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Tenfold
by Callinize | Founded 2015, Austin, TX
Categories:
What is Tenfold?
Industry Specialties: Serves all industries
Tenfold improves customer interactions for contact centers by providing sales reps with real-time data in a centralized location. This improvement increases conversion rates and streamlines workflows. It offers seamless integration with CRM and other technology, manages agent status and availability and provides natural language processing.
PRICE
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COMPANY SIZE
DEPLOYMENT
PLATFORM
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Tenfold Pricing
Based on our most recent analysis, Tenfold pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- Still gathering data
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Training Resources
Tenfold is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Tenfold:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Tenfold Benefits and Insights
Why use Tenfold?
Key differentiators & advantages of Tenfold
- Better Customer Conversations: Create consistent, compelling customer experiences across digital and voice channels without the need to replace customer communication infrastructure.
- Improves Productivity: Enhance customer experiences, facilitate personalized service and increase agent productivity through detailed customer insights during conversations.
- Flexible Deployment Options: Boost team productivity and streamline workflows wherever and whenever required.
- Best Practices for File Servers: Access a robust contact center solution perfectly tailored to Microsoft environments. Take advantage of a system that settles its access structures according to the least privilege principle and latest practices. Ensure users only get the rights they need to work.
- Better Cybersecurity: Eliminate the chances of a data breach through recertification. Compare the current call center access platform with predefined roles and remove excess permissions.
- Automation: Assign permissions across systems — SAP, Active Directory and more) automatically integrating the solution with other applications.
Industry Expertise
Tenfold caters to all small and large size businesses offering global customer support.
Tenfold Reviews
Average customer reviews & user sentiment summary for Tenfold:
Key Features
- Click-to-Dial: Transform phone numbers into clickable links to simplify the calling process and reduce manual dialing.
- Floating UI: Make inbound or outbound calls more efficient. Use an intelligent assistant that pulls up relevant existing customer records and action items as screen pop-ups during calls. Streamline workflows with an embedded UI for the team’s CRM, a Chrome extension and a desktop app.
- Call Notes: Save time and ensure smoother workflows by taking notes, logging next steps and creating tasks. Seamlessly and automatically syncs all information back to the CRM.
- Natural Language Processing: Create tasks through NLP leveraging machine learning to read and understand agent notes, turning key phrases like “follow up tomorrow” into calendar entries accordingly.
- @Mention: Enable easier collaboration for service, sales and support teams. With a simple @mention, notify teammates about call updates and assign pending actions to address immediately.
- Automated Call Logging: Eliminate manual tasks such as entering call updates and updating members across departments. Keep call logs, including the unmatched ones, and associate them with leads, accounts or contacts.
- Info Tab: Confirm customer information such as email addresses, phone numbers and mailing addresses while on calls. Maintain long-term communications with customers through continuous follow-ups, reminders and engaging conversations.
- Dispositions: Assign customizable call outcomes and critical attributes to all calls without navigating through the CRM. Mark leads as “hot” or “qualified” to establish priority. Configure to set customer communication preferences.
- Integrations: Integrate with native CRM tools such as Salesforce or SugarCRM to sync data and call logs. Empower agents with comprehensive information to drive better customer interactions. Integrate with video conferencing platforms like Cisco, Skype and RingCentral; share screens or chat via video during online meetings with customers or clients.
- Local Caller ID: Boost the chances of call receipts by emulating local area codes based on prospect locations.
- Agent Goals: Admins can set outbound and inbound call durations and volume targets, check updated performance records and analyze team productivity within seconds through a dashboard.
- Analytics: Recognize the top performers through a leaderboard and motivate them to perform well. Monitor team performance at a glance through the Analytics Dashboard. Visualize metrics through call graphs, tables for individual team members and interactive stats.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Sometimes double counts inbound calls; misleading and confusing.
- Doesn’t recover data if the connection is interrupted.
- Occasional issues with call timer.
- Bugs slow down production.
Suite Support
mail_outlineEmail: support@tenfold.com.
phonePhone: (415) 599-1170. Fill out a contact form to request a callback. Speak to agents through live chat.
schoolTraining: Get a searchable knowledge base of articles, a user community, FAQs, developer guides, documentation, tutorials, ebooks, webinars and videos.
local_offerTickets: Log in to submit tickets.