Best Dispatch Software
Buyer's Guide
Ever seen one of those circus routines where someone spins a dozen plates on poles? Managing drivers and large trucking fleets can feel like that.
Without an efficient system managing the countless details, you’ll soon find yourself struggling to catch up. Dispatch software does just that, making it a vital part of TMS software.
These tools can help drive automation (pun intended). They allow you to focus on the strategic aspects of dispatch management and develop newer, more efficient ways to provide service.
Executive Summary
- Dispatch management systems enable businesses to oversee and manage a range of transportation types.
- Cloud-based and on-premise are the two key ways to deploy dispatch systems.
- These solutions improve transportation, reduce service and administrative expenses, and enhance customer satisfaction.
- Current dispatcher software trends include predictive analytics, blockchain and pandemic-induced surge in demand.
- What Is Dispatch Software?
- Deployment Methods
- Benefits
- Implementation Goals
- Basic Features & Functionality
- Advanced Features & Functionality
- Current & Upcoming Trends
- Software Comparison Strategy
- Cost & Pricing Considerations
- The Best Dispatch Management Software
- Questions To Ask Yourself
- Questions To Ask Vendors
- Next Steps
- Product Comparisons
- Additional Resources
What Is Dispatch Management Software?
Dispatch software automates routing and scheduling processes, providing a more straightforward way to coordinate routes and deliveries. Manually handling these tasks takes up a lot of time and often results in costly errors.
When you combine supply chain management software with transportation and logistics solutions, your organization can improve raw-component sourcing. These additions cut the time required to make products and deliver them to customers.
Deployment Methods
Cloud-Based
Let’s start with the pros. With a cloud-based deployment, you can access your apps whenever possible. Besides that, since it's hosted for your business, the vendor is responsible for maintaining the solution or its hardware, including regular updates and compatibility needs.
Since they’re web-based systems, you can use them in as little as a few hours or days. If your company needs to use a dispatch solution ASAP, opt for dispatch software with cloud-based deployment.
Scalability is another significant advantage of cloud-based deployment. It offers excellent flexibility and grows as you amass more revenue and regions.
Coming to the drawbacks, a cloud-based deployment model requires robust and reliable internet connectivity. Although they initially have a low setup cost, they can cost you a lot in the long run. Another disadvantage is that they aren’t as customizable as their on-premise counterparts.
On-Premise
Apart from the initial license fee, you don't need to pay the provider’s annual or monthly subscription fees.
Additionally, you have end-to-end control over the platform’s hardware and data. You get to decide on any system changes, upgrades or configurations you need without outside influence. Also, low or unstable internet connectivity won’t be an issue since it's based locally.
Let’s talk about the drawbacks now.
As mentioned before, on-premise systems require a one-time purchase, which can be hefty compared to cloud-based deployment. On top of that, you need to shoulder the cost of functional upgrades and regular maintenance. This aspect can be a significant con for startups and smaller companies with limited budgets.
Next, implementing the solution may take a while since it needs to be installed individually on every laptop or desktop computer. Ensure you are equipped with IT resources to handle and manage this task.
So which type of deployment should you choose? The answer is that there is no one-size-fits-all approach.
Every business is different, as are its requirements, customers, and other internal and external factors. All of those variables should influence your choice of deployment type.
You need to discuss these questions with the stakeholders to decide:
- 3PL
- Barcode
- Contract Lifecycle Management
- Courier
- Delivery Management
- Dropshipping
- Ecommerce Inventory Management
- Electronic Parts Catalog
- Fire Department
- Fleet Maintenance
- Fleet Management
- Freight Broker
- Fuel Management
- IFTA
- Inventory Control
- Inventory Management
- Inventory Optimization
- Limo
- Medical Inventory
- Moving Company
- Order Entry
- POS Inventory System
- Procurement
- Public Transportation
- School Bus Routing
- Shipping and Receiving
- SRM
- Supply Chain Management
- Supply Chain Planning
- Taxi Dispatch
- TMS
- Towing
- Transportation & Logistics CRM
- Truck Dispatch
- Trucking
- Warehouse Execution
- Warehouse Management
- Yard Management
- Are you able and ready to shell out a significant amount on upfront costs?
- Do you have a skilled team of IT professionals?
- Can you ensure comprehensive security?
