Best Video Conferencing Software
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PRODUCTS
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BUYER'S GUIDE
Buyer's Guide
By Ashita Ahuja, Technical Writer at SelectHub
Good communication is paramount to the success and growth of any organization. But, at times, it's challenging to achieve it. Video conferencing technology helps overcome roadblocks related to internal and external communication in businesses while maximizing efficiency, collaboration and productivity.
Video conferencing platforms make it possible to hold face-to-face virtual meetings between participants located anywhere across the globe for little or no cost. Modern day companies use them for meetings, presentations, webinars, training sessions, workshops, events and more.
Are you looking for a way to streamline and expand your company's communications? Video conferencing platforms might be right for you. In this buyer’s guide, we’ll go over what a video conferencing platform is, how it could help your business and how to pick the best solution.
Executive Summary
- Video conferencing platforms are an effective communications tool that can supplement your business phone system.
- Key features include screen sharing, chat, remote control, HD video and more.
- Some industry trends include artificial intelligence, 5G and cloud-based communication.
- Be sure to ask potential vendors any questions you have about the software before committing to a purchase.
- What Are Video Conferencing Platforms?
- Deployment Methods
- Primary Benefits
- Implementation Goals
- Basic Features & Functionality
- Advanced Features & Functionality
- Current & Upcoming Trends
- Software Comparison Strategy
- Cost & Pricing Considerations
- The Most Popular Video Conferencing Platforms
- Questions To Ask Yourself
- Questions To Ask Vendors
- Next Steps
- Product Comparisons
What Are Video Conferencing Platforms?
Video conferencing platforms are programs that allow users in different locations to communicate face-to-face over the internet. These communication tools allow you to make informed decisions on the go, increase productivity, be prepared for meetings within a few minutes and enhance collaboration with colleagues or clients spread across the globe.
The face-to-face element in video conferencing provides a more natural experience than emails and audio calls, helping staff in remote and hybrid workplaces feel more connected. The best part about video conferencing platforms is that most of them work with all your devices, including your personal computer, mobile phone and tablet.
While setting up the software for your organization, the components depend on the office setup. However, you won’t need a dedicated space to carry out meetings or presentations as video conferencing does not require additional equipment other than a webcam and a microphone. Look out for some crucial aspects such as reliability, security, affordability and video and audio quality while selecting appropriate software.
Deployment Methods
When you compare on-premise solutions with cloud-based solutions, the latter scores better. If you choose an on-premise deployment method for your video conferencing software, you may have more direct control over the platform and more data security, but you can’t avoid expenses related to hardware, workforce and annual maintenance fees.
Opposite to cloud-based solutions, on-premise solutions require more work from IT departments, and you may also need some dedicated resources to manage it. With cloud-based deployment, services are managed by experts in the field. Cloud-based video conferencing keeps up with evolving features and functionalities at a better pace.
In a nutshell, a cloud-based option provides better flexibility and security. It also eliminates hassles related to constantly updating the systems. This way, you can save on time and money and channel them better.
Primary Benefits
Let’s have a look at how the software is advantageous for your company.
- Auto Attendant Systems
- Auto Dialer
- Automatic Call Distribution
- Business Phone Service Providers
- Business Phone
- Call Center Scripting
- Call Center
- Call Monitoring
- Call Recording
- Call Tracking
- Cloud PBX
- Cloud Phone Systems
- Computer Telephony Integration
- Conference Call Services
- Conference Calling
- IVR Systems
- PBX Phone
- Predictive Dialer
- Screen Sharing
- SIP Clients
- SIP Trunk Providers
- Small Business Phone
- UCAAS Providers
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP
Better Engagement
When we interact with clients via audio calls, the level of engagement generally drops due to the lack of eye contact and face-to-face interaction. Video conferencing helps strengthen the relationships between colleagues while also improving efficiency and attention as they’re more involved in the conversation.
