![Webex Webex Software Tool](https://cdn.selecthub.com/products/b7bb35b9c6ca2aee2df08cf09d7016c2-93361b1074fdf28d9abb397213e34efd/resources/normal/logo.png?1693316209)
Webex
by Cisco Systems, Inc. | Founded 1995, Milpitas, CA
Categories:
- Business Phone Systems
- Auto Attendant Systems
- Business Phone Service Providers
- Call Tracking Software
- Cloud PBX
- Cloud Phone Systems
- Conference Call Services
- Conference Calling Software
- PBX Phone Systems
- Screen Sharing Software
- SIP Clients
- SIP Trunk Providers
- Small Business Phone Systems
- UCAAS Providers
- Video Conferencing Platforms
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP Software
What is Webex?
Industry Specialties: Serves all industries
Cisco Webex is a unified communication and collaboration solution that keeps teams connected through calling, messaging and video conferencing. Available as a native app on desktops and mobile, it supports multiple extensions, direct inward dialing (DID) numbers and directory-based calling. It provides shared lines, hunt groups, call forwarding, call pickup, call transfer, intelligent call routing and auto-attendant to ensure that customer-facing teams do not miss a single important call.
It enables calling numbers outside the Webex ecosystem through integration with Webex Calling and Cisco Jabber. Its cloud-based control hub provides account, phone number, device and access management. Businesses can glean insights into call metrics and team performance through reporting and analytics.
PRICE
$
$
$
$
$
COMPANY SIZE
DEPLOYMENT
PLATFORM
Try Before You Buy.
Request a Free Demo Today!
Request Demo
It's completely free!
Product Screenshots and Videos
Webex Pricing
Based on our most recent analysis, Webex pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- Still gathering data
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
Webex Reviews
Average customer reviews & user sentiment summary for Webex:
Key Features
- Meet: Seamless communication via chat, call and video conferencing creates an easy-to-use platform for any kind of communication.
- Video Conferencing: HD video and audio allow users to host or join meetings from anywhere in the world, saving users time and money.
- Collaboration: Screen share with members of the meeting and utilize the white board to collaborate on the same document in real-time.
- Recordings: Record meetings, save them in the cloud and get transcripts automatically.
- Calendar Integrations: Integrate with Google or Microsoft Office calendars to host, schedule or join meetings.
- Controls: Hosts can create breakout rooms, change backgrounds and more.
- Personalization: New innovations create a fun way to personalize meetings with in-meeting, non-verbal emoji reactions. Personalize workspaces with colors, images and co-branding.
- Customer Experience (CX) Journey: Utilize data visualization tools to track any and all customer interactions. The data collected pinpoints which actions the business should take to boost CX. Create goals that are highlighted for each step of the CX, which assist in targeting which aspects impact business the most.
- Smart Status: Automatically sets availability status when in a meeting, screen sharing or out of office. Activate “do not disturb” mode when focus is needed for specific tasks.
- Cloud Calling: Replace bulky phone software by creating a direct business phone number that can be used on any device for employees and customers to contact while keeping personal numbers confidential. Never miss a call with automated phone systems that direct callers to the correct extension. Connect to voicemail messages via mobile apps, move a phone call on one device into a meeting on another and record important voicemail messages left on the business number line.E
- Message: Never miss important messages through its advanced messaging module; customize notifications, flag messages and more. Personalize one-on-one or group messages with gifs, emojis and more. Delete chats, add members and see read receipts. Easily and securely share files and an interactive two-way drawing board within the chat.
- Support: Provide real-time, remote support at any time, anywhere for customers or employees, ensuring technical issues are resolved as quickly as possible. Support up to five customers at a time without the stress of firewalls and system reboots.
- Built-In Security: Cisco Webex Security provides end-to-end encryption which means files are protected from the second they are sent till the moment they are received. Strict privacy policies ensure data is not shared, bought or sold to any third parties. A global Product Security Incident Response Team (PSIRT) is on surveillance around the clock for potential security vulnerabilities.
- Contact Center: Assist customers using sophisticated routing systems that allows calls to be directed to skilled agents. Dashboards help track productivity by analyzing customer and agent interactions in relation to business results. Omnichannel communications deliver more holistic information to enable bet. Create automated emails that AI chatbots can send 24/7.
Suite Support
The vendor provides technical support via phone, chat, community forums and more. The Cisco Webex Help Center serves as the vendor’s main hub for support resources.
mail_outlineEmail: Not specified. Chat is available through the vendor’s support page.
phonePhone: For paid subscribers only.
schoolTraining: The vendor provides an Essentials e-learning platform to increase user adoption, with step-by-step training resources available by role and industry. Free webinars, video tutorials and documentation are also available to all on the vendor’s website. The vendor also provides a user community forum for opening discussions with experts and searching for self-serve troubleshooting solutions.
local_offerTickets: Create a ticket by clicking on the “Open a Case” button on the vendor’s support page.