![RingCentral Contact Center RingCentral Contact Center Software Tool](https://cdn.selecthub.com/products/c705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533/resources/normal/logo.png?1693318523)
RingCentral Contact Center
by RingCentral, Inc. | Founded 2003, Belmont, CA
Categories:
What is RingCentral Contact Center?
Industry Specialties: Serves all industries
RingCentral is a cloud-based unified communications and collaboration suite. It allows teams to connect on the go with conferencing, messaging and more. Users can customize workflows and integrate with third-party APIs for better efficiency. Other offerings include skill-based routing, real-time insights, self-service and supervisor modules.
PRICE
$
$
$
$
$
COMPANY SIZE
DEPLOYMENT
PLATFORM
Try Before You Buy.
Request a Free Demo Today!
Request Demo
It's completely free!
Product Screenshots and Videos
RingCentral Contact Center Pricing
Based on our most recent analysis, RingCentral Contact Center pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- Still gathering data
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
RingCentral Contact Center Benefits and Insights
Why use RingCentral Contact Center?
Key differentiators & advantages of RingCentral Contact Center
- Convert Leads to Customers: Integrate with customer relationship management (CRM) solutions to gain valuable insight into customer actions and factors driving their decisions. Tailor responses and processes to encourage conversions.
- Improve Collaboration: Integrated GLIP messaging and other internal communication tools help employees stay informed and engaged with the workspace from anywhere.
- Ensure Quality Service: Offer multiple communication channels to customers. Connect with clients from anywhere, on any device and any platform.
- Engage Employees: Gamify internal support responsibilities to increase employee engagement. Encourage agents to complete tasks and get extra points, level up, win rewards and work towards unlockable achievements.
Industry Expertise
Caters to businesses of all sizes offering customer support.
RingCentral Contact Center Reviews
Average customer reviews & user sentiment summary for RingCentral Contact Center:
Key Features
- Inbound Call Routing: Includes interactive voice response (IVR), computer telephony integration (CTI) and automatic call distributor (ACD). Use information from the IVR to avoid asking callers repeat questions. Connect customers to the most suitable agents for their queries.
- Outbound Features: Eliminate manual phone number entry with automated outbound dialing features, improving team efficiency and response time. Assess when and how to reach specific customers to generate more leads.
- Omni Channel Communication: Connect with customers across multiple channels in real time. Track, filter and route communications from initial contact to resolution. Contact staff through video calls, messaging, file-sharing and other collaboration tools.
- Call Monitoring Tools: Monitor calls, users, meetings, devices, queues and call quality scores and parameters. Offer real-time coaching during live calls to improve performance.
- Reporting/Analytics: Access personalized dashboards for various company-wide and department-specific metrics, including queues, user-level and usage trends, and agent performance. Create custom reports within the point-and-click interface. Monitor key performance indicators (KPIs) and send real-time alerts to agents via intelligent bots.
- SMS APIs: Video and voice functionalities integrate with message support through v-cards, images and videos, including 19 inbound and 13 outbound formats. Manage all messages across apps and send up to 10,000 messages with one API request. Use original numbers to send messages from extensions, other company numbers or departments.
- Text Messaging APIs: Use prebuilt bot adapters and frameworks such as Botkit, Errbot, Hubot and Lita. Access robust tools, like direct and group messaging support, real-time notifications, message history, message formatting and team member lists, to build a productive messaging platform within and across departments.
- Video Meetings: Create video meetings for immediate engagement. Retrieve past conference data for analysis.
- Fax APIs: Send faxes in 29 different file formats, queue messages automatically, forward and resend faxes to avoid re-rendering and consolidate multiple files in a single API request.
- Analytics: Work on a single and intuitive data layout for instant analysis of company-wide, departments or user-level trends and usage. Agents can monitor all calls, users, meetings, numbers, devices, queues, and call quality scores and parameters.
- Voice APIs: Connect any two numbers from anywhere to make calls through RingOut. Engage in calls through Web RTC-enabled browsers.
- Advanced Call Control: Enable apps to receive, make and forward calls, customize and return presence status, access Call Flip, hot-desking and Call Park, and mute extensions.
- Voicemail: Download or play back voicemail and search call logs. Access audio transcriptions of voicemail messages via speech-to-text conversion.
- Caller ID: Create caller IDs for all calls based on occasions, events and other configurations. Set advanced call routing, location-based routing and scheduling.
- Recorded Greetings: Provide business-specific voice announcements, voicemail greetings and on-hold messages.
- Real-time Notifications: Automate apps and workflows with real-time notifications, including ringing, call initiation, pick-ups, hang-ups and warm transfers.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Dropped calls and notifications.
Suite Support
Find answers to common queries or ask questions on community forums. Submit feature requests to improve vendor services and products. For immediate assistance, engage in live chat with experts.
mail_outlineEmail: Not mentioned.
phonePhone: +1 (844) 764 0773.
schoolTraining: A free training catalog is available to delve deeper into product functionalities and capabilities. Find answers to common queries and ask questions on community forums.
local_offerTickets: Log in on the contact page to submit a new ticket or check support case status