Less Overhead
Many companies are leaning towards the hybrid work model — not only because it’s preferred among staff, but also because it cuts down on the costs of running an office. Video conferencing platforms make it possible to hold meetings with clients all over the globe from anywhere, cutting down costs associated with travel, like flights and accommodations.
In general, office setups are pretty expensive and not feasible for startups and small-sized organizations. Video conferencing software eliminates some of the need for physical office space, and helps your core staff save time and money on their commutes.
Collaboration
Sometimes it’s easier and quicker to communicate face-to-face when employees need urgent help or clarifications about work-related matters. Using the screen share option also makes it easier for employees to communicate amongst themselves and with clients or stakeholders.
Implementation Goals
Goal 1 More Flexibility | Video conferencing software ensures better employee satisfaction by offering flexibility, leading to easier collaboration, more workplace connections and higher retention rates. Teams can work from any location and stay in touch remotely. |
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Goal 2 Better Real-time Coordination | At times, business deals, issues or other vital matters require a lot of discussions and speculation. This means a lot of back and forth. Video conferencing platforms eliminate time wasted on long email chains and make it easier for colleagues to coordinate. Employees can contact each other on a face-to-face basis any time. |
Goal 3 Expand Recruiting Options | Usually, companies tend to recruit employees in the same city or area where the office is based. Through video conferencing, employers can efficiently recruit from anywhere globally, providing better chances of finding the best-suited person for a particular job. |
Goal 4 Improve Company Culture | Ensure employees remain positive and help them feel more connected to one another. Facilitate meaningful relationships between colleagues regardless of location. Allow teams to remain on the same page and improve diversity in the organization. |
Basic Features & Functionality
Screen Sharing | Share screens with other users during a call. Display demonstrations, videos, graphs, images or documents to participants in meetings. Team members can collectively brainstorm and contribute to the discussion. It's also useful for solving IT-related issues and giving online tutorials. Most software offers this service to users for free, allowing up to a certain number of participants. |
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Chat | Support multiple conversations between participants during a meeting without interrupting the speaker. Members can ask questions, comment and share links or other media using the group chat functionality. Private chat enables participants to send messages without involving the entire group and disrupting the flow of the discussion. |
Meeting Recordings | Record meetings, webinars or presentations especially for further reference and to eliminate the hassle involved in duplicating efforts. Ensures that no one ends up missing crucial information given during the meeting. |
Remote Control | Give participants direct control over one another’s devices so they can edit and modify shared documents as required. |
HD Video | Allow participants to see one another clearly and get a better look at documents or files in case of screen sharing. |
Device Switching | Switch between devices effortlessly. For instance, you can start a video conference on your mobile phone and then switch easily to your laptop, without any breaks. |
File Sharing | Send files to participants during meetings without the need for third-party applications. |
Advanced Features & Functionality
Analytics | Use analytics, like which parts of presentations engage users most, or how many participants attend, to improve your meetings. |
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Meeting Notes | Capture action items and important points in real time to keep all employees on the same page. Some systems automatically send these notes to all the participants after the meeting. |
Dynamic Presentation Features | Upload any file type, like MP4 videos, PDFs, PPTs and more. By adding rich media, you can keep your audience's attention intact and improve the quality of your presentations. |
Current & Upcoming Trends
The pandemic intensified the adoption of video conferencing platforms. Fast forward to 2023, and the need for these systems still exists.
In this section, we'll break down a few trends in video conferencing to show you how the technology is advancing so you can stay on the cutting edge.
Cloud-based Communication
With an increased number of organizations opting for a cloud-based solution, it looks like it’s here to stay. This is mainly on account of the scalability, flexibility and reliability that cloud-based solutions provide.
Another factor responsible for its popularity is its cost-effectiveness. By eliminating location-based restrictions, it remains light on the budget and reduces the costs involved in setting up office spaces as well.
