Exago Benefits and Insights

Why use Exago?

Key differentiators & advantages of Exago

Cloud Deployment: It is web-based, so users don’t have to maintain infrastructure to support the platform on their on-premise servers. Accessible anywhere with an internet connection and doesn’t require downloads for functionality.
Multiple Data Connectors: Can blend data from a range of sources including MySQL, PostgreSQL, MS SQL, Oracle, SAP, OLAP, DB2 Informix, web services, ODBC, .NET assemblies, Excel and XML in addition to large datasets like Hadoop.
Ease-of-Use: Easily navigable through its drag-and-drop interface, create dashboards and reports without needing to understand the particulars of the data structure.
Flexibility: Its embeddability helps integrate it with ERP, CRM, web applications and more to get the smoothest data flow and easiest access. Offers extensibility functionality like separate client-side and server-side handlers for extensive control over the data and exploration environment.
Customization: It is completely customizable and can be made to match the host application UI to streamline workflows and promote use by non-technical employees.
Canned and Custom Reporting: Offers both pre-built and ad-hoc reporting features to give users as much functionality and convenience as possible.

Industry Expertise

Exago is used by numerous organizations, but it specializes in technology, software, data governance and other similar industries.

Exago Reviews

Average customer reviews & user sentiment summary for Exago:

192 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Exago reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Support: About 89% of the users who mentioned support say that support teams helped with implementation and resolving issues.
Ease of Use: The platform is intuitive and easy to use, according to 78% of users who mentioned user-friendliness.
Reporting: All users who mentioned reporting commented on the solution’s ability to build aesthetically pleasing, efficient reports.
Customization: The system is extremely customizable, as reported by 60% of reviewers who specified customization.

Cons

Steep Learning Curve: It can be considerably difficult to learn, especially for non-technical users, according to approximately 91% of users who referred to its learning curve.
Functionality: About 63% of users who talked about functionality were unhappy with the system’s speed, and said it lacked features.

Researcher's Summary:

Exago is a robust, intuitive BI tool with seamless integration and a range of extensibility options. It helps users generate dynamic dashboards and highly configurable, real-time reports. It has an array of replicable reporting options such as express, advanced and chained reports. The scheduler feature helps generate reports, summaries and lists to send them automatically to recipients on a pre-arranged frequency. Its knowledgeable, friendly and helpful customer engagement team helps enhance the user experience. Their website also contains plenty of helpful training materials. On the flip side, some reviewers complained that the product is foreign and tricky at first, and it takes time to become familiar with the tool. Users also had some functionality issues. Although, through regular updates, its features have come a long way to overcome some of these issues. Overall, it is a successful embeddable tool for businesses of all sizes to obtain, customize and present data interactively.

Key Features

Data Discovery and Exploration: Includes location analytics, pre-built visualization formats, geographic visualization and integration with statistical packages such as R.
Customization: UI elements are customizable through CSS. Code new mathematical functions or inject processes into the running state through server and action events.
Dashboards: Intuitive dashboards can generate reports, communicate data insights and help users collaborate on visualizations.
Multi-Language Support: Comes with a base English and Spanish file, and users can manually add support for any local language by modifying the language parameters in the code.
Ad-Hoc Report Generation: Drag-and-drop features let users create reports from live data on demand.
Integration: Can be tightly integrated with web-based SaaS or other applications like CRM.

Limitations

Some of the product limitations include:

High requirements for server and hardware.
Error-reporting can be difficult.
Not very extensive built-in functionality.
Opening and running reports may take time.

Suite Support

Email: Users cannot email support directly.

Phone: Users cannot call support directly.

Training: Subscribers can access resources such as webinars, blogs, forums, case studies, videos and podcasts to help learn more about the system. Support also offers monthly webinars and training sessions that focus on real case studies.

Tickets: Only active subscribers can access the ticket submission system through their user portal. To ask a question or submit a request, users must log in to their account and follow the support prompts to submit a ticket. They will be led through the knowledge base first as the algorithm searches for solutions to the issue in the FAQs and other resources.

Pricing & Cost Details

Includes Price/User and Minimum Commitment Terms for Exago

Exago