RingCentral
by RingCentral | Founded 1999, Belmont, CA
Categories:
- Business Phone Systems
- Auto Attendant Systems
- Business Phone Service Providers
- Call Tracking Software
- Cloud PBX
- Cloud Phone Systems
- Conference Call Services
- Conference Calling Software
- PBX Phone Systems
- Screen Sharing Software
- SIP Clients
- SIP Trunk Providers
- Small Business Phone Systems
- UCAAS Providers
- Video Conferencing Platforms
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP Software
What is RingCentral?
Industry Specialties: Serves all industries
RingCentral is a unified communications-as-a-software (UCaaS) solution for businesses of all sizes. Its open architecture enables easy embeddability for uninterrupted communication. Employees can stay connected to internal teams and clients through mobile apps and switch over to other connected devices mid-call. Phone number portability is available for seamless migration from existing service providers.
Companies can host HD-quality video conferences with up to 3000 participants; record-playback facility enables creating on-demand events for greater outreach. Besides sending and receiving faxes, employees can collaborate by sharing images, text messages, videos and documents. It integrates with ZenDesk, Microsoft Dynamics and Oracle Sales Cloud.
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RingCentral Pricing
Based on our most recent analysis, RingCentral pricing and cost details are described here:
- Price
- $$$$$
- Starting From
- Still gathering data
- Pricing Model
- Still gathering data
- Free Trial
- Still gathering data
RingCentral Benefits and Insights
Why use RingCentral?
Key differentiators & advantages of RingCentral
- Boost Business: Gain analytics insights by monitoring calls for quality and analyzing historical call reports. Monitor trends on every channel and track agent performance and call metrics. Get meaningful analytics by integrating with BI tools like Power BI and ClicData.
- Collaborate With Clients: Connect with internal teams and clients through conference calls with high-quality audio and video. Record calls and meetings, access voicemails and send business texts from any connected device.
- Capture Leads: Manage sales campaigns by guiding call agents through personalized scripts for specific lead types. Reach leads faster with automated dialers, intelligent call routing and call blending.
- Get the Complete Picture: Get a bird’s eye view of individual customers’ purchase history, past interactions, ticket status and more. Personalize customer service by integrating with popular CRMs like Salesforce, ClicData, Freshdesk and Zoho Flow.
- Connect Flexibly: Make and receive calls while out of the office with apps for iOS and Android mobile devices. Start a call in Microsoft Teams that now includes mobile phone support.
- Get Phone Accessories: Choose from a range of state-of-the-art desk and cordless phones, conference call devices, analog adapters and VoIP headsets.
- Community Projects: Solve common system issues by customizing free, community-contributed projects on GitHub.
Industry Expertise
The vendor provides communication solutions to multiple clients in diverse industries around the world. Some of these are healthcare, retail, education, financial services, government services and non-profit organizations.
RingCentral Reviews
Average customer reviews & user sentiment summary for RingCentral:
1450 reviews
Synopsis of User Ratings and Reviews
Based on an aggregate of RingCentral reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app.
The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach.
On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth.
To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations.
Key Features
- API-based Architecture: Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support.
- Software Development Kits (SDKs): Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC.
- Security: Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling.
- Address Book: Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds.
- Events and Notifications: Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status.
RingCentral Office
Provides telephony and conference call services to enterprises. Attend calls with one-touch from any phone or internet-connected computer through its desktop app.
- Cloud PBX System: Ensure no call is missed with auto-receptionist and on-hold music. Connect customers to the right agent with its dial-by-name directory and hot desking.
- Call Management: Set up call forwarding and automatic recording, and configure call answering rules. Switch seamlessly between devices and view logs of all inbound and outbound calls and faxes. Get emails and message notifications for missed calls, voice and faxes.
Contact Center
Engage with customers on social media channels to provide support and promote products. Guide agents in-call through whispers, silent call monitoring and barge-in functionality.
- Engage Digital: Connect to customers on Facebook, Twitter, Whatsapp and other social media sites and manage all interactions from a single, central hub. Handle a greater inbound call volume by automating conversations through chatbots.
- Team Messaging: Connect to internal teams through direct chat or start a video call with one click from any thread. Connect customers with the right resources, collaborate with back-end experts and share files with others in chat threads.
- Pulse: Track key contact center metrics in real time with intelligent bots and automatically send alerts to supervisors when KPIs exceed pre-defined limits. Track trends through an intuitive dashboard before they become issues.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Doesn’t allow more than 500 participants on video calls; can be restrictive for large organizations.
- Doesn’t allow mobile device participants to take over the screen in-meeting, if needed.
- Doesn’t provide end-to-end encryption for video feeds.
- Doesn’t provide unlimited audio conferences with the basic Essentials plan.
- Doesn’t retain meeting recordings for more than one year.
Suite Support
Before reaching out to support, go through the FAQs, community forums, webinars, guides, videos, training catalogs and courses on the vendor’s website.
mail_outlineEmail: Not available.
phonePhone: (888) 671-2317. Live phone support is available 24/7. For individual accounts, it’s available Monday–Friday (excluding holidays), 5:00 a.m. – 6:00 p.m. PST. Or, chat with an online customer support representative on the vendor’s portal.
schoolTraining: Sign up for free training — live and self-paced — for RingCentral Office, Contact Center and its customer outreach channel Engage, on the vendor’s website.
local_offerTickets: Submit a ticket by logging in to a RingCentral user account.
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