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Zoom
by Zoom Video Communications | Founded 2011, San Jose, CA
Categories:
- Business Phone Systems
- Auto Attendant Systems
- Business Phone Service Providers
- Call Tracking Software
- Cloud PBX
- Cloud Phone Systems
- Conference Call Services
- Conference Calling Software
- PBX Phone Systems
- Screen Sharing Software
- SIP Clients
- SIP Trunk Providers
- Small Business Phone Systems
- UCAAS Providers
- Video Conferencing Platforms
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP Software
What is Zoom?
Industry Specialties: Serves all industries
Zoom is an online conferencing solution that provides HD-quality voice calls, video meetings and webinars. Available as a native app on Windows, iOS and Android devices, it enables intelligent call routing, auto-attendant, voicemail, call recording and call transcription. Call agents can elevate phone calls to a video conference call without needing to hang up, and engage customers through direct chat from within the call. Integrating with Salesforce, Microsoft Office and GSuite, it supports hardware from leading manufacturers to provide a traditional deskphone experience.
Organizations can choose to retain their existing phone service providers with easy number portability. It provides coverage across more than 40 countries through local number availability. Its advanced plans offer an intuitive admin portal to provision and manage accounts, track meetings and attendees and receive usage insights from a centralized hub.
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Product Screenshots and Videos
Zoom Pricing
Based on our most recent analysis, Zoom pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- $18
- Pricing Model
- Still gathering data
- Free Trial
- Request for Free
Training Resources
Zoom is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Zoom:
- Phone
- Chat
- FAQ
- Forum
- Knowledge Base
- 24/7 Live Support
Zoom Benefits and Insights
Why use Zoom?
Key differentiators & advantages of Zoom
- Build the Brand: Maximize ROI by building lasting customer relationships. Promote the brand through webinars and video conferences with thousands of attendees and design outreach strategies based on meeting data.
- Provide Customer Support: Attend customer queries and resolve issues by connecting to customers virtually, irrespective of the time zone. Never miss a customer call by configuring call forwarding. Monitor call quality via call recordings and transcriptions and share them with the team for training.
- Stay Connected: Never miss a business meeting while out of the office. Create and join meetings from anywhere on any device, including Android and iOS mobile phones.
- Establish Global Presence: Make the brand’s visible presence through localization. Port existing phone numbers to a local service provider, or get local phone numbers for seamless customer outreach and accessibility.
- Collaborate: Work in tandem with other team members through screen sharing and whiteboarding. Share and discuss insights via shared comments and annotations. Chat with co-workers in-meeting or create and join breakout rooms for focused discussions.
- Connect Within Business Apps: Build applications to get customer and team metrics within the host application. Manage user accounts and view meeting usage metrics by connecting to dashboards.
Industry Expertise
Zoom connects multiple clients in diverse industries across the world. These include education providers, banks, government agencies, telecom, cloud communications, customer support, non-governmental organizations, computer software, religious institutions and more.
Zoom Reviews
Average customer reviews & user sentiment summary for Zoom:
Synopsis of User Ratings and Reviews
Based on an aggregate of Zoom reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Zoom is a popular web conferencing tool for online learning, training and collaboration at educational institutions, enterprises and government agencies. About 79% of the users who review the platform say it’s user-friendly, and novices can use it with minimal effort. Around 66% of the users who mention functionality appreciate the in-meeting audio and video quality.
Team members can interact via whiteboarding, screen-sharing, annotation and commenting, though some users feel the chat interface can be improved. Local recording is available with both the free and paid versions, though quite a few users say recordings are storage-intensive, and the vendor doesn’t offer compression.
On the flip side, around 73% of the users who mention pricing say it can be cost-prohibitive for smaller organizations, especially since webinars are available only for Pro and above accounts. Though the vendor offers unlimited meetings, approximately 36.6% of these users feel the 40-minute meeting time limit with the free version is restrictive. Of the users who review its performance, 57% say it lags on low bandwidth, with poor audio and video quality.
Around 67% of the users who mention security say the vendor should provide additional safeguards to ensure secure meetings.
