FullStory Benefits and Insights

Why use FullStory?

Improve Customer Retention and Growth: Quickly address customers’ friction points by identifying pain points in conversion funnels. Allow organizations to see existing issues and find a solution, leading to timely remediation.
Increase Efficiency: Identify data that requires troubleshooting and debugging. Resolve issues efficiently and save eight hours per defect.
Seamless Integration: Provide a catalog of integration tools and open APIs to give digital teams complete access to organization details.
Improve Interdepartmental Communication: Reduce information sharing time and access the same digital experience data across the organization. Eliminate information silos by moving toward a unified system.
Smart Business Decision: Make business decisions by accessing automatically indexed data that is instrumentation-free to gain insights into all digital interactions. Provide real-time and accurate data to analyze consumer behavior.
Increase Visibility: Provide complete visibility by combining both qualitative and quantitative analytics capabilities in a unified system. Conduct analysis and validate engagements in real time using session replay.
Promote Innovation: Up-to-date information about customers’ reactions allow organizations to identify the needs of the consumer. Gain complete visibility into how users interact at a certain point.
Free Trial: Take a 14-day test drive before making a final purchase.

The vendor serves all industries that are interested in exploring the world of digital experience.

FullStory Reviews

Average customer reviews & user sentiment summary for FullStory:

126 reviews

92%

of users would recommend this product

Session Replay: Capture complete user interactions on websites and apps, including clicks, page visits, mouse movements, tapping and scrolling. Provide reliable and timely insights while transforming logged user events to reproduce user information.
Heatmaps: Visualize data using red and blue colors where red indicates the most interactions and blue the least. Provide information like dead-clicks or rage clicks that indicate website glitches, bugs or slow responding pages.
- Click Maps: Show buttons, banners links and CTAs the visitor clicked while visiting the website, identifying user data behavior.
- Scroll Maps: Demonstrates how far the user scrolls the page with an exact percentage spent in each page section to identify why certain pages do not receive enough clicks and engagement.
Funnel Analytics: Demonstrate drop-off and conversion rate of main pages, identifying when and why visitors are dropping. Spot issues, optimize funnels and determine high-quality traffic.
OmniSearch: Search for IP location, time of visit, referrer URL, UTM parameters and attributes like page navigation, typed text, clicks, events and field changes.
Metrics: Provide building blocks like event and aggregation type for dashboards to track digital interactions. Automatically measure the percentage of users visiting the login page via the site homepage.

At the time of this review, these are the limitations according to user feedback:

Support is available from Monday to Friday, 8 a.m. — 8 p.m. EST.

Email: Send direct email from the Contact page.

Phone: Not specified.

Training: Product training available.

Tickets: Not specified.

Includes Price/User and Minimum Commitment Terms for FullStory