- What is the size of operations right now?
Expert recommendations and analysis on the top Dispatch Software
Primary Benefits
Here are the top five reasons you should implement dispatch software.
Support Transportation Management
Dispatch management software gives you complete control of every transportation process. Tracking locations and statuses with GPS and interactive maps gives you visibility into when and where to dispatch your drivers.
As a result, you have optimized routes for your teams and a more reliable way to provide consistent and quality service.
Lower Service Costs
An effective dispatch system helps chart out the most efficient and economical routes. Smarter route optimizations can go a long way to conserve drive time and fuel.
Optimized routes mean your drivers will spend less time on the road and execute more dispatches. This idea correlates with less fuel consumption, resulting in lower fuel costs.
Boost Response Capabilities
Thousands of things can go wrong when providing services on the road.
Ensuring everything always runs smoothly is like not slipping if you try to run across an ice rink in loafers — it’s impossible. If (or let’s be honest, when) something goes wrong, dispatching software can help reduce damage to a minimum.
Real-time data about the location and status of each driver allows you to spot problems immediately. You can then make the necessary adjustments to ensure the quality of service doesn’t suffer.
Improve Flexibility
As companies grow, their dispatch management processes become more complex. This complexity can result in errors if there isn’t a reliable system to prevent them. Today’s technician dispatch management software offers flexibility and can scale alongside your company’s growth.
The top products comfortably manage scheduling and dispatching, enabling your drivers to reach each client on time. They also adapt to meet unique needs your business might have.
That’s helpful considering that the challenges faced by a company that ships domestically, for example, won’t be the same as those for an international company.
Increase Customer Satisfaction
According to a 2022 Bringg Barometer survey, “99% of organizations said they will be offering same day delivery within the next three years, compared to 35% today, a goal largely driven by customer demand.”
Quick and accurate deliveries are also necessary, as a large cohort of customers abandon shopping if same-day delivery is inaccurate or unavailable.
Dispatch systems ensure you’re not falling prey to lost revenue from poor delivery metrics.
With access to the correct information, your dispatchers and drivers can set time-saving routes and stay on top of specific customer delivery requests.
Your team won't waste customers' time with paperwork if you use automated billing. All that adds up to timely, dependable service. And that will keep customers coming back every time they need a delivery.
Expert recommendations and analysis on the top Dispatch Software
Implementation Goals
You know the importance of deploying the best technician or employee. To effectively do so, several implementation goals will come in handy while selecting a dispatch solution.
| Goal 1 Cost Optimization | With an effective dispatch solution, you can minimize fuel waste, guide vehicle speed, decrease idle time and properly allocate resources. This optimization also helps internal users get workforce intelligence on their device of choice. You can utilize vehicle performance data to reduce operating costs. This process takes the vehicle information in the metrics dashboard and gives you a concise picture of your expenses to identify how to decrease them. |
|---|---|
| Goal 2 Better Fleet Utilization | Minimize fuel waste, guide vehicle speed, reduce idle time and properly allocate resources. These processes also help internal users get workforce intelligence on their device of choice. |
| Goal 3 Enhance Decision Making | Receive alerts on driver activity like idling, harsh driving, late start and more, thanks to the end-to-end connected intelligence platform. You can then leverage that data to make better decisions. You won’t have to worry about the solution living in a silo apart from your current software. The SaaS delivery model integrates seamlessly with your systems. Plus, the user-friendly mobile app gives you complete access to your data. |
| Goal 4 Tracking and Accuracy | With a centralized digital arrangement that facilitates control over transportation aspects, you stay informed throughout the dispatch process. Mobile and GPS-enabled trackers offer real-time updates, track driver status and location, and empower the business, helping enhance their dispatch process. Additionally, these solutions can help plan regular dispatches, inform drivers regarding delivery inventory changes via text or email notifications, and offer billing assistance and other tools, depending upon the software. |
Expert recommendations and analysis on the top Dispatch Software
Basic Features & Functionality
With a reliable two-way communications channel established, your office staff can inform drivers of any issues. In addition, you can share information about travel routes, shipment alerts and more.
