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Gong
by Gong.io | Founded 2015, Palo Alto, CA
Categories:
What is Gong?
Industry Specialties: Serves all industries
Gong is a revenue intelligence solution that helps capture customer interactions across web, calls, emails and other communication methods. It facilitates better decision-making for revenue strategy by offering real-time insights and analytics based on sales conversions. Its other major attributes include deal intelligence, integrations, people intelligence, field sales and market intelligence.
PRICE
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COMPANY SIZE
DEPLOYMENT
PLATFORM
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Product Screenshots and Videos
Gong Pricing
Based on our most recent analysis, Gong pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $0
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Training Resources
Gong is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Gong:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Gong Benefits and Insights
Why use Gong?
Key differentiators & advantages of Gong
- Enhance Security: Combine enterprise-grade features such as GDPR, application security, a data center and network security, and more with comprehensive audits of applications, networks and systems to protect customer data.
- Increase Transparency: Drive efficient decision-making across business through deal, market and people intelligence and get unprecedented visibility of customer desires.
- Recover Losses: Bring together all the interactions across deals in a single view and quickly understand pipeline health to prevent sales from going south.
- Develop Skills: Take advantage of all the coaching opportunities by getting full visibility into sales behaviors and deal-closing skills. Train new hires and access sales readiness, while reducing burden on internal employees.
Gong Reviews
Average customer reviews & user sentiment summary for Gong:
Synopsis of User Ratings and Reviews
Based on an aggregate of Gong reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Gong is a contact center platform that improves agent efficiency and skill for dealing with customers. “It allows team leads and managers to help agents make sales training better and impactful. Users prefer it for a large number of factors, including robust integration capabilities, ease of use, excellent customer service and more. However, it lacks a few features that can make it more elite and comprehensive. Moreover, some users find the implementation process daunting and time-consuming.
Key Features
- Deal Intelligence: See every interaction across individual deals in a single and unfiltered view to understand pipeline health and stop decreasing sales. Identify risks with the help of AI and increase close rates. Collaborate with the whole team on a deal to ensure an efficient handoff after sale. Get access to the knowledge transfer at scale and keep the entire group updated on the latest transaction.
- People Intelligence: Analyze the top performer’s unique skills and capabilities and level up the entire team’s selling skills. Get real-time visibility into manager and sales rep activity and extract hard data on the team’s performances vs. industry benchmarks to provide personalized coaching to agents.
- Market Intelligence: Get close to the market and buyers by capturing all interactions and delivering insights into best and worst practices. Capture the customer’s voice and words and understand what they think about the product.
- Security: Keep client data private and reduce the chances of information breach with SOC2 Type II compliance that provides a third-party attestation report covering availability, security, privacy and confidentiality.
- Integrations: Connect the product’s revenue intelligence platform seamlessly to the organization’s current systems.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Automated reporting functionality does not work properly.
- Search across the transcript can be improved.
- Expensive for small-scale companies.
Suite Support
Fill out a “contact us” form on the website to get a callback or reply from a customer support representative.
mail_outlineEmail: Not available on the website.
phonePhone: Not available on the website.
schoolTraining: Learn more about the product and its capabilities through guides and the community.
local_offerTickets: Not available.