GoToMeeting
by LogMeIn, Inc. | Founded 2003, Boston, MA
Categories:
- Business Phone Systems
- Auto Attendant Systems
- Business Phone Service Providers
- Call Tracking Software
- Cloud PBX
- Cloud Phone Systems
- Conference Call Services
- Conference Calling Software
- PBX Phone Systems
- Screen Sharing Software
- SIP Clients
- SIP Trunk Providers
- Small Business Phone Systems
- UCAAS Providers
- Video Conferencing Platforms
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP Software
What is GoToMeeting?
Industry Specialties: Serves all industries
GoToMeeting is a chat, audio and video conferencing solution from LogMeIn. Integrating with Google and Microsoft calendars, it empowers business teams to create instant and scheduled meetings. In addition to live screen sharing with HD-quality video, it provides meeting recording, drawing options and presenter switching for collaboration. Available on all devices, it integrates with CRMs like Salesforce and Zoho. On Apple devices, Siri voice commands can be used to start or join a meeting, or hosts can use its Call Me service to call invitees on their phones to join. It enables switching between chat, conference call and video call seamlessly. Team members can send meeting invites to contacts via instant messaging.
Its Smart Meeting Assistant enables transcription. Businesses can glean meeting diagnostics from reports that provide downloadable attendee lists, features used, and details regarding latency and packet loss during calls. It offers toll-free numbers for more than 50 countries. The vendor offers a 14-day free trial.
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GoToMeeting Pricing
Based on our most recent analysis, GoToMeeting pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $14
- Pricing Model
- Still gathering data
- Free Trial
- Request for Free
Training Resources
GoToMeeting is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for GoToMeeting:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
GoToMeeting Benefits and Insights
Why use GoToMeeting?
Key differentiators & advantages of GoToMeeting
- Maximize ROI: Enhance employee performance with seamless business calling, online collaboration, instant call switching and meeting analytics. Save time and money on travel through instant audio and video conferencing with screen sharing and collaboration in real time.
- Engage with Customers: Make business calls through its desktop and web apps, and mobile devices, equipped with a dial-in conference line. Ensure no customer call is missed, with an auto-receptionist and subsequent call forwarding to an available team member. Engage clients better through seamless call switching between devices from chat to VoIP to video conferencing.
- Collaborate: Invite team members and clients for meetings with one-click invites from the online admin center. Connect with team members, distributed as well as onsite, through audio and video conference calls. Collaborate in video meetings through annotations and drawing tools on a real-time shared screen.
- Secure Business Data: Ensures robust security through end-to-end AES encryption and cryptography of call data, meeting notes, recordings and transcriptions.
Industry Expertise
Provides business calling and video conferencing to multiple clients in diverse industries around the world. These include education, software, publishing, insurance, and healthcare and wellness.
GoToMeeting Reviews
Average customer reviews & user sentiment summary for GoToMeeting:
30657 reviews
Synopsis of User Ratings and Reviews
Based on an aggregate of GoToMeeting reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
GoToMeeting is a chat and video conferencing tool with screen sharing, recording and collaboration options. About 78% of the users who review its features say it enables team collaboration via screen-sharing and chat options. Almost 76% of the users who review its user-friendliness say it’s intuitive and easy-to-use, though a few feel its interface is clunky and needs to be updated.
On the flip side, around 79% of the users who mention pricing say the software’s subscription plans can be costly for smaller organizations. Quite a few users say a meeting limit of 3 users and 40 minutes provided with the basic version is too restrictive. Around 75% of the users who mention the software’s performance say it’s resource-intensive.
To sum up, GoToMeeting enables enterprise teams to connect and work together virtually. But, its free version is pretty lightweight, and organizations should check out the subscription plans before deciding if it’s a good fit.
Key Features
- Host Meetings: Create, host and schedule meetups in personal meeting rooms through integration with Google and Microsoft calendars. Add and remove participants and manage attendee access, including live screen sharing with presenter switching through a Control Panel.
- HD Video Conferencing: Host high-definition online video meetings with automatic bandwidth optimization. Highlight presentation elements while screen-sharing through tools that include a laser pointer, a highlighter and a spotlight.
- Mobile Apps: Engage with customers through audio and video conference calls on any device when out of the office, thanks to its Android and iOS mobile apps.
- Integrations: Integrates with Chrome, Zapier, Zoho, Salesforce, Hubspot and many more platforms, as well as other conference room systems. Works seamlessly with Microsoft Teams to help businesses host large team and client meetings online, with up to 250 attendees.
- Identity Management: Manage employee access and authentication while IT retains total access control through its integration with LastPass. Enables single sign-on, password management and multi-factor authentication in one, dedicated solution.
- Meeting Recording: Record meetings and share recording links within and outside the organization. Its Smart Meeting Assistant provides speech-to-text meeting transcription with easy text search. The host receives the transcription via email and can download and review it before sharing it with others.
- Conference Room Hardware: Connect remote and in-room attendees for a seamless user experience through GoToRoom, its hardware plus software bundle.
- Meeting Analytics: Build attendee, engagement and Q&A reports, and more, to get meeting metrics for participation insights. Get personalized statistics for participant attentiveness, webcam usage and talk time for product analytics.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Meeting transcription is only available for English audio.
- Doesn’t provide breakout rooms in meetings.
- Meeting recordings are deleted from the vendor’s cloud after one year.
Suite Support
Before contacting support, browse through the FAQs, knowledge base and community posts for self-help troubleshooting of issues and resolution to queries.
mail_outlineEmail: Not available.
phonePhone: Get the support contact number by filling in the Call Support form on the vendor’s online support portal.
schoolTraining: Register for live, recorded or self-paced training from the vendor’s training portal, Embark.
local_offerTickets: Submit a ticket by signing in to a LogMeIn account.
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