Key Features

Avaya One Cloud CCaaS

• Workforce Engagement: Boost employee engagement with game mechanics and keep a close eye on an agent’s application usage, off-phone activities, schedule adherence and processes. 
• Team Management: Automate quality management via scoring evaluations and coaching. Seek assistance from subject matter experts when required. Streamline and track the progress and processes of the team. Simplify staff scheduling and forecasting. Provide access to call recordings, skills routing, live monitoring, analytics and coaching to agents to boost productivity and improve workflows.  
• Contact Tracing: Get access to AI and automation tools to deliver some of the deepest and fastest solutions for contact information, identification and communications.
  • Chat Bot: Employ virtual agents to connect with customers through an easy transfer to live customer support when needed.  
  • Automation: Enable automatic notifications, alerts, text interactions, auto-forms, voice calls and emails to reach out to customers and engage in long-term communication. 

Avaya One Cloud UcaaS

• Conference and Meetings: Eliminate silos across the organization and help teams connect more meaningfully, move faster and solve problems immediately at conferences and meetings. 
  • Workstream Collaboration: Promote team collaboration with intuitive and natural communication tools, easy-to-use apps for messaging, chats, discussions, file sharing, meetings and more 
  • Calling and Messaging: Converse easily across devices, touchpoints and modalities through one-touch dialing and directory, UC options and a cloud-based phone system.

Avaya One Cloud CPaaS

• Calls and Messages: Build apps with call and message capabilities in a fully robust and functional phone system to ensure seamless customer interaction while only paying for the features needed for a smooth workflow.
• Carrier Service: Get valuable insights on segment numbers and call origin to help reduce spam, boost sales and marketing and increase compliance.
• Phone Numbers: Buy local and toll-free numbers that are available online with no provisioning.
• Device-as-a-Service: Simplify sales operations by combining the Device-as-a-Service option with the existing plan for generating a single bill. Deliver an engaging video and voice call experience to customers on any device via advanced communication tools such as a no-touch plug-and-play setup. Get access to subscription flexibility and cancellation options upgrades without any extra costs. Exchange existing devices for new ones at the end of the agreement.
• Professional Services: Enable long-lasting communication experiences with customers through services including:
  • Consulting, Workshops, Staffing
  • Design and Implementation
  • Cloud Adoption and Migration
  • Custom Application and APIs
  • Alliance Ecosystem
  • Security Services
• Managed Services: Manage operation and communication infrastructure with Release Management, Comprehensive Managed Services, Comprehensive Managed Services Secure and Custom Outsourced Managed Services while preventing downtimes and reducing the possibility of outages by 73%.

Suite Support