![Avaya Avaya Software Tool](https://cdn.selecthub.com/products/d1ee59e20ad01cedc15f5118a7626099-d6c86170be8ea312cbb33553c911ae46/resources/normal/logo.png?1693316403)
Avaya
by Avaya Inc. | Founded 2000, Durham, NC
Categories:
What is Avaya?
Industry Specialties: Serves all industries
Avaya is a cloud-based business communication solution to digitize business interactions and enable better team collaboration. Users can access it across channels on the go and ensure an improved customer experience. It offers unified communications, anticipates inquiries and enables self-service to answer frequent questions.
Its other major offerings include omnichannel connectivity with a single desktop, meetings and conferencing, AI support and more.
PRICE
$
$
$
$
$
COMPANY SIZE
DEPLOYMENT
PLATFORM
Try Before You Buy.
Request a Free Demo Today!
Request Demo
It's completely free!
Product Screenshots and Videos
Avaya Pricing
Based on our most recent analysis, Avaya pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $0
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Avaya Reviews
Average customer reviews & user sentiment summary for Avaya:
Key Features
Avaya One Cloud CCaaS
- Workforce Engagement: Boost employee engagement with game mechanics and keep a close eye on an agent’s application usage, off-phone activities, schedule adherence and processes.
- Team Management: Automate quality management via scoring evaluations and coaching. Seek assistance from subject matter experts when required. Streamline and track the progress and processes of the team. Simplify staff scheduling and forecasting. Provide access to call recordings, skills routing, live monitoring, analytics and coaching to agents to boost productivity and improve workflows.
- Contact Tracing: Get access to AI and automation tools to deliver some of the deepest and fastest solutions for contact information, identification and communications.
- Chat Bot: Employ virtual agents to connect with customers through an easy transfer to live customer support when needed.
- Automation: Enable automatic notifications, alerts, text interactions, auto-forms, voice calls and emails to reach out to customers and engage in long-term communication.
Avaya One Cloud UcaaS
- Conference and Meetings: Eliminate silos across the organization and help teams connect more meaningfully, move faster and solve problems immediately at conferences and meetings.
- Workstream Collaboration: Promote team collaboration with intuitive and natural communication tools, easy-to-use apps for messaging, chats, discussions, file sharing, meetings and more
- Calling and Messaging: Converse easily across devices, touchpoints and modalities through one-touch dialing and directory, UC options and a cloud-based phone system.
Avaya One Cloud CPaaS
- Calls and Messages: Build apps with call and message capabilities in a fully robust and functional phone system to ensure seamless customer interaction while only paying for the features needed for a smooth workflow.
- Carrier Service: Get valuable insights on segment numbers and call origin to help reduce spam, boost sales and marketing and increase compliance.
- Phone Numbers: Buy local and toll-free numbers that are available online with no provisioning.
- Device-as-a-Service: Simplify sales operations by combining the Device-as-a-Service option with the existing plan for generating a single bill. Deliver an engaging video and voice call experience to customers on any device via advanced communication tools such as a no-touch plug-and-play setup. Get access to subscription flexibility and cancellation options upgrades without any extra costs. Exchange existing devices for new ones at the end of the agreement.
- Professional Services: Enable long-lasting communication experiences with customers through services including:
- Consulting, Workshops, Staffing
- Design and Implementation
- Cloud Adoption and Migration
- Custom Application and APIs
- Alliance Ecosystem
- Security Services
- Managed Services: Manage operation and communication infrastructure with Release Management, Comprehensive Managed Services, Comprehensive Managed Services Secure and Custom Outsourced Managed Services while preventing downtimes and reducing the possibility of outages by 73%.
Suite Support
Global support and customer service teams are available to assist during the COVID-19 pandemic. The professionals can review potential options for the businesses and offer remote work solutions
Reach out to a support team that’s available 24/7 in case of issues and malfunctions. Check information sources and tools such as proactive remote monitoring, resolution, and diagnostics to learn more about the product and its cast spectrum of features.
The service agreement generally starts with a globally available Support Advantage package that includes remote monitoring, support tools and remote connectivity to protect the user's organization communication interface. Replacement of parts is also available for specific products. When needed, get technical resources to replace defective parts.
Find contact information for products on a country-specific location by navigating to the bottom navigation menu on each support page under Help & Policies.
mail_outlineEmail: Not mentioned.
phonePhone: Not mentioned.
schoolTraining: Get in-depth training to understand the solution and its capabilities through virtual sessions, online courses, in-person workshops and or customized sessions. Explore a suite of options on the learning services page of the vendor’s website and choose the one that suits the organization's needs, workflows and goals.
local_offerTickets: To get assistance from the support team, navigate through the support page and fill out a form to create a ticket. Chat with a live agent by clicking the, “Engage in live chat,” on the support page.