Key Features

• Call Tracking: Discover which marketing tools successfully drive the most calls. Integrate call tracking data into marketing platforms. View call conversions, and. access contact details with every call. Record calls and listen to all customer interactions. 
• Call Recording: Capture every meaningful conversation between employees and respondents. Assess the quality of current campaigns by getting information about what customers want. Set up a pre-call announcement informing customers that the call will be recorded for training purposes. Analyze recordings automatically and access transcriptions. 
• Call Notifications: Respond to every inbound call with notifications. Access important caller information through messages. Get real-time email and browser notifications. Customize alerts as per requirements. Take advantage of unlimited team reports. 
• Text Messaging: Allow leads to respond to campaigns through messages. Equip every purchased tracking number with text messaging. Keep a history of all conversations. Close deals faster and get notifications on mobile home screens. Send messaging data to marketing platforms. Create templates to reduce time spent sending standard replies. 
• Operational Reporting: Use available insights to understand when teams should be available for callers. Get a lowdown of daily call volumes and figure out when you receive most calls. Obtain a missed call report over a chosen duration, including percentages. 
• Agent Settings: Add members to the main account. Get detailed reports of agent productivity and activity logs. Allow agents to keep or remove their number for receiving calls. 
• Source-Level Call Tracking: Use one tracking number for every campaign, and track online and offline sources. Receive in-depth caller information, and access a visitor timeline that provides details of inbound and outbound calls of each respondent. 
• Conversation Intelligence: Analyze calls automatically and obtain metrics to improve customer service and train employees. Get automated recordings and call transcriptions instantly.  
• Form Tracking: Discover which advertisement or keyword made customers submit a form. Get alerts when a high-value lead is interested along with combined metrics, making it easy to allocate money. 
• Lead Center: Message, call and chat from one inbox. Organize contacts and keep them accessible. Keep track of team performance and improve customer service. 

Limitations

•  Poor customer service. 
•  Integration feature is weak. 
•  Onboarding process is clumsy. 
•  Setting up phone numbers is difficult. 

Suite Support