Best Auto Dialer Software
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PRODUCTS
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BUYER'S GUIDE
Buyer's Guide
By Kriti Sahay, Technical Writer at SelectHub
When you’re working in a fast-paced environment like a call center, having to manually dial each number can be tedious and a huge waste of time. That’s why most call centers automate this process through auto dialer software.
An auto dialer or automatic dialer allows agents to make hundreds of calls a day without having to manually enter or dial any numbers. It helps boost productivity while also reducing agent workloads.
This guide will give you an in-depth look into what auto dialer software is, its benefits, features and more. Let’s dive in!
Executive Summary
- Auto dialer software is a call center tool that automatically dials the next number on a list once an agent is done with his call.
- Automating dialing can help boost call center productivity by reducing idle time, speeding up outbound calling and improving lead generation.
- It’s important to properly understand and evaluate your organizational needs to determine which tool would be best suited for your company.
What Is Auto dialer Software?
Auto dialer software is a call center automation tool that automatically dials the next number on the contact list once an agent is done with a call. This eliminates the need to dial each number manually and allows agents to go through their contact lists faster.
In an outbound call center, agents need to contact as many numbers as possible in order to generate leads. Automating repetitive and time-consuming tasks, like dialing, helps maintain a fast-paced work environment and makes handling large call volumes easier. Integrating software into your call center infrastructure can be the secret to creating the superhuman agent.
Auto dialer software usually comes with different types of dialers, like predictive dialers, power dialers and progressive dialers. Teams can use any one or a combination of these dialers depending on their specific needs.
Types of Auto Dialers
- Predictive Dialers: Predictive dialers are designed to improve conversion rates. They automatically dial and prioritize contacts based on the predicted likelihood of the call being answered and the connection being productive. Predictive dialers place calls simultaneously, discard unanswered calls and route only answered calls to agents to maximize efficiency and productivity.
- Progressive Dialers: Progressive dialers dial many lines simultaneously, helping reduce idle time. Once the dialer gets a live connection, it connects the call to an available agent.
- Preview Dialers: Preview dialers provide agents with important contact data, like name, occupation, lead type and more, to help them tailor their sales pitch for that particular customer.
- Power Dialers:Power dialers are designed to automatically call the next number on an agent’s contact list as soon as their current call is finished, so agents don’t have to manually place each call.
- List Dialers: This is a vertical dialing mode that allows agents to switch between different dialing options, like predictive or power dialers, based on their needs.
Primary Benefits
Let’s look at some of the primary benefits of auto dialers and how they can help your organization.
1. Faster Outbound Calling
If you’re an agent working in an outbound call center, it’s likely that a major chunk of your day will be spent making calls in order to generate leads. Long contact lists and quotas to fulfill make time-saving measures crucial. Automation saves valuable time and resources, allowing agents to focus on more important tasks.
In 2023, Hubspot found that improving sales process efficiency was one of the top priorities for one-third of all sales professionals. Tools like auto dialers and automatic call distribution can help make your sales process more efficient and reduce issues like agent collision and confusion. Timezone rules dialing, which allows agents to dial contacts only at appropriate times, also helps avoid both missed calls and wasted time.
2. Increased Productivity
Cold calling tends to have an abysmal conversion rate — it’s only about 2% according to LinkedIn. Auto dialing tools like predictive dialers can predict which connections will be most productive, helping improve cold call conversion rates.
Auto dialers also allow agents to make one call after another without having to wait, giving them more time to focus on the more important part of their job — talking to your customers and prospects. Reducing idle time means increasing the amount of talk time for agents.
Another downside of manual dialing is that sometimes a contact may not pick up the phone. When this happens, the agent has essentially wasted their time. Auto dialer software dials numbers in the background, connecting calls to agents only when they’re answered.
3. Improved Lead Generation
One of the main purposes of calling existing customers and prospects is to generate leads. Call center agents work to call up as many contacts as possible in order to try and sell, cross-sell or up-sell products or services.
However, only answered calls generate leads. Nearly half of the businesses interviewed in a recent report by Hiya said that they had lost revenue due to unanswered calls. Auto dialer software ensures that only answered calls are routed to agents, improving the number of people interacted with and thus boosting lead generation.
Additionally, auto dialer software also includes tools to increase the chances of a call being answered. For example, predictive dialers guide agents to only call numbers which are predicted to be productive based on prior interactions, increasing the chances of a lead being generated.