Artificial intelligence
Organizations are integrating AI, like virtual assistants, to enhance their video conferencing platforms. Artificial intelligence can extract meaningful insights from meetings, manage schedules, take meeting notes and translate conversation transcripts into various languages.
5G
Increase the speed and eliminate the chances of poor video quality, lagging and interruptions. 5G, along with IoT devices, improves the overall video and audio quality of conversations, taking communication one step further.
Software Comparison Strategy
While many video conferencing platforms have similar features, deciding which one is best for your business can get overwhelming.
Start by considering your company's needs and goals. What do you want to get out of the software? It's also important to think about where your current communication falls short and how video conferencing platforms could help fill the gaps.
Also, make sure you don't end up paying for anything you don't need. Many free video conferencing platforms offer the basic features to hold functional work meetings. If you need more sophisticated tools than those offer, you might want to opt for an upgraded version of a free software or a dedicated platform you pay for.
Here are some factors to consider in your software search:
- Audio and video quality
- Mobile experience
- Customer support
- Features and functionality
- Number of employees
- Usability
- Scalability
- Integrations with existing software and backend systems
- Customizations
You’ll also want to look into potential vendors. Check online reviews, read industry guides and ask colleagues for recommendations. Some vendors offer free trials, so you can see how the software works in your company before you commit.
If you need more help, try checking out our Lean Selection methodology, a nine-step guide on how to select software for businesses in any industry.
Cost & Pricing Considerations
The cost of video conferencing software generally depends on its features. Small companies and businesses that don't have strict feature requirements can usually make do with a free video conferencing solution. However, it’s important to note that most free plans restrict the number of attendees and meeting durations and provide only basic features.
Some services charge fees on a per-host basis. If multiple employees need to host meetings or conferences, they all need a user license. Some services charge according to the number of participants or attendees. The higher the limit of attendees, the more the price. This is helpful for those organizations that need to host frequent meetings for hundreds or thousands of employees.
Don’t forget to ask vendors about hidden costs, licenses and contracts. Also, don’t end up paying for features you won’t use. Choose a plan that fits your requirements and budget.
The Most Popular Video Conferencing Platforms
Now that you know what video conferencing platforms can do, how do you decide which product is the best choice for your needs? Our analysts have curated some of the top video conferencing solutions on the market. Check out our picks below!
8x8
8x8 is a cloud contact center platform that facilitates collaboration between employees, agents and clients, irrespective of location. You can use your laptop, mobile phone or other devices to chat, video call, text, call or share files. This platform is helpful for small or mid-sized organizations, mainly because it’s cost-effective and reliable.
Viewing call recording details on the user dashboard. Source
RingCentral
RingCentral is a UCaaS solution ideal for businesses of all sizes. It offers functionalities like team messaging, unlimited internet fax, call recording, call forwarding, document sharing, visual voicemail and HD voice. The platform easily integrates with Microsoft Dynamics, Zendesk and Oracle CX Sales Cloud.
Viewing essential KPIs on the dashboard. Source
MiCloud Connect
MiCloud Connect is a cloud-based VoIP solution. It offers functionalities like call routing, screen sharing, audio and video conferencing, and chats. The platform integrates with applications like ATS, CRM and ERP. It helps facilitate collaboration between employees whether they’re working from home or in the office.
Viewing and analyzing call details. Source
Nextiva
Nextiva is a cloud communications platform that allows customers to communicate via channels they prefer. It combines communication with business applications and intelligence. Whether your organization has a single office or multiple ones, Nextiva has a solution for every business size.
Viewing weekly analytics on the dashboard. Source
Vonage
A cloud-based communication solution, Vonage is best-suited for small and mid-sized companies. It allows businesses to connect VoIP phone systems to devices with the internet seamlessly. This way, you can easily communicate with employees and clients via text, video and phone.
Managing team messaging channels. Source
Questions To Ask Yourself
To get a better understanding of your company’s needs, ask yourself the following questions:
- What’s our budget?
- How many employees will use the software?
