Key Features

• Access Controls/Permissions
• Action Item Tracking
• Activity/News Feed
• Agenda Management
• Agent Interface
• Alerts / Escalation
• Alerts/Notifications
• Archiving & Retention
• Attendee Management
• Audio / Video Conferencing
• Audio Calls
• Audio/Video Recording
• Auto Framing
• Auto-Dialer
• Automated Routing
• Automatic Call Distribution
• Automatic Transcription
• Blended Call Center
• Blogs
• Calendar Management
• Calendar Sync
• Call Center Management
• Call Conferencing
• Call Logging
• Call Monitoring
• Call Recording
• Call Routing
• Call Scheduling
• Call Screening
• Call Scripting
• Call Tagging
• Call Transfer
• Callback Scheduling
• Campaign Management
• Chat/Messaging
• Chatbot
• Collaboration Tools
• Communication Management
• Computer Telephony Integration
• Conferencing
• Contact Management
• CRM
• Custom Greetings/Messages
• Customer Segmentation
• Customizable Branding
• Dashboard
• Discussions / Forums
• Electronic Hand Raising
• Employee Database
• Employee Photos
• Event Triggered Actions
• Feedback Management
• File Sharing
• File Transfer
• HD Audio/Video
• Inbound Call Center
• Internal Meetings
• International Calling
• IVR / Voice Recognition
• Knowledge Management
• Lead Distribution
• Live Chat
• Manual Dialer
• Meeting Management
• Meeting Preparation Tools
• Meeting Room Booking
• Microsoft Outlook Integration
• Mobile Access
• Multi-Channel Communication
• Multi-Channel Data Collection
• Multi-User Collaboration
• Multiple Scripts
• Negative Feedback Management
• Newsletter Management
• NPS Survey Structure
• On-Demand Recording
• On-Demand Webcasting
• Online Voice Transmission
• Outbound Call Center
• Phone Key Input
• Polls/Voting
• Power Dialer
• Pre-recorded Messages
• Predictive Analytics
• Predictive Dialer
• Presentation Streaming
• Presentation Tools
• Preview Dialer
• Private Chat
• Progressive Dialer
• Quality Management
• Queue Management
• Real Time Notifications
• Real-Time Chat
• Recording
• Reporting & Statistics
• Reporting/Analytics
• Scheduled Recording
• Scheduling
• Screen Sharing
• Search/Filter
• Sentiment Analysis
• Single Sign On
• SIP Trunking
• SMS Messaging
• SSL Security
• Survey/Poll Management
• Surveys & Feedback
• Task Management
• Text Analysis
• Text to Speech
• Third Party Integrations
• Two Way Audio & Video
• Two-Way Audio & Video
• Unified Communications
• User Profiles
• Video Call Recording
• Video Conferencing
• Virtual Backgrounds
• Virtual Voicemail
• Voice Customization
• Voice Mail
• Voicemail Transcription
• Workforce Management