Features & Functionality
List Dialing Mode | This vertical dialing feature allows agents to move between different dialing options. You can configure up to three different phone numbers for each contact, and the system will prioritize live connections with each of them. |
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Power Dialer | Automatically dial the next number in a contact list once an agent is done with a call, reducing idle time and helping agents go through their contact lists faster. |
Predictive Dialer | Automatically dial phone numbers in the contact list assigned for a particular campaign, prioritized based on positive call history, and direct answered calls to currently available live agents. |
Preview Dialer | Select a number from a contact list and view contact details, call history and other contextual information before dialing. |
Progressive Dialer | Automatically dial the next call after agents have completed their current call, dialing only one number per contact center agent. This helps reduce idle time while also preventing agents from getting overwhelmed. |
Redial | Call the last number dialed without having to manually re-enter any details. |
Speed Dial | Quickly dial frequently contacted numbers without having to manually search or enter them. |
Timezone Rules Dialing | Evaluate each contact's time zone to ensure they are only contacted at appropriate times. |
Software Comparison Strategy
We’ve gone through the benefits and features of auto dialer software, but, as with most things, there is no one size fits all. So, how do you find the right platform for your needs?
The first step is to determine what your company needs. What challenges are you currently facing and how are you looking to address them? If you need help determining this, try using our requirements template to get a clear picture of what your needs are.
Not all organizations are the same. If you’re a new business trying to generate fresh leads, your needs will be different from what a larger organization needs to cross-sell and upsell to existing customers.
You’ll also want to consider factors like the size of your organization and the volume of calls you handle on a day to day basis. Your auto dialer software should be able to handle this call volume, and offer options for scaling as your organization grows.
Once you’ve narrowed down your options, make a list of potential vendors and start reaching out to them. Be sure to ask them any questions you might have about the software before making a purchasing decision. Some vendors also offer free trials, so you can see how the software functions in your workplace before you commit.
Cost and Pricing Considerations
The price of an auto dialer software can vary based on a few factors. The first thing to consider is whether you want to make a one-time payment for your auto dialer software or use a renewable subscription. On-premise deployment is usually a one-time cost, while cloud-based software tends to use a subscription model.
Most vendors offer different pricing tiers depending on whether you need only the basics or a more comprehensive solution. Add-ons and plug-ins can also result in additional costs.
If you’re using an on-premise auto dialer software, it’s a good idea to check whether the one-time payment includes the cost of updates, repairs and maintenance. You may also have to pay extra for version upgrades down the line.
Most Popular Auto Dialer Software
To jumpstart your software search, our analysts have curated a list of some of the most popular auto dialer software programs on the market. Check out our picks below!
Five9
Five9 is a comprehensive call center management solution that can help enhance agent productivity, boost revenue and improve customer experience. The cloud-based platform offers comprehensive auto dialers with customizable dialing modes, including predictive, progressive, preview and power dialers, as well as tools to ensure TCPA compliance.
Preview dialing with Five9. Source
CallHippo
CallHippo is a cloud-based virtual phone system suitable for startups and small businesses. Its auto dialer tools are designed to improve agent productivity and empower them to generate and convert more leads. It also helps organizations deliver a smoother and more personalized customer experience.
CallHippo offers extensive auto-dialing features. Source
Amazon Connect
Amazon Connect is a cloud-based call center platform offered by AWS. The platform’s outbound call center management features include automated dialers, omni-channel routing, machine learning-powered answering machines and more. Amazon Connect offers a comprehensive platform to help organizations optimize their call center operations and boost productivity and revenue.
Auto dialer configuration with Amazon Connect. Source
Questions To Ask
Use these questions as a starting point for internal conversations:
- What’s our budget?
- Are we mainly looking to generate new leads or nurture existing ones?
- What’s our target customer base?
- Do we need remote agent support?
- Is the software compatible with our current system?
Use these questions as a starting point for conversations with vendors:
- Does the software require extra plug-ins or third-party integrations?
- Do you offer data security and privacy measures?
- Do you offer 24/7 support?
- Does the software integrate with our existing CRM and other marketing tools?
- Do you offer onboarding and training resources?
Next Steps
In a fast-paced, high-volume environment, auto dialer software can be an excellent tool for improving lead generation while maintaining efficient call center operations.