- Will our staff need training to use the software?
- Which features do we need the most?
- What problems can the software help us solve?
Questions To Ask Vendors
Use these questions as a starting point for conversations with vendors:
About the Software
- What is the maximum number of participants allowed in meetings?
- Do I require any additional bandwidth capabilities?
- Can the software easily integrate with other third-party platforms?
- To what extent is the software customizable to fit the organization’s needs?
- Will I receive important analytics and reports?
- Will this software meet my security requirements?
- Are there different categories of software packages offered? If yes, what are they?
About the Vendor
- Do you provide a demo or trial before purchasing the software?
- Do you provide training and support?
- How many years of experience do you have with this type of software?
- According to the working of my organization, is this an ideal software?
- How many companies of my size are currently using this software?
Next Steps
Video conferencing platforms are an important communication tool for any business, especially in the current era of hybrid work. Picking the right software might feel daunting, but we hope this buyer’s guide has helped narrow down your choices.
If you need further help, check out our comparison report for more information on top software leaders in the industry. Good luck!
Product Comparisons
Products found for Video Conferencing Platforms
TeamViewer
TeamViewer is a comprehensive solution that enables users to remotely connect to servers and IoT devices from any location worldwide. It offers desktop sharing, file sharing and online meetings. Users can view and complete tasks on work and personal devices. It’s compatible with Windows, Mac, Linux and Chrome.
Microsoft Teams
Microsoft Teams is a leading unified communications-as-a-service (UCaaS) provider for businesses of all sizes. It provides voice, video conferencing, chat, instant messaging and file sharing options for enterprise collaboration. In addition to three-way PSTN calls, it enables auto-attendant, call parking, call transfer, do-not-disturb, e911 calling and simultaneous ringing. With direct call routing for existing carriers through SIP trunking, it eliminates the need to change phone service providers. It provides default on-hold music that can be customized through the powershell, as well as custom message setup for calls and voicemail. It also offers live screen sharing through chat for instant context.Powered by Microsoft 365, its admin console enables account provisioning, assigning phone numbers, number porting, and reporting and analytics. With seamless escalation from group chat to video call, it enables in-call attendee management, screen sharing and chats. Available for all major browsers and Apple devices, it supports the current Android version and its previous three versions at any given time.
Zoom
Zoom is an online conferencing solution that provides HD-quality voice calls, video meetings and webinars. Available as a native app on Windows, iOS and Android devices, it enables intelligent call routing, auto-attendant, voicemail, call recording and call transcription. Call agents can elevate phone calls to a video conference call without needing to hang up, and engage customers through direct chat from within the call. Integrating with Salesforce, Microsoft Office and GSuite, it supports hardware from leading manufacturers to provide a traditional deskphone experience.Organizations can choose to retain their existing phone service providers with easy number portability. It provides coverage across more than 40 countries through local number availability. Its advanced plans offer an intuitive admin portal to provision and manage accounts, track meetings and attendees and receive usage insights from a centralized hub.
Google Meet
Google Meet is a leading audio and video conferencing solution that allows Google account holders to create instant and scheduled meetings. Participants can join meetings through a web browser or a mobile device, or dial-in with password-protected numbers, with the free version allowing up to 100 attendees for up to 60 minutes. In addition to chatting, participants can share specific tabs or their whole screen in real time to collaborate with others. It provides call encryption and enhanced audio quality through noise cancelling filters. Google Workspace subscribers can hold longer meetings with more participants, raise their hands, conduct polls and Q A sessions and record meetings which are stored by default on Google Drive.It integrates seamlessly with other Google offerings — Calendar, Gmail and Contacts — to enable one-click meetings. Participants from third-party video conferencing systems like Cisco, Polycom, Lifesize, Sony, and Microsoft Skype for Business can join Google Meet calls through the Pexip Infinity gateway.
