Key Features

• Sales Force Automation: Automates the sales process using mobile access, artificial intelligence, integration to email applications, sales-focused digital assistants, drill-down dashboards and elastic search. Provides contextual insights, recommendations and predictive outcomes, and enables management of leads, accounts, contacts, opportunities, assets, activities and assessments. 
• B2B Service Center: Streamlines interactions and facilitates collaboration between multiple teams with a 360-degree customer view provides 
• Milestones, entitlements and SLA tracking for managing critical dates and contractual obligations.
• Integrated sales and service capabilities on a single platform.
• A combination of sales automation, service request management, knowledge management and digital customer service.
• Sales Planning and Performance Management: Hosts advanced incentive compensation, compensation dashboards, territory, and quota management tools with what-if capabilities. Sales reps can access automated sales methodologies using connected data powered by AI. 
• Partner Portal: Available out-of-the-box, it streamlines partner activities from recruitment to lead management to MDF disbursement. Offers automated lead distribution, sales training materials, qualification and conversion tools, consolidated KPI views and assessment questionnaires, and an integrated configure, price, quote (CPQ) solution. 
• Oracle CPQ: Supports sales representatives with tools for subscription orders, multiple price books, discretionary discounting, deal management intelligence, and dynamic workflows. Also includes quote management features like a document designer, contract management and electronic signatures. Integrates with CRM and ERP systems, web services, and B2B commerce platforms. 
• Subscription Lifecycle Management: Integrates front- and back-office processes on one platform. Provides consumption-based billing, fixed and recurring orders, revenue recognition and a 360-degree view of customer subscriptions. Offers tracking for KPIs, monthly recurring revenue, total contract value, average revenue per user, churn rate and customer lifetime value. 
• B2B Commerce: This omnichannel feature extends self-service and digital experiences with the flexibility to customize to meet the needs of an organization. Features include guided search, merchandising, personalization, promotions, native A/B testing, a single admin interface for managing multiple stores, integrated commerce and CPQ, and more. 

Limitations

•  Doesn’t support navigating to the sales object's details page. 
•  Doesn’t support display of subtab on a custom object mobile page. 
•  Doesn’t allow updating the unit of measurement for saved products. 

Suite Support

mail_outlineEmail: Available by logging in to an account.
phonePhone: 1 (800) 223-1711.
schoolTraining: Oracle offers training resources such as webinars, online training, articles, cloud product training and more through their knowledge portal. The developer and support community can also be accessed through the website.
local_offerTickets: Not available.