Vonage Contact Center
by Vonage | Founded 2001, Holmdel Township, New Jersey
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What is Vonage Contact Center?
Industry Specialties: Serves all industries
Vonage is a cloud-based phone system that boosts agent experiences by delivering Salesforce integration into reporting, routing and user experience for a service and sales cloud. This connects with customer service management to provide an all-in-one unified stage to businesses relying on customized agent, employee and customer workflows. It provides relevant and contextual data and workflows to salespeople allowing them to collaborate across organizations and deliver results using CRM insights and skill-based routing.
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Vonage Contact Center Pricing
Based on our most recent analysis, Vonage Contact Center pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- Still gathering data
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Vonage Contact Center Benefits and Insights
Why use Vonage Contact Center?
Key differentiators & advantages of Vonage Contact Center
- Reliability: Keep business running with 99.9% uptime with SD-WAN and SmartWAN offerings. Access high-quality, pristine video, voice and messaging with minimum call drops, static and data loss. Take advantage of massive scale-out capabilities and flexibility with highly distributed architecture and nationwide coverage with disaster recovery, elevated QoS and business continuity.
- Security and Compliance: Protect customer data and company reputation with leading compliance frameworks and regulatory standards, including GDPR; SOX;FCC and CPNI; PCI for protected financial data; HITECH, HIPAA for health information and HITRUST Common Security Framework Certification.
- Ease of Use: Optimize business workflows with an intuitive business communications app. Be up and running with a plug-and-play mobile application that integrates easily with pre-existing systems.
- Unified Communications: Rely on Vonage Business Communications (VBC) that activates conversations worldwide across SMS, voice, team messaging, fax, video meetings, social and more.
- Mobility and Collaboration: Increase productivity and collaborate with team and customers virtually anytime and anywhere with over 50 features and VBC. All these are supported in more than 40 countries and over 96 numbers for local inbound calling.
- Stellar Customer Service: Collaborate with experts across the entire organization to resolve customer issues through features such as call controls and the directory, one-click login, a single interface and a complete view of presence and availability.
- Flexibility: Block callers on outbound calls, change caller ID and check what people see during a call. Manage the entire system with an admin portal and establish a local presence with any local phone number.
Industry Expertise
Vonage is suitable for all small and big businesses that offer customer support solutions globally.
Vonage Contact Center Reviews
Average customer reviews & user sentiment summary for Vonage Contact Center:
177 reviews
Key Features
Vonage Contact Center
- Call Flip: Transfer calls from mobile to desktop or vice versa with a single click.
- Cell Phone Integration: Get VoIP system functionality on a cell phone.
- Paperless Fax: Receive or send faxes anywhere or anytime. Access is available only in the US.
- Voicemail to Email: Receive voicemail recordings directly in an email inbox.
- Collaboration: Take advantage of features such as call to announce, call monitoring, call groups (forwarding calls to more than one extension at once) and team messaging.
- Conference Bridge: Connect up to 30 callers at a go with a single button.
- Virtual Assistant: Answer calls immediately through voice-driven, AI-enhanced natural language interactions.
- Call Screening: See all incoming call numbers and prioritize answering essential calls.
- Spam Shield: Check all incoming calls for phone spam; the feature is only available in the U.S.
- Call Continuity: Get instant access to automatic call rerouting during an emergency.
- Click-To-Call-Me: Give customers a quick and easy way to contact and enhance customer satisfaction rate.
- Receptionist Console: Manage a large volume of calls (up to 50) efficiently without any disturbance or dropped calls — available in US and UK only.
- Smart Numbers: Program phone numbers according to the business's exact needs. Available in the US and Australia only.
- Single Sign-On System for Cross-Domain Identity Management (SCIM): Use company credentials to log in to the product's business communications easily with centralized authentication and password management.
- Video Collaboration: Connect with customers virtually from anywhere with Meetings. Get access to video and vice collaboration plus chat. Schedule meetings right from the calendar and connect up to 150 attendees in up to 25 simultaneous videos in a single session.
- Support Plus Powered By Soluto: Take advantage of friendly remote support for IT and tech issues. Available in the US only.
- SD-WAN: Prioritize bandwidth-intensive cloud applications with SmartWAN solution and get reliable and quality service for embedded voice into VBC for Teams-available only in the US.
- Virtual Receptionist: Create a simplified and robust phone menu system IVR, customize call routing for holidays and day-offs and route callers to the right individual or department for a streamlined experience.
- Call Queue: Set up detailed messaging prompts and options to help callers connect automatically to the appropriate agent.
- Call Continuity: Route calls anywhere from a variety of options. For instance, when the team is away from the office or during emergencies.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Customer service doesn’t meet the mark.
- Call centers aren’t available in many countries.
- Sometimes the voice quality drops for a few minutes.
- A little bit pricey.
Suite Support
mail_outlineEmail: Email is gated. Get in touch with customer representatives by filling out the form online.
phonePhone: 1 (844) 365-9460. See the website for local numbers for outside the US.
schoolTraining: Not available.
local_offerTickets: Not available.
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