Doodle
Doodle is an enterprise scheduling platform that empowers teams to collaborate based on individual availability for quicker scheduling of one-on-one and group meetings through polls. It syncs across Google Calendar, Microsoft Outlook, Office 365 and iCal. Meeting hosts can choose to send poll links to team members directly or through its email client. Email alerts notify the meeting host of the team’s replies and provides a clear snapshot of individual availability. In addition, it enables update broadcasts and meeting reminder setup to keep the team in the loop. It integrates with Zoom to include a unique link for every scheduled meeting. Available on Android and iOS devices, it integrates with Slack through an AI-powered bot. It is hosted on AWS which is certified for compliance under ISO/IEC 27001:2013, 27017:2015 and 27018:2014. In addition, it leverages Cloudflare for DDoS protection. Besides the free version, the vendor offers business and enterprise subscriptions.
Webex
Cisco Webex is a unified communication and collaboration solution that keeps teams connected through calling, messaging and video conferencing. Available as a native app on desktops and mobile, it supports multiple extensions, direct inward dialing (DID) numbers and directory-based calling. It provides shared lines, hunt groups, call forwarding, call pickup, call transfer, intelligent call routing and auto-attendant to ensure that customer-facing teams do not miss a single important call.It enables calling numbers outside the Webex ecosystem through integration with Webex Calling and Cisco Jabber. Its cloud-based control hub provides account, phone number, device and access management. Businesses can glean insights into call metrics and team performance through reporting and analytics.
GoToMeeting
GoToMeeting is a chat, audio and video conferencing solution from LogMeIn. Integrating with Google and Microsoft calendars, it empowers business teams to create instant and scheduled meetings. In addition to live screen sharing with HD-quality video, it provides meeting recording, drawing options and presenter switching for collaboration. Available on all devices, it integrates with CRMs like Salesforce and Zoho. On Apple devices, Siri voice commands can be used to start or join a meeting, or hosts can use its Call Me service to call invitees on their phones to join. It enables switching between chat, conference call and video call seamlessly. Team members can send meeting invites to contacts via instant messaging.Its Smart Meeting Assistant enables transcription. Businesses can glean meeting diagnostics from reports that provide downloadable attendee lists, features used, and details regarding latency and packet loss during calls. It offers toll-free numbers for more than 50 countries. The vendor offers a 14-day free trial.
RingCentral
RingCentral is a unified communications-as-a-software (UCaaS) solution for businesses of all sizes. Its open architecture enables easy embeddability for uninterrupted communication. Employees can stay connected to internal teams and clients through mobile apps and switch over to other connected devices mid-call. Phone number portability is available for seamless migration from existing service providers.Companies can host HD-quality video conferences with up to 3000 participants; record-playback facility enables creating on-demand events for greater outreach. Besides sending and receiving faxes, employees can collaborate by sharing images, text messages, videos and documents. It integrates with ZenDesk, Microsoft Dynamics and Oracle Sales Cloud.
Twilio
Twilio is a cloud communication platform as a service provider that enables businesses to embed phone, VoIP and messaging into web, desktop and mobile applications through web service APIs. Developers can design more efficient self-service call flows and trigger custom business processes through its low-code builder, Studio. Teams can make and receive phone calls, send and receive text messages and communicate in other ways. Developers can build new apps with a wide range of existing global cellular networks and enhance audio conferencing infrastructure through its Voice API. It helps augment existing contact centers with voice, SMS, IVR and a chatbot and integrates with Whatsapp, Facebook Messenger and Webchat.Omnichannel customer service ensures sustained engagement through click-to-dial, automated text notifications, intelligent routing and callback service during peak hours. It blocks unlawful robocalls and ensures increased call answer rates through call trust indicators. It empowers businesses to create video apps and embed videos through dedicated SDKs for Android, iOS and JavaScript.