To summarize, Zoom is a popular software for enterprises and education providers to connect remotely distributed teams, co-workers and clients. Though only paid subscriptions provide the high-end features, its free version can adequately support smaller organizations, with a user limit of 100 persons.
Key Features
- Business Calling: Make and attend 1:1 and conference phone calls, participate in video meetings and send chat messages. Switch from phone calls to video meetings with one click — no need for a separate conference bridge.
- Call Management: Ensure every call is answered with auto-attendants and skills-based intelligent call routing. Listen to recorded phone calls or view text transcriptions through a PC, desk phone or mobile device.
- Administration Portal: Provision and manage users, and view call quality and usage reports from its central admin portal.
- Global Availability: Provides local telephone service across more than 40 countries. Seamlessly port current business numbers and use existing cell phone service providers in any country.
- Video Conferencing: Schedule and attend webinars and 1:1 or group meetings, internally or with clients, with Google, iCal and Microsoft calendar syncing. Join meetings across other conferencing room providers with compatible hardware that includes speakers, headphones, cameras, microphones and monitors.
- Collaboration: Start and/or schedule a meeting with a personal meeting ID that stays the same always. Co-annotate on shared screens and whiteboards, share files in-meeting, message others, and create and join breakout rooms for focused collaboration.
- Meeting Recordings: Record and store meetings locally, and share these recordings with others through Google Drive, Dropbox and other file storage services. Allow or restrict access to recordings by participants through in-meeting admin controls. Direct recordings to the cloud are available with paid plans.
- Permissions: Set up role-based and in-meeting permissions, such as enable/disable screen sharing by participants, using chat and mute/unmute settings.
- Dashboards: Monitor data on overall usage for meetings, Zoom Rooms, webinars, instant messaging and Zoom Phone, all from a single, unified interface.
- Meetings: Get a bird’s-eye view of meeting metrics, such as top locations of participants, year-to-date trends and devices used, in the form of bar charts, pie charts, line graphs and more. View information for meetings and Zoom Rooms, live and past, to a high level of granularity.
- Zoom Phones: Get metrics on Mean Opinion Score (MOS) scores and view call logs, voice codecs, ISP and network details, all on one screen. Monitor call health with hardware and OS versions listed for each call in a tabular format.
- Reporting: Get reports on registrations, attendees, Q&A, performance and participation details for meetings and webinars. Administrators can view more detailed usage and user activity reports.
- Integrations: Ensure seamless workflows from within proprietary applications through its integrations with Microsoft Office 365, Google Suite, Salesforce and Slack.
- Mobile App: Join meetings from anywhere with its native mobile app for Android and iOS, with a live screen sharing option. Attend conference calls and video meetings while on the move through its Safe Driving Mode, compatible with Apple CarPlay.
- APIs: Host new meetings, add and remove users, view dashboards and reports on usage through its wide range of REST-based APIs. Seamlessly handles large API response payloads through pagination. Test API endpoints with testing tool widgets from within the API Reference Docs.
- App Marketplace: Build chatbots and apps to connect to dashboards for meeting metrics, conduct webinars and manage connected user accounts from within proprietary applications.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Doesn’t allow meetings of more than 40 minutes duration with the free version.
- Doesn’t provide comment control.
- Doesn’t offer compression for recording files.
Suite Support
Before reaching out to support, go through the knowledge base, FAQs, video tutorials, user guides, blogs, webinars and online community forums available for free on the vendor’s website, or connect to the vendor’s chatbot to receive virtual assistance in any language.
Licensed members get access to frontline chat, ticket and phone support. Sign up for the Premier support plan for direct access to product support specialists and priority response times. Subscribe to the Premier+ plan to get access to a dedicated technical account manager, automated escalation and the vendor’s standard support SLA.
mail_outlineEmail: info@zoom.us.
phonePhone: 1-888-799-9666, only in English.
schoolTraining: Sign up for free, live, and interactive training webinars from the Resources tab on the vendor’s website.
local_offerTickets: Submit a support request through the online Help Center. Ticket support is available in any language but only offered to paid account users.