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CallShaper
by CallShaper | Founded 2009, Baltimore, MD
Categories:
What is CallShaper?
Industry Specialties: Serves all industries
CallShaper is a premier platform that ranks 15 among all Call Center Software according to our research analysts and 34 crowd-sourced reviews from 2 sources. Starting from $70, CallShaper is priced a notch under most others and is most suitable for all business sizes. CallShaper can be deployed online and is accessible from a limited set of platforms including Windows and Apple devices.PRICE
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CallShaper Pricing
Based on our most recent analysis, CallShaper pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $70
- Pricing Model
- Per seat
- Free Trial
- Still gathering data
CallShaper Reviews
Average customer reviews & user sentiment summary for CallShaper:
Key Features
- Auto-dialers: Automate outbound dialing to contact more leads and boost conversions. Three different types of auto-dialers are available:
- Predictive Dialer: With advanced statistical algorithms, the predictive dialer increases the number of live connections made, reducing wait times and minimizing unanswered or dropped calls.
- Preview Dialer: Review basic details and information about each lead before connecting to them.
- Manual Preview: This dialing mode adheres to TCPA compliance for wireless leads where express consent is absent.
- Lead Management: Upload leads in bulk from internal databases or from vendors. Real-time lead posting and flexible lead prioritization help maximize the number of connections and lead conversions. Automatically check if the leads are landline or wireless and apply appropriate TCPA rules while dialing to ensure compliance
- Call Center Scripting: Tailor campaign pitches to improve conversion rates. Dynamic and customizable scripting helps agents deliver consistent support and meet customer expectations.
- Interactive Voice Response (IVR): IVR manages inbound calls by routing them to extensions based on the time of the day, agent availability or type of call
- Real-time Reporting: View call data, lead information, performance summaries and other campaign-related data in real time on a single dashboard. Analyze team performance reports to monitor call center operations. Create customized reports to cover specific concerns.
- Quality Assurance: Built-in quality assurance safeguards prevent problems arising from misreported or missing data. Generate a free quality assurance scorecard according to company policies or specific client needs.
- Regulatory Compliance: Retain call recordings and other data for seven years to make auditing and research easier and ensure a high level of TCPA compliance
Suite Support
mail_outlineEmail: info@callshaper.com.
phonePhone: +1-888-276-1370.
schoolTraining: The help center features comprehensive help articles, training videos, troubleshooting tips and training manuals for self-service training. There's also customizable 1-to-1 training available for new customers.
local_offerTickets: Customers can submit tickets through the ticket system to contact the customer service team. Customers can also receive support through the phone and live chat options.