A mobile app places drivers in complete control of their trips, providing relevant route information while automatically collecting and storing data about their progress. Mobile access reduces the time needed to fill out the necessary paperwork. And it makes data instantly visible to managers, reducing the chance of errors.
| GPS Tracking & Mapping | You need to monitor the location and status of your drivers. So, it’s no surprise that GPS tracking and mapping sit at the top in the field dispatch feature rankings. GPS tracking uses traffic predictions and advanced routing to ensure that your freight arrives on time. Real-time access to current traffic conditions makes it much easier to adapt and gives your drivers the best routes. Plus, you’ll have the advantage of complete visibility. Some solutions also come with capabilities such as automatic task allocation and custom route building. Comprehensive control over your fleet creates a much more effective approach to shipping requests. |
|---|---|
| Automated Scheduling | This feature enables you to manage business expansion and handle planned operations and drivers without the hassle of tracking everything manually. Streamlining your approach can translate to better delivery efficiency and happy customers. Visual displays such as Gantt charts, maps and lists aid capacity planning. And drag-and-drop features make it easy to manage job assignments. |
| Billing Support | Billing is a headache regardless of your field. Managing a fleet of trucks on top of keeping track of accounting is one too many plates to spin. Fleet dispatch software comes with functionality to support these processes while you focus on critical tasks. Billing support assists with a variety of time-consuming processes. Calculate transportation costs for both business and customer-facing portions of product delivery. Quickly and accurately bill customers for asset usage, cost accruals and revenue recognition. |
| Mobile Access | Accessibility and convenient communication are essential for both dispatchers and drivers. Mobile apps give your dispatchers and drivers on-the-go access to information, such as pre-assignment load details. Drivers and dispatchers can communicate quickly, making for easy check-ins. |
| Digital Proof of Delivery | Digital proof of delivery, or e-signature, removes the requirement of manual signatures and the time spent on avoidable on-ground formalities. Once customers receive the order, they are supposed to sign on the receipt, typically using the browser or mobile app. During COVID-19 times, contactless delivery ensured the safety of customers and the service provider. It also improves security and streamlines back-office operations, workflows and operational efficiency. |
Expert recommendations and analysis on the top Dispatch Software
Advanced Features & Functionality
| Automated Notifications | When operating a more extensive trucking fleet, tracking shipments in real time is challenging. Not anymore, thanks to automated notifications. If you don’t get updates throughout the day, you won’t be able to monitor the status of your drivers. Some dispatch systems vendors provide tools that automatically notify dispatchers about trips that may miss their scheduled delivery. Some can even spot scheduling issues days in advance. With this information, you can quickly solve the issue with a few clicks instead of scrambling to fix it as the problem occurs. Since the software automatically tracks each driver's performance, it generates insights into areas where you need to improve performance. |
|---|---|
| Business Intelligence Tools | BI is quite the buzz phrase. And for good reason! BI applications are like the business version of a Fitbit. They track all the vitals of your business, so you have a clear idea of what’s going on at any given time. The beauty of BI tools is how they serve up information. Visualizations, often in the form of customizable dashboards, make it easy to track your performance for key transportation metrics like on-time deliveries, customer satisfaction, order accuracy, transportation costs and more. BI features also include reporting as a central component. They let you drill down into analytics and determine, for example, what caused a delivery to run late. You can create custom reports and track information like delivery status reports, cargo reports and driver reports, all in real time. This 360-degree visibility enables better, faster decision-making. |
| Agility and Scalability | Your dispatch requirements will grow and evolve. This evolution could mean beefed-up reporting, more drivers and external fleets, or an additional number of vendors. You need software that grows with you to handle all functions at a much higher level. A suitable dispatch software should support not only your present but your future too. |
Expert recommendations and analysis on the top Dispatch Software
Current & Upcoming Trends
One way or another, our lives depend on trends. The COVID-19 pandemic has hit several industries. However, keeping in touch with some ground-breaking tools and technologies has helped many companies survive and stay in business.
Here are some latest advancements in the dispatcher software industry that you should watch.
Post-Pandemic Order Surge
Ease in trade and movement followed by strict lockdown in most parts of the world caused a rise in orders. This straightaway meant a surge in the number of dispatch orders.
Additionally, increased orders through eCommerce portals boosted logistics and dispatch services demand.
Predictive Analytics
With the advent of an increase in dispatch operations, companies are transforming their supply chains. They introduce custom shipment patterns and use predictive analytics to predict the behavior of their customers. These changes help enhance the user shopping experience and boost last-mile deliveries.