Choosing the right tool for your needs is crucial for the success of your call center. Check out our free software comparison report to learn more about top industry leaders and make the best decision for your company.
Product Comparisons
Additional Resources
Products found for Auto Dialer Software
Aspect
Aspect is a contact management solution that supports global inbound and outbound communications across voice, email, SMS and other methods. It improves operational efficiency, ensures compliance and delivers satisfactory customer experiences. Other offerings include inbound and outbound voice support, omnichannel agent, digital self-service and more.
Nextiva
Nextiva allows users to combine customer service and internal business with VoIP phones, analytics and AI all located in a single platform creating a user-friendly, simplified experience. Accessible from anywhere, at any time, it includes video chat, email and message modules for communicating within the business and with customers. It’s equally suitable for small, medium and large companies.Analytics track sales pipelines, allowing for in-depth insights on how customers interact with the business and what they want and need. Keep customers satisfied with automated switching to direct them to the correct person to help with any questions they may have.
Five9
Five9 is a cloud contact center solution to facilitate customer engagement globally. It helps enhance agent and supervisor productivity, increase revenue, and improve the customer experience. Along with simplifying the complexities of a contact center, it also reduces the cost of on-premises maintenance. Other offerings include historical dashboards, agent scripting, web callback, speech-enabled IVR, pre-built CRM integrations and more.
Bitrix24
Bitrix24 facilitates the execution of the customer journey. It supplies organizations with tools for marketing, sales and customer service activities such as lead generation, marketing automation, campaign management and call center support.It comes with a free edition for companies with less advanced needs or a smaller budget. Deployment is available in the cloud and on-premise. It’s suitable for smaller businesses as well as enterprises with up to 50,000 employees.
Gong
Gong is a revenue intelligence solution that helps capture customer interactions across web, calls, emails and other communication methods. It facilitates better decision-making for revenue strategy by offering real-time insights and analytics based on sales conversions. Its other major attributes include deal intelligence, integrations, people intelligence, field sales and market intelligence.
Avaya
Avaya is a cloud-based business communication solution to digitize business interactions and enable better team collaboration. Users can access it across channels on the go and ensure an improved customer experience. It offers unified communications, anticipates inquiries and enables self-service to answer frequent questions. Its other major offerings include omnichannel connectivity with a single desktop, meetings and conferencing, AI support and more.
Tenfold
Tenfold improves customer interactions for contact centers by providing sales reps with real-time data in a centralized location. This improvement increases conversion rates and streamlines workflows. It offers seamless integration with CRM and other technology, manages agent status and availability and provides natural language processing.
TalkDesk
Talkdesk is an AI and cloud-based call center software that helps businesses build stronger customer relationships. Empower agents with a 360-degree customer view, more personalized conversations and improved conversion and first-contact resolution rates. Its capabilities include integration with over 20 business tools such as Zendesk, Salseforce, Desk.com, Slack and more. Other capabilities include automated workflows, skill-based routing and live reporting.
CXone
CXone (formerly called inContact) provides contact center and workforce optimization solutions to enterprises. Customers can connect to call agents through more than 30 interaction options including chat, messaging, email, voice calling and social media like Facebook, Twitter, Instagram and Whatsapp. Businesses can monitor contact center and employee performance through a live dashboard that provides basic reporting. Customers are connected to the best skilled resources through automatic call distribution (ACD) based on analytics and artificial intelligence. IVR call flows integrate with analytics to ensure efficient data-directed routing for quicker resolution of customer queries. Workforce intelligence automatically triggers alerts and actions based on historical interactions and scheduling patterns to free up resources. Its no-pause predictive dialer helps call agents get through call lists faster.Call center analytics include metrics on agent-customer interaction, productivity data, reports and performance management aids. Businesses can get feedback on customer experience through surveys, identify discrepancies and boost productivity. It provides out-of-the-box integrations with Salesforce, Microsoft 365, GSuite, Microsoft Teams, Oracle, Zendesk and RingCentral.
Aircall
Aircall is a cloud-based professional phone system that streamlines customer support and sales engagement. It integrates with CRM and helpdesks. It offers a power dialer, call routing, ring groups, call queuing and live feeds. The software is best suited for modern small and medium-sized businesses, especially those that have call centers.e dashboard to control team activity, coach agents and listen to live calls. Create inbound and outbound call centers. It can integrate with Zendesk, Salesforce and Hubspot.
