers: Automate outbound dialing to contact more leads and boost conversions. Three different types of auto-dialers are available:
  • Predictive Dialer: With advanced statistical algorithms, the predictive dialer increases the number of live connections made, reducing wait times and minimizing unanswered or dropped calls.
  • Preview Dialer: Review basic details and information about each lead before connecting to them.
  • Manual Preview: This dialing mode adheres to TCPA compliance for wireless leads where express consent is absent.
• Lead Management: Upload leads in bulk from internal databases or from vendors. Real-time lead posting and flexible lead prioritization help maximize the number of connections and lead conversions. Automatically check if the leads are landline or wireless and apply appropriate TCPA rules while dialing to ensure compliance
• Call Center Scripting: Tailor campaign pitches to improve conversion rates. Dynamic and customizable scripting helps agents deliver consistent support and meet customer expectations.
• Interactive Voice Response (IVR): IVR manages inbound calls by routing them to extensions based on the time of the day, agent availability or type of call
• Real-time Reporting: View call data, lead information, performance summaries and other campaign-related data in real time on a single dashboard. Analyze team performance reports to monitor call center operations. Create customized reports to cover specific concerns.
• Quality Assurance: Built-in quality assurance safeguards prevent problems arising from misreported or missing data. Generate a free quality assurance scorecard according to company policies or specific client needs.
• Regulatory Compliance: Retain call recordings and other data for seven years to make auditing and research easier and ensure a high level of TCPA compliance

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