Predictive intelligence adds a wealth of value to dispatch operations by smoothening warehousing, planning, damage detection and last-mile deliveries.
Autonomous and Electric Fleets
Intelligent and dynamic technologies can help determine the best vehicle for a specific fleet. Delivery drones and autonomous vehicles help fulfill last-mile delivery-related requirements cost-effectively.
Similarly, electric vehicles have also gained popularity in recent years and paved the way for more sustainable transportation. Companies handling dispatch are gradually converting to electric fleets due to their smaller ecological footprint and cost efficiency than traditional fuel-based vehicles.
Rise of Blockchain
Owing to the multiple pros of technology, a steep rise in blockchain usage is occurring in the logistics and dispatch industries. It’s making operations more transparent, faster and efficient. Acting as a distributed e-ledger, it helps record all business transactions and save data within blocks.
Streamlined data management facilitates dispatch tracking and automates payment processing, global contracts and warehouse management operations.
Last but not least, your data becomes more resilient to loss and cyber attacks.
FedEx developed a blockchain-based mechanism for resolving customer disputes. It uses blockchain to exchange shipping information between suppliers and merchants to simplify this process. FedEx's blockchain platform enables effective package tracking even when the goods aren’t in their hands.
Software Comparison Strategy
While many of the leading transportation dispatch software solutions come with a long list of features, choosing the right one can take time and effort.
So, how do you find the best fit for your company?
To maximize your return on investment, get answers to these questions before narrowing down your list:
What Features Are Most Important for Your Company?
Today’s leading dispatch management software offers a wide range of features. But that doesn’t mean each feature is universal — or that a particular addon will meet a specific business need.
That’s why it’s crucial to figure out which modules provide the most value to your company. This process helps you instantly narrow down the list of vendors by eliminating those without essential functionality.
Your must-have list might include mobile app availability, remote monitoring and Google Maps integration.
Does It Offer Comprehensive Training?
To reap the most benefits, you need a thorough training program that helps your staff use the software to its fullest extent.
Look for providers who offer training to ensure users get the most out of the system. They should help you learn the different aspects of operating the software and include extensive support for any features that become available later.
Want to see if the product is easy to integrate and fits your requirements? Trying the demo version is a great way to find out.
Is Your System Compliant?
Fleet managers must meet municipal and national standards in a range of industries. Fortunately, the majority of dispatch software allows fleet owners to comply with all necessary regulatory standards and requirements.
For example, a sophisticated truck dispatching system can help you comply with hours of service laws by allowing drivers to report their hours electronically, reducing paperwork and errors.
Additionally, the program can automatically record and retain trip data, allowing fleet managers and dispatchers to access and analyze fuel usage statistics, driver logs and other relevant information.
How Does Pricing Compare With Functionality?
Price is often a central deciding factor for smaller fleets new to dispatch systems. But those with more experience or extensive operations often look beyond budget to see the actual value of software.
Take those differences into consideration. You don’t want to blow a Texas-sized hole in your budget. But you also need to ensure you get the functionality your company requires.
Even though a cheaper product comes with lower initial expenses, it won’t be worth much if the software doesn’t meet your needs and scale as your company grows. Switching tools and starting from scratch can be much more expensive in the long run.
Your best bet is to balance keeping your finance department happy and getting the functionality you need. Use your list of requirements as a guideline for which solutions to consider. Don’t chase after big promises and neat capabilities that ultimately won’t serve you right now.
The right dispatcher software will streamline your operations, increase productivity and help reduce costs. So the investment should more than pay for itself, even if it comes with a high sticker price.
Expert recommendations and analysis on the top Dispatch Software
Cost & Pricing Considerations
Generally, most dispatch management software offers a monthly per-user-based pricing model.
Further, such a pricing model has three classified pricing layers, with a starting price for each. The basic plan has the least features and the lowest price. Premium and business plans come with additional features and are valued higher.
If you are someone who just started your business or is currently operating at a small or medium scale, a basic plan might suffice your needs. And if it does, there is no reason to stress out the finance department by paying for a higher model unless you specifically need features that are present in the premium model.
Such plans may include document archives, analytics, audit management and extra data storage for additional features.
