TeamViewer Benefits and Insights

Why use TeamViewer?

Key differentiators & advantages of TeamViewer

Save Time: Quickly and easily share documents from one device to another via drag and drop.
Avoid Technical Hassles: Set up without any configuration and provide remote access to unlimited computers through an easy-to-use interface.
Improve Remote Accessibility: Remotely access computers and mobile devices, connect workstations in multiple locations and share screens. Enable Wake-on-LAN, remote printing and chatting. Enhance communication with video, calling and chat.
Boost Connectivity and Security: Connect with customers regardless of location. Integrate with tools including Google Drive, Box and Dropbox for secure file transfer.

Industry Expertise

The software is best for businesses and IT specialists seeking simplified, quick access to various remote devices.

TeamViewer Reviews

Average customer reviews & user sentiment summary for TeamViewer:

10618 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of TeamViewer reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Remote Access: It’s possible to easily connect and access remote computers, according to 100% of users mentioning this capability.
Simple Installation: According to 88% of users who reviewed this feature, the installation process is easy and the portable link is helpful.
Free for Personal Use: 100% of reviews on this aspect state that the software doesn’t cost anything for personal use.

Cons

Excessive Pop-Ups: Frequent pop-ups are annoying, according to 100% of users who mentioned this problem.
High Internet Bandwidth Demand: According to 100% of users who reviewed this functionality, the solution doesn’t work to its full potential if internet connectivity is slow.

Researcher's Summary:

TeamViewer is a versatile solution that allows users to remotely access mobile phones, laptops, computers and other devices. Easy file-transfer and screen-sharing are among its numerous features. According to users, the best part of the solution is the freedom to work on the go and provide support remotely. Users unanimously appreciate the fact that it's free for personal use and easy to install.

Too many pop-ups and the need for constant, fast network connectivity are its main disadvantages. When it comes to the software's interface, users stand divided. Some find it user-friendly, while others think it’s complex and confusing. In short, it can be a good option for businesses scouting for an easy-to-use solution that enables remote access and collaboration.

Key Features

Secure Remote Access: Use AES 256-bit end-to-end encryption to prevent compromised remote access and protect files without the hassle of a VPN.
Mobile App: View desktops from mobile devices via the mobile app for iOS and Android. Automatically resize to fit phone screens.
IT Support: Allow employees and customers to troubleshoot glitches and system crashes with their own equipment. Connect to any desktop and walk customers through device issues click by click. Avoid worrying about VPN connections, firewalls, port configurations or any pre-installed IT-administered software.
Web Monitoring: Optimize uptime to maximize website availability. Receive alerts and updates when response time on the website exceeds a set threshold, ensuring minimal impact to traffic. Spot potential IT issues by using dates to pinpoint which site elements create the highest loading times.
Connections: Link business applications such as Salesforce, Zoho and Microsoft Teams to create one integrated platform.
Augmented Reality: Get virtual step-by-step instructions on resolving system issues and maintaining devices. Use the ROSS (Remote On-site Service System) with xAssist and integrate smart glasses so support experts view problems in real time and act quickly and precisely.

Limitations

At the time of this review, these are the limitations according to user feedback:

Inflexible cancellation policy.
Difficulty sharing big files.
Slow authentication.
Annotation/whiteboard features need improvement.
No self-hosted option.
Restrictive time limit in free version.

Suite Support

For online support and tickets, a licensed account is required to gain access.

Email: No information is given.

Phone: (800) 638-0253.

Training: Access the support forum, service center and security handbook.

Tickets: Available on the website.

TeamViewer