Vonage
Vonage integrates phone systems onto both Mac and PC desktops to enable businesses to make calls, send texts, view client contact history, see missed calls and listen to voicemails — all through one single interface. With three-phone connectivity on one extension for seamless access, it provides local number porting, call logs, call queueing, paperless fax, voicemail to email and more. In addition to call monitoring for sales and customer service, it enables automated SMS generation, supporting the marketing lifecycle from lead collection to nurturing to conversion and feedback.Integrating with Google Calendar, it provides audio and video conferencing on both desktop and mobile. Up to 100 attendees can attend meetings through their browsers, with chat and screen sharing options, without downloading any software. Up to 30 team members can attend conference calls through a password-protected, dedicated number at the click of a button.
Free Conference Call
Free Conference Call is an audio and video conferencing solution for networking and support. Available for free download on desktop and mobile, it provides remote desktop viewing and control for troubleshooting and collaboration. It offers one-on-one and conference calling with voicemail, call recording and elevation to video call, if necessary. Call hosts can control conference mode, mute individual lines, change meeting presets and set up auto recording through the phone keypad.Teams can collaborate through video conferences with live screen sharing, annotations, in-meeting chat and breakout rooms, with the option for custom branding. Hosts receive a report in the email inbox after every meeting, with detailed usage and participant information. It integrates with Slack, Evernote and Dropbox, with support for Microsoft and Google calendar plugins.
8x8
8x8 is a unified communications as a service (UCaaS) system that provides cloud PBX functions like unlimited calling, SMS, automated call-attendant, call distribution, recording, three-way calling, visual voicemail and fax. In addition to utilizing its pre-designed meeting rooms, businesses can embed meetings with its Meetings-as-a-Service offering, Jitsi. It integrates with Microsoft Teams, Salesforce and ServiceNow seamlessly.Its contact center enables omnichannel routing and effective customer engagement through speech and sentiment analysis and workforce management. Companies can establish a local presence through local phone porting with direct dialing across more than 120 countries. Teams can handle greater call volumes through even call distribution to employees for faster turnaround. It is HIPAA, FISMA SP 800-53 R4 and ISO 27001 certified for data governance compliance.
Nextiva
Nextiva allows users to combine customer service and internal business with VoIP phones, analytics and AI all located in a single platform creating a user-friendly, simplified experience. Accessible from anywhere, at any time, it includes video chat, email and message modules for communicating within the business and with customers. It’s equally suitable for small, medium and large companies.Analytics track sales pipelines, allowing for in-depth insights on how customers interact with the business and what they want and need. Keep customers satisfied with automated switching to direct them to the correct person to help with any questions they may have.
Brazen
Brazen is a self-serve, virtual career fair and hiring event platform that hosts networking events, webinars, interviews and more, especially geared towards colleges and universities. The third-generation interface delivers an easy-to-use, reliable space for users to administer fun and accessible events for potential employees.
BlueJeans
BlueJeans is a cloud-based video conferencing solution for enterprises and individuals. It facilitates secure business meetings and webinars with HD audio, chat, Q A, polling, meeting recording and highlights capture. It works seamlessly across all browsers and devices, including conference room technologies. The vendor supplies organizations with the latest conferencing equipment, like cameras, microphones and speakers. Its Command Center enables in-meeting analytics, real-time alerts and live meeting controls.It provides admin-level security through SAML single sign-on, 2FA and role-based permissions settings. It works seamlessly with Cisco, Microsoft Lync, Lifesize, Polycom and StarLeaf, and integrates with Google Calendar and Microsoft Outlook. The vendor offers a 14-day free trial.
Ooma Office
Ooma Office is a cloud-based phone system that provides VoIP and video conferencing to enterprises. For mobile, it includes an automated call attendant, call transfer, group messaging, conference bridges, call flip between desktop and mobile and much more. Its Office Pro version, launched in 2019, enables team members to create ad-hoc meetings or schedule them in advance. In addition, it offers call recording, a desktop app, robocall blocking, voicemail transcription and simultaneous screen sharing for effective discussion and collaboration.The Office Pro version also offers higher usage limits for extension monitoring, call parking and the number of participants in audio conference rooms. Subscribers can make unlimited calls to mobile phones and landlines in the U.S., Canada, Mexico and Puerto Rico. Business calls to other countries are available at a low rate.
