Grasshopper
by LogMeIn, Inc. | Founded 2003, Boston, MA
Categories:
- Business Phone Systems
- Auto Attendant Systems
- Business Phone Service Providers
- Call Tracking Software
- Cloud PBX
- Cloud Phone Systems
- Conference Call Services
- Conference Calling Software
- PBX Phone Systems
- Screen Sharing Software
- SIP Clients
- SIP Trunk Providers
- Small Business Phone Systems
- UCAAS Providers
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP Software
What is Grasshopper?
Industry Specialties: Serves all industries
Grasshopper is a cloud-based, virtual phone system for small businesses. In addition to custom greetings, on-hold music, call transfers, call forwarding and text messaging, it offers voicemail-to-email transcriptions and MP3 recordings. It’s available on all devices and facilitates auto-texting to clients, supporting sustained customer engagement. Delivers inbound faxes as PDF attachments into a team’s email inbox. Managers can view and analyze call history, usage and activity reports to maximize productivity. Teams can utilize local, toll-free and vanity numbers as well as unlimited local calling and business texting within the U.S. and Canada.
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Grasshopper Pricing
Based on our most recent analysis, Grasshopper pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $26
- Pricing Model
- Still gathering data
- Free Trial
- Request for Free
Training Resources
Grasshopper is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Grasshopper:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Grasshopper Benefits and Insights
Why use Grasshopper?
Key differentiators & advantages of Grasshopper
- Access 24/7 Support: Get round-the-clock help in the U.S., regardless of the software plan. Obtain support via phone, chat, Facebook, Twitter and email.
- Reduce Costs: Take advantage of features like extensions, custom greetings, call handling and more at low prices. Use existing devices instead of purchasing additional equipment.
- Improve Professional Image: See if the call is business-related to respond to it better. Use custom greetings to direct callers to the correct department or employee.
- Easy To Use: Employ the software without hassle or prior technical knowledge. Set it up quickly and operate the simplified dashboard.
- Mobility: Eliminate the need to purchase additional equipment and run the business from a mobile app even while traveling.
Industry Expertise
The software is best suited for solo entrepreneurs and small businesses as it’s affordable and flexible.
Grasshopper Reviews
Average customer reviews & user sentiment summary for Grasshopper:
789 reviews
Synopsis of User Ratings and Reviews
Based on an aggregate of Grasshopper reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Grasshopper is a cloud-based VoIP system that allows businesses to maintain a professional image, take multiple calls simultaneously and separate business and personal numbers. According to users who have tried this product, the customer service isn’t up to the mark and clients often struggle to find a solution. Users unanimously appreciate usability and the mobile app is another beneficial aspect. The voicemail feature is handy. Customers can distinguish between personal and work calls, making it easier for them. In short, newer and small businesses who want a platform focusing on calling should go in for this solution. It’s ideal for companies with in-house and remote teams.
Key Features
- Business Texts: Send and receive text messages on a business number, deliver updates to customers and confirm appointments. Quickly respond to missed calls. Follow up with clients by giving text access to team members. Use business MMS picture messages for visual communication.
- Call Forwarding: Redirect incoming calls to another number(s) or service. Create a customized system to transfer to different numbers during a particular time of day. Pitch to potential customers while they wait on call via pre-recorded messages.
- Voicemail Transcription: Convert voicemails to text and receive them by email. Access them on the fly using an Android or iPhone app. Maintain and store searchable records.
- VoIP Calling: Use the internet to make calls and attain flexibility by using not traditional lines and avoiding poor reception. Save data by switching to Wi-Fi for outbound calls and text messages.
- Simultaneous Call Handling: Forward customer calls to alternate numbers when a line is busy or the designated number doesn’t answer. Allow customers to hear a regular ringtone rather than a busy tone, ensuring no missed calls.
- Virtual Faxes: Receive faxes without the fax machine and let customers send documents to a business number. Simplify workflows by receiving calls, texts and faxes on the same number.
- Customized Phone Greetings: Assign customized greeting messages to play when customers call, giving a more professional look. Save on labor costs spent employing someone to answer phone calls. Advertise office hours through an auto-response.
- Call Management: Create customized schedules to receive calls, and prevent unwanted callers by blocking them. Customize extension schedules individually and enable forwarding numbers to ring simultaneously.
- Call Tracking Metrics: Access three different report types to get performance updates. Attain information regarding the average length of calls, missed calls, hang-ups and more. Seamlessly analyze customer profiles of inbound callers.
- Instant Responses: Send instant messages to customers when calls are missed, provide availability details and eliminate the risk of losing potential clients. Include customized text, pictures, hyperlinks and additional company information.
- Ruby Receptionist: Employ Ruby when it’s impossible to answer customer calls. Customize greeting messages and enable Ruby to use them while answering calls. Cater to more potential customers with live answering, boost business performance and save money on regular receptionists.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Can’t switch extensions automatically.
- Few aspects of the user interface are slightly outdated.
- Not very easy to customize.
- Can’t send the same messages to multiple people without creating a group text.
- Switching between different company numbers is a hassle.
Suite Support
mail_outlineEmail: grasshopper_support@google.com.
phonePhone: (833) 851-8340.
schoolTraining: Access content guides, videos, and slideshares on the vendor’s website.
local_offerTickets: No information is available on the website.
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