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Aircall
by Aircall | Founded 2014, Paris, France
Categories:
- Business Phone Systems
- Auto Attendant Systems
- Auto Dialer Software
- Automatic Call Distribution Software
- Business Phone Service Providers
- Call Center Scripting Software
- Call Center Software
- Call Center Software for Small Businesses
- Call Monitoring Software
- Call Recording Software
- Call Tracking Software
- Cloud PBX
- Cloud Phone Systems
- Computer Telephony Integration Software
- Conference Call Services
- Conference Calling Software
- IVR Systems
- PBX Phone Systems
- Predictive Dialer Software
- Screen Sharing Software
- SIP Clients
- SIP Trunk Providers
- Small Business Phone Systems
- UCAAS Providers
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP Software
What is Aircall?
Industry Specialties: Finance, Healthcare, Retail, E-Commerce, Travel, Hospitality
Aircall is a cloud-based professional phone system that streamlines customer support and sales engagement. It integrates with CRM and helpdesks. It offers a power dialer, call routing, ring groups, call queuing and live feeds. The software is best suited for modern small and medium-sized businesses, especially those that have call centers.e dashboard to control team activity, coach agents and listen to live calls. Create inbound and outbound call centers. It can integrate with Zendesk, Salesforce and Hubspot.
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Product Screenshots and Videos
Aircall Pricing
Based on our most recent analysis, Aircall pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $30
- Pricing Model
- Still gathering data
- Free Trial
- Request for Free
Training Resources
Aircall is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Aircall:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Aircall Benefits and Insights
Why use Aircall?
Key differentiators & advantages of Aircall
- Reduce Costs: Eliminate the need for hardware. Download the app and start making and receiving calls instantly.
- Centralize Information: Keep all customer information in one place. Connect client records to the CRM or helpdesk.
- Use Helpful Dashboards: Manage increasing sales and provide timely support to teams. Monitor employee activities through the live feed. Initiate agent training on the dashboard. Gain valuable insights and get a comprehensive perspective of overall performance, ensuring a better client experience.
- Access an Intuitive Mobile App: Use the easy-to-install and intuitive dialer. Make, receive and manage calls hassle-free on the app. Access the application as a Chrome Extension.
Industry Expertise
The software is best suited for modern small and medium-sized businesses, especially those that have call centers.
Aircall Reviews
Average customer reviews & user sentiment summary for Aircall:
Key Features
- Power Dialer: Allow sales representatives to dial quickly and reduce manual entries into the CRM. Automatically identify numbers on a prospect’s website and instantly add them to the calling queue. Enable Salesforce or the CRM to send out data, providing context for calls.
- Interactive Voice Response: Categorize callers according to their requirements and route them automatically to the resource needed. Improve user experiences with an automated IVR menu. Choose from available waiting music or upload audio files. Customize call settings for ring groups.
- Call Routing: Direct calls to agents automatically and set a customized routing sequence. Stop other ringing lines once agents answer calls.
- Call Center Analytics: Monitor performance of individual employees and teams. Access call metrics directly from the dashboard to meet required KPIs. Get valuable insights regarding average call durations, missed calls and wait time.
- Computer Telephony Integration: View essential customer information and call context during live conversations. Manage everything in a centralized place to enable better team monitoring and improved productivity. Access everything in a straightforward interface.
- Click to Dial: Make calls to any number while using the app. Reduce time wasted on switching screens to dial phone numbers.
- Warm Transfer: Enable agents to quickly brief other colleagues before forwarding calls over to them. Ensure a smooth transition for customers. Provide context to team members, maintain continuity and allow the right agent to answer questions.
- Call Commenting and Assignment: Attach notes and comments to calls, making them accessible for the entire team. Assign follow-up tasks when any client doubts go unresolved.
- Call Recording: Automatically activate recording every time someone takes a call. Customize recording settings. Access and recheck conversation histories.
- Business Hours: Decide when numbers are open to receive calls. Customize calendar settings. Set business hours for all numbers, ensuring agents can receive calls from respondents.
- Ring Groups: Classify individuals based on location, skills or other aspects. Monitor overall group performance and analyze essential employee data.
- Call Queuing: Keep a caller on hold until an agent can respond. Use custom hold music or messages to improve the user experience. Callers can request a callback, ensuring a reduced call abandonment rate.
- Live Feed: Make informed decisions by obtaining a general perspective of team activities. Gain complete visibility into overall situations and get clarity about what needs improvement.
- Call Tags: Use custom labels to classify calls for improved organization. Automatically sync tags to integrated apps.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Poor customer service.
- Doesn’t support slow internet.
- Dashboard gets clunky.
- To-do notification needs improvement.
Suite Support
mail_outlineEmail: No information available.
phonePhone: Not specified.
schoolTraining: Access video tutorials, e-books and a knowledge base on the “Resources” tab.
local_offerTickets: Available on the website.