Best Dispatch Software
Now, it’s time to get specific and make this process easier. Here’s our curated list of the five most popular dispatch solutions. Their features and key offerings should be able to meet your requirements.
IFS Field Service Management
Product Overview
| User Sentiment Score | 84% |
| Analyst Rating | 90 |
| Company Size | M | L |
What It's Best For
| Capability | SelectHub Analyst Score |
|---|---|
| Automated invoicing | 100 |
| Automated work order assignment | 100 |
| Equipment tracking | 100 |
| Email invoices to customers | 85 |
| Track inventory replenishments | 85 |
IFS lends enhanced visibility to real-time freight movements.
What It Does
Dispatch management software that ticks many vital boxes, IFS Field Service Management is available on-premise and cloud. It smoothens the delivery process by providing users real-time, on-the-go data access.
This tool is a winning addition to managing orders because it automates back-end processes, creates timely service requests and diagnoses foreseeable issues with service. Hassle-free integration with CRM tools is another plus.
It offers real-time visibility into field service tasks to manage work order status, monitor technician locations and view other critical performance metrics.
Use IFS Field Service Management to generate, administer and supervise service deals while avoiding wasted money. Manage contracts from initial pricing and quoting to billing and automated renewals.
However, this dispatching software can be costly, particularly for smaller businesses. It needs a substantial investment in hardware, software and training, which might drive up costs.
Oracle Field Service Cloud
Product Overview
| User Sentiment Score | 80% |
| Analyst Rating | 90 |
| Company Size | M | L |
What It's Best For
| Capability | SelectHub Analyst Score |
|---|---|
| Customer self-service portal | 100 |
| Automated work order assignment | 100 |
| Assign work orders through score-based, intelligent resource recommendations | 100 |
| Recall management | 85 |
| Work order templates | 85 |
Chart freight routes and track revenues with Oracle Field Service Cloud.
What It Does
Oracle Field Service Cloud is a dispatch system that features cloud deployment, predictive analytics and geolocation services.
This solution automates dispatches by matching operators with tasks based on skill, location and experience. It also sends notifications and alerts for maintenance needs and breakdowns.
Oracle Field Service includes extensive scheduling features to assist firms in optimizing their field service operations. When scheduling repair orders, the software considers technician availability, skill level and location, which can help improve efficiency and save money.
Automatically pair the right technology to the target consumer, boosting overall satisfaction and driving customer retention.
Lastly, it’s a platform-independent solution that runs on PCs, mobile devices or minicomputers.
However, this dispatch management software offers no on-premise installation or batch invoices.
Salesforce Field Service
Product Overview
| User Sentiment Score | 83% |
| Analyst Rating | 87 |
| Company Size | M | L |
What It's Best For
| Capability | SelectHub Analyst Score |
|---|---|
| Automated invoicing | 100 |
| Automated work order assignment | 100 |
| Gantt chart view | 100 |
| Invoice tracking | 85 |
| Customizable dashboards | 85 |
Schedule and track deliveries using Salesforce Field Service.
What It Does
Salesforce Field Service leverages Salesforce’s impressive CRM features. Its functionalities are documentation, skill-based assignments, quoting and routing services, and inventory management.
Salesforce Field Service is a complex solution with numerous capabilities, and it may take some time for users to become skilled in using it.
It can make automated decisions to guarantee that your consumers always have the best experience possible. It can connect a consumer with a professional with the necessary skill set to complete the task.
You may assign the best specialist for the job by considering various customer variables, including service tier, complexity, location and more.
The dispatch software provides field technicians with a mobile app to receive task assignments, access client information and update job status in real time.
Salesforce Field Service works in tandem with other Salesforce products to provide a single platform for multiple business operations. This integration provides a 360-degree perspective of customers, improves team collaboration and allows data exchange and analysis, resulting in better-informed decision-making.
ServiceMax
Product Overview
| User Sentiment Score | 79% |
| Analyst Rating | 87 |
| Company Size | S |M | L |
| Free Trial | Available |
| Starting Price | $59 |
What It's Best For
| Capability | SelectHub Analyst Score |
|---|---|
| Automated invoicing | 100 |
| Reverse logistics | 100 |
| Customizable dashboards | 100 |
| Adjust map settings or configurations | 85 |
| Approve or reject work orders | 85 |
Easier Invoicing with ServiceMax.
