Key Features

• Meet: Seamless communication via chat, call and video conferencing creates an easy-to-use platform for any kind of communication. 
  • Video Conferencing: HD video and audio allow users to host or join meetings from anywhere in the world, saving users time and money. 
  • Collaboration: Screen share with members of the meeting and utilize the white board to collaborate on the same document in real-time. 
  • Recordings: Record meetings, save them in the cloud and get transcripts automatically. 
  • Calendar Integrations: Integrate with Google or Microsoft Office calendars to host, schedule or join meetings. 
  • Controls: Hosts can create breakout rooms, change backgrounds and more. 
• Personalization: New innovations create a fun way to personalize meetings with in-meeting, non-verbal emoji reactions. Personalize workspaces with colors, images and co-branding. 
• Customer Experience (CX) Journey: Utilize data visualization tools to track any and all customer interactions. The data collected pinpoints which actions the business should take to boost CX. Create goals that are highlighted for each step of the CX, which assist in targeting which aspects impact business the most. 
• Smart Status: Automatically sets availability status when in a meeting, screen sharing or out of office. Activate “do not disturb” mode when focus is needed for specific tasks. 
• Cloud Calling: Replace bulky phone software by creating a direct business phone number that can be used on any device for employees and customers to contact while keeping personal numbers confidential. Never miss a call with automated phone systems that direct callers to the correct extension. Connect to voicemail messages via mobile apps, move a phone call on one device into a meeting on another and record important voicemail messages left on the business number line.E 
• Message: Never miss important messages through its advanced messaging module; customize notifications, flag messages and more. Personalize one-on-one or group messages with gifs, emojis and more. Delete chats, add members and see read receipts. Easily and securely share files and an interactive two-way drawing board within the chat. 
• Support: Provide real-time, remote support at any time, anywhere for customers or employees, ensuring technical issues are resolved as quickly as possible. Support up to five customers at a time without the stress of firewalls and system reboots. 
• Built-In Security: Cisco Webex Security provides end-to-end encryption which means files are protected from the second they are sent till the moment they are received. Strict privacy policies ensure data is not shared, bought or sold to any third parties. A global Product Security Incident Response Team (PSIRT) is on surveillance around the clock for potential security vulnerabilities. 
• Contact Center: Assist customers using sophisticated routing systems that allows calls to be directed to skilled agents. Dashboards help track productivity by analyzing customer and agent interactions in relation to business results. Omnichannel communications deliver more holistic information to enable bet. Create automated emails that AI chatbots can send 24/7. 

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