Bitrix24
Bitrix24 facilitates the execution of the customer journey. It supplies organizations with tools for marketing, sales and customer service activities such as lead generation, marketing automation, campaign management and call center support.It comes with a free edition for companies with less advanced needs or a smaller budget. Deployment is available in the cloud and on-premise. It’s suitable for smaller businesses as well as enterprises with up to 50,000 employees.
Fuze
Fuze is a global cloud communications solution that allows users to access video conferencing, web conferencing, screen sharing and more on a plethora of devices. Additionally, it can make adjustments to the bandwidth of voice and video.It empowers the workforce to communicate anywhere, anytime. Designed to deliver data-driven intelligence, it combines calling, meeting and chatting on one platform while enhancing collaboration.
Dialpad
Dialpad is a unified communications as a service (UCaaS) platform available on desktop, mobile and through web browsers. It comes with a web app, voicemail transcription, online meetings and integration with Office 365 and Google Apps for Work. Advanced plans offer custom analytics and reporting, unlimited ring groups and integrations with Zendesk, Slack, Hubspot and Azure.Its contact center provides interactive voice response (IVR), omnichannel routing and analytics dashboards for easy monitoring and coaching of call agents. AI-powered Voice Intelligence performs live sentiment analysis through automated note-taking so that supervisors can step in in time to help improve call outcomes. Through built-in machine learning, it highlights actionable call content and call summary for agent feedback. Subscribers can dial unlimited numbers across the U.S. and Canada. It is presently a preferred partner of Google, Microsoft and Sprint. The vendor offers a 14-day free trial.
join.me
Join.me is an online meeting solution that helps users from multiple locations connect. It offers webinar inclusions, audio recording, whiteboard, chat, screen sharing, dial-in phone numbers and mouse control sharing. Users can personalize meeting options, allow over 250 participants to join and add people using any device. It enables employees to schedule and manage meetings and send invitations easily.
3CX
A global leader in business communications, 3CX is a phone system based on the SIP (Session Initiation Protocol) standard. Suitable for any business size, this solution helps improve productivity, enhance customer experience and enable increased mobility. It’s simple, cost-effective, flexible and can be hosted on a remote server.The platform enables simultaneous calling, allowing customers to pay only for what they require. It offers extensive functionality, reliability and security. Integrating this software with other systems is easy and straightforward.
CXone
CXone (formerly called inContact) provides contact center and workforce optimization solutions to enterprises. Customers can connect to call agents through more than 30 interaction options including chat, messaging, email, voice calling and social media like Facebook, Twitter, Instagram and Whatsapp. Businesses can monitor contact center and employee performance through a live dashboard that provides basic reporting. Customers are connected to the best skilled resources through automatic call distribution (ACD) based on analytics and artificial intelligence. IVR call flows integrate with analytics to ensure efficient data-directed routing for quicker resolution of customer queries. Workforce intelligence automatically triggers alerts and actions based on historical interactions and scheduling patterns to free up resources. Its no-pause predictive dialer helps call agents get through call lists faster.Call center analytics include metrics on agent-customer interaction, productivity data, reports and performance management aids. Businesses can get feedback on customer experience through surveys, identify discrepancies and boost productivity. It provides out-of-the-box integrations with Salesforce, Microsoft 365, GSuite, Microsoft Teams, Oracle, Zendesk and RingCentral.