What It Does
ServiceMax is dispatcher software that serves field technicians and back-office managers alike. It integrates with a host of other utilities and is accessible from mobile devices or company-owned systems.
Order management is a breeze with ServiceMax as it automates scheduling, integrates with CRM tools and gathers customer information smoothly.
It optimizes technician routes and reduces travel time by integrating GPS and mapping capabilities. ServiceMax helps dispatchers make informed decisions to improve efficiency and reduce fuel costs by accounting for traffic, distance and task priority.
It calculates the user's earnings and key performance indicators (KPIs). It uses several indicators, including SLA fulfillment, contract leakage and engineer productivity. These metrics are then presented in reports or dashboards.
ServiceMax is a premium solution, and the licensing fees may be too expensive for small firms or groups with limited resources. There may also be additional charges for advanced features, modules or customization.
Dynamics 365 Field Service
Product Overview
| User Sentiment Score | 85% |
| Analyst Rating | 86 |
| Company Size | M | L |
What It's Best For
| Capability | SelectHub Analyst Score |
|---|---|
| Automate recurring invoices | 100 |
| Equipment tracking | 100 |
| Schedule preventive maintenance | 100 |
| Inventory reports | 85 |
| Adjust map settings or configurations | 85 |
Streamline your workflow with Dynamic 365 Field Service.
What It Does
Dynamics 365 Field Service is a highly-customizable app that simplifies back-office processes, eliminating the need for pen and paperwork.
Leverage automatic selection of the best-fit technician and route for a work order to reduce tech commute times and boost customer satisfaction. It provides impressive mobile support between field techs and back-office managers.
Real-time monitoring facilitates actionable decisions, including change of technicians. Lastly, this tool offers a range of third-party extensions of its former version, FieldOne, for access across systems and departments.
Dynamics 365 Field Service optimizes the use of available resources with capabilities like intelligent scheduling and resource allocation. It takes into account criteria such as technician skills, location and availability to enhance production and reduce trip time.
Pros and Cons From User Reviews
| Pros | Cons |
|---|---|
| Almost 80% of users recommend the product because of its prompt, friendly and efficient customer care. | 75% of people agree that the user interface of Dynamics 365 is confusing and difficult to navigate. |
| In-depth analytics and reports are one of the product's strongest features, as indicated by 80% of consumers. | Almost 57% of consumers who use the mobile app complain about its limited functionality and data syncing concerns. |
| According to 100% of ratings, its functionality is useful because it can handle all supply chain requirements and everything from setting shipments to viewing reports. | More than 55% of ratings on shipment bookings claim that the process is time- and labor-intensive. |
Expert recommendations and analysis on the top Dispatch Software
Questions To Ask Yourself
Use these questions as a starting point for internal conversations:
- What’s the best deployment strategy for your requirements?
- What goals do you wish to achieve with the software?
- How is it a better fit than the existing solution, if you use any?
- What are the critical pain points I am facing in our operations?
- Will the employees need training to use the software?
Questions To Ask Vendors
Use these questions to start conversations with vendors:
About the Software
- How does the software integrate with other solutions?
- Is it user-friendly, or does it involve a steep learning curve?
- What data security features does the software offer?
- Is it customizable as per business needs? If yes, to what extent?
- What are the core strengths of the software?
About the Vendor
- Does the vendor provide any additional training and support?
Expert recommendations and analysis on the top Dispatch Software
Next Steps
Managing a transportation fleet is becoming increasingly complex. Without the right system, your operations will end up like the plate spinner who loses his rhythm. Dispatch software avoids that with features like GPS tracking, automation and BI applications.
Grab a copy of our free, interactive comparison report for an in-depth view of field service vendors’ capabilities like preventative maintenance, invoicing and customer notifications. You’ll get access to comparison ratings, reviews, pricing and more.
Product Comparisons
- Oracle Field Service Cloud vs. IFS Field Service Management
- Salesforce Field Service vs. IFS Field Service Management
- Salesforce Field Service vs. Dynamics 365 Field Service
- ServiceMax vs. Dynamics 365 Field Service
- Dynamics 365 Field Service vs. IFS Field Service Management
Additional Resources
Top 10 Dispatch Software Leaders by Analyst Rating (of 59 products)
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