PhoneBurner
PhoneBurner is a sales dialer solution that helps improve profitability with enhanced outreach through calls, live connections, closed deals and appointments. Its customizability allows users to reach customers right after deployment and include new users with minimal extra setup. It reduces VoIP related audio issues and simplifies the remote sales process. It also offers workflow automation, lead distribution, remote dialing, collaborative onboarding and more.
Qualfon
Qualfon provides comprehensive contact center, BPO (business process outsourcing) and back-office processing solutions. Its offerings include customer service, integrated marketing, big data analytics and back-office processing. It provides outsourcing services through offices in India, Philippines, United States, Mexico, Guyana and other areasQualfon supports multi-channel customer service through phone, email, live chat, text and social media. Integrated marketing and campaign management tools are geared towards optimizing campaigns and improving lead generation. Advanced data mining, customer segmentation, data analytics and predictive modeling tools help forecast customer behavior to provide superior customer experiences.
CallTools
CallTools, a cloud-based contact center solution, helps increase conversion rates and sales revenue by delivering satisfactory customer interactions. Users can monitor teams on the fly, connect with customers and access real-time analytics based on call records. Its main offerings are CallTools Predictive and CallTools Preview, each with its own set of attributes.
Sharpen
Sharpen is a cloud-based contact center platform allowing agents to interact with customers more efficiently and deliver better user experiences. The resources ensure agents are effectively trained and well-prepared to handle customer interactions. Other offerings include platform architecture, inbound routing, reporting and analytics, remote work support and more. .
ReadyMode
ReadyMode (formerly branded as Xencall) is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals and maximize sales. Built-in CRM and third-party integrations as well as analytical performance reports help automate and streamline administrative tasks, improving productivity. Its other major offerings include conference calling, custom agent statuses, do-not-call lists, firewall security and more.
Plivo
Plivo is a cloud-based communication platform to digitize and modernize business communications. It allows users to automatically interact using text messages in over 190 countries. It’s possible to manage communication workflows visually using PHLO. Other attributes include number lookup, call tracking, appointment reminders, SMS reminders, call forwarding and more.
VanillaSoft
VanillaSoft is a cloud-based sales engagement solution that helps businesses improve their sales processes and increase revenue-per-rep by securing more leads, driving higher interaction rates and utilizing sales cadence automation to close deals faster. Combining features for lead management, telemarketing and contact management, it streamlines sales operations to manage, route, market and sell efficiently.
Kixie
Kixie is a cloud-based voice call solution that automates sales processes and helps increase productivity. It connects agents with prospects and gives valuable insights into conversations. Enables sales teams to close deals at a faster rate.It offers call history, call coaching, voicemail drop, reporting, call recording, a sales leaderboard and call queues. It’s easy to set up, reliable and integrates with third-party modules. Users can start making calls within three minutes of setting up without any hardware. It also provides a free trial.
Toky
Toky is a cloud-based phone system that consolidates data, personalizing customer service by automatically synching interactions to customer records. It also provides virtual phone numbers in multiple countries, and integrates well with CRM and other tools. Its other attributes include IVR phone trees, bulk SMS, reporting and analytics, speech-to-text, fax-to-email, call monitoring, a power dialer and more.
UJET
UJET is a cloud-based, AI-powered platform that consolidates and optimizes customer support for sales and marketing. Its major offerings include predictive, contextual communications routing, a conversational AI-based virtual agent, specialized bots and smooth integrations with CRM, WFM and QM.
VICIdial
VICIdial is an open-source, cloud-based contact center solution that consolidates phone calls, emails and web chats. It allows agents to perform inbound and outbound actions, while skill-based routing helps assign customer calls, emails and messages to the most suitable agents. Other functions include lead previews, call recording, automated forwarding for dropped calls and more.
Genesys Cloud
Genesys Cloud is a consolidated, cloud-based contact center solution. It allows employees to field inbound and outbound communications, predict potential customer issues and collaborate efficiently using chat, voice, video and search functions.
Intradiem
Intradiem helps customer service teams automate and streamline their daily operations based on real-time data and service requirements. Users can leverage AI-powered technology to process large volumes of data and take instant actions according to defined rules. Along with better employee engagement, it improves productivity and efficiency, leading to quality customer experiences. Its main attributes include staffing, call handling, analytics, process automation and more.