net2phone
Net2Phone is a business phone and PBX system that enables unified communications for enterprises. Based in the cloud, it provides unlimited calling, instant messaging, call parking, ring groups, advanced call routing and much more. Its offering for video conferencing, Huddle, empowers users to create fully secure, password-protected meetings with easy guest access. Integrating with Google Calendar and Microsoft Outlook, Huddle is available in more than 30 languages. Team members can share screens, dial in, have public and private chats, raise their hands and share Youtube videos in conferences.It integrates with Salesforce, Slack and Zoho CRM, enabling seamless click-to-call action and running call activity reports from within the application for greater insight. Connecting to Microsoft Teams, it provides direct routing, call recording, WebRTC calling and phone service backup. Five9 Cloud Contact Center improves customer support and outreach while maximizing efficiency through call trend analysis and performance management. It provides unlimited calling to more than 40 countries. U.S.-based support is available 24/7.
CounterPath
CounterPath provides innovative desktop and mobile VoIP software products. It designs, develops and sells software and services that allow organizations and telecommunication providers to deliver unified communication services over Internet Protocol-based networks. Compatible with Windows, Mac, Apple and Android mobile devices.Guarantees customizations, security and rapidly integrates contacts from various sources through an easy-to-use interface.
GoToConnect
GoToConnect (formerly Jive) is a cloud-based phone and virtual meeting solution that provides calling, chat and texting for web and desktop. In addition to on-demand webinars for brand marketing or training, it provides live video conferencing in HD with up to 250 participants, including screen sharing, collaboration, breakout rooms and participation analytics. With security functions such as call encryption and identity management, it adheres to universal security compliance regulations including SOC Type II and GDPR.The vendor provides native apps for iOS and Android devices to stay connected on the go. Pricing is per user and varies by tier.
11Sight
11Sight is a promising solution that ranks 26 among all Video Conferencing Platforms according to our research analysts and 65 crowd-sourced reviews from 1 source. Starting from $12, 11Sight is priced less than most others, offers a free trial on occasion and is most fitting for businesses on the small or medium side. 11Sight can be deployed in the cloud and on-premise and is accessible from a limited amount of platforms including Windows and Linux devices.
Samba Live
Samba Live is a rising solution that ranks 27 among all Video Conferencing Platforms according to our research analysts and 31 crowd-sourced reviews from 2 sources. Starting from $49, Samba Live is priced more economically, offers a free trial on occasion and is most applicable for all business sizes. Samba Live can be deployed in the cloud.
Dialing Innovations
Dialing Innovations is a unique software platform that ranks 222 among all Call Center Software according to our research analysts and 14 crowd-sourced reviews from 1 source. Dialing Innovations is most advisable for small-to-mid-sized businesses with less than 1000 employees. Dialing Innovations can be deployed in the cloud and on-premise and is accessible from a limited number of platforms including Windows devices.
Intermedia Video Conferencing
Intermedia Video Conferencing is an up-and-coming software platform that ranks 29 among all Video Conferencing Platforms according to our research analysts and 7 crowd-sourced reviews from 1 source. Starting from $0, Intermedia Video Conferencing is priced free of charge to start and is most fitting for businesses on the small or medium side. Intermedia Video Conferencing can be deployed in the cloud and is accessible from a limited set of platforms including Windows and Linux devices.
Jobma
Jobma is a promising software solution not yet ranked among all Video Conferencing Platforms. Starting from $50, Jobma is priced a notch under most others, has offered a free trial in the past and is most suitable for businesses large and small. Jobma can be deployed in the cloud and on-premise and is accessible from a few platforms including Windows and Linux devices.
MyOwnConference
MyOwnConference is an up-and-coming platform not yet ranked among all Video Conferencing Platforms. Starting from $10, MyOwnConference is priced at a low cost, has offered a free trial in the past and is most fitting for any business. MyOwnConference can be deployed online and on-premise and is accessible from a few platforms including Windows and Linux devices.
Webinato
Webinato is a rising solution not yet ranked among all Video Conferencing Platforms. Starting from $49, Webinato is priced economically and is most applicable for all business sizes. Webinato can be deployed online and is accessible from a limited amount of platforms including Windows devices.
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