Zingtree
Zingtree is suitable for a wide variety of organizations and departments. Users can create interactive decision trees to assist agents through repetitive customer interactions. Other attributes include customized agent scripting, tracking and analysis of customers who use support, interactive troubleshooters and actionable click-through insights.
AVOXI
Avoxi is a cloud-based communication platform that simplifies customer interactions with a fully integrated communication experience. Users can manage agents, phone numbers, call routing protocols and customer service data on the go. It offers remote team management, inbound call routing, monitoring and reporting, outbound dialing and more.
Call Logic
Call Logic is a unique software solution that ranks 26 among all Auto Dialer Software according to our research analysts and 31 crowd-sourced reviews from 1 source. Starting from $79.99, Call Logic is priced more economically, has offered a free trial in the past and is most fitting for small-to-mid-sized companies. Call Logic can be deployed online.
Cisco Contact Center
Cisco is a call center solution offering a vast portfolio of products, including calling, contact center, team collaboration, meetings and devices. It delivers call treatment, omnichannel contact management, contact routing and network-to-desktop CTI over an IP infrastructure. Moreover, it combines IP telephony with automatic call distributor (ACD) functionality to rapidly deploy a distributed call center infrastructure. Its flexible cloud architecture offers integration and customization along with user experience management.
Bright Pattern
Bright Pattern is a cloud-based omnichannel solution that offers a wide range of features to improve customer experiences. It allows effortless switching between multiple channels, like text, email, social media, video and web chat, with minimal downtime. Its major offerings include interactive voice response, bots and AI support, a predictive dialer and CRM.
Ricochet360
Ricochet360 is a well-known application that ranks 250 among all Marketing Automation Software according to our research analysts and 26 crowd-sourced reviews from 1 source. Ricochet360 is most advisable for any sized business. Ricochet360 can be deployed in the cloud.
Ameyo
Ameyo is a suite offering an extensive range of call center and helpdesk solutions. It helps minimize wait time, take more calls and increase sales by managing inbound and outbound operations. It offers smooth integration with in-house and third-party APIs along with a personalized customer service experience. Other attributes include skill-based routing, reporting and analytics, a smart dialer for improved coverage, and more.
Genesys PureConnect
Genesys PureConnect is an omnichannel communications solution. It simplifies communication through business-specific customization and the integration of external data, guaranteeing consistent customer experiences. Some of its notable features are automated routing, automatic call distribution, inbound contact center, outbound call center and customer self-service.
RingCentral Contact Center
RingCentral is a cloud-based unified communications and collaboration suite. It allows teams to connect on the go with conferencing, messaging and more. Users can customize workflows and integrate with third-party APIs for better efficiency. Other offerings include skill-based routing, real-time insights, self-service and supervisor modules.
CallShaper
CallShaper is a premier platform that ranks 15 among all Call Center Software according to our research analysts and 34 crowd-sourced reviews from 2 sources. Starting from $70, CallShaper is priced a notch under most others and is most suitable for all business sizes. CallShaper can be deployed online and is accessible from a limited set of platforms including Windows and Apple devices.
OpenScape Contact Center
OpenScape Contact Center is a cloud-based, all-in-one communication solution that offers an industry-leading Contact Center as a Service (CCaaS). It empowers remote workforces, helps deliver quality customer service and provides productivity and full office communications across teams without the need for additional third-party technologies. It enables responsive and informed customer interactions and supports round-the-clock communications with clients through video calls and conferencing, phones, chats, files, emails and more. It facilitates unified communications, integrations, file management and more on a unified dashboard that makes it easy to use.
ICTBroadcast
ICTBroadcast is a notable software product that ranks 164 among all Call Center Software according to our research analysts and 5 crowd-sourced reviews from 1 source. Starting from $199, ICTBroadcast is priced reasonably, commonly offers a free trial and is most suitable for any sized company. ICTBroadcast can be deployed in the cloud and on-premise and is accessible from a limited amount of platforms including Linux devices.
Primo Dialler
Primo Dialler is a noteworthy software platform that ranks 170 among all Call Center Software according to our research analysts and 216 crowd-sourced reviews from 2 sources. Starting from $0.03, Primo Dialler is priced at a low cost, has offered a free trial in the past and is most fitting for business of all sizes. Primo Dialler can be deployed online and on-premise and is accessible from a limited amount of platforms including Windows and Linux devices.
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