Best Human Services Software
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PRODUCTS
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BUYER'S GUIDE
Buyer's Guide
By Madhurima Dey, Technical Content Writer at SelectHub
Human services software enables human service firms to collect data in a centralized, safe location and monitor various HR aspects while adhering to regulatory and reporting standards. Critical services, including case management integration across agencies, secure access to actionable insights and real-time public participation, rely on advanced analytics, artificial intelligence and hybrid cloud computing applications used by this software.
With human services technology, you can enhance your humanitarian efforts. Human services solutions used by organizations operating in mental well-being, drug dependency prevention, consciousness, senior services and more are directly or indirectly changing global lives.
Executive Summary
- Nonprofits can use human services solutions to boost productivity and optimize procedures.
- Integration capabilities, durability and usability are all things to consider before purchasing.
- A series of questions for both you and the providers will be helpful.
What Is Human Services Software?
Human services software, often known as nonprofit case management software, is meant to be a complete answer for human services enterprises from client admission through impact reporting. It keeps track of nonprofit cases and serves as a single hub for customer and case data.
Nonprofits use these systems as functioning tools for field workers. This technology also assists social service agencies in handling client information, performing assessments, aiding case planning and supporting process monitoring.
Human services software frequently integrates with nonprofit solutions or has functionalities comparable to those found in that category.
A product must meet the following criteria to be considered for the human services category:
- Include client intake forms
- Manage data collection features for field agents
- Preserve client data
- Examine the impact of the program
Primary Benefits
There are numerous benefits of using human services software. Here are several advantages you can expect from implementing one of these solutions.
- Applicant Tracking Systems
- Background Check
- Call Center Workforce Management
- Compensation Management
- Corporate LMS
- Employee Engagement
- Employee Pulse Survey Tools
- Employee Scheduling
- Enterprise LMS
- HR Case Management
- HR
- HR Software For Nonprofits
- Interview Scheduling
- Job Board
- LMS
- Mobile Workforce Scheduling
- Onboarding
- Online HR
- Online Training
- Payroll
- Performance Management
- Recruiting CRM
- Recruitment
- Sales Commission
- Talent Management
- Time and Attendance
- Workforce Management
Save Time
One of the main goals of human services software is to save clients' and field agents' time and improve their experience. It streamlines workflows and administrative activities that might otherwise be too much for some nonprofits to undertake.
Manage Cases Faster
Leverage automated tools to aid more clients, handle cases quickly and simplify data collection and analysis. It uses customizable workflow technologies and prioritized to-do lists to streamline casework so that no one falls between the cracks.
Achieve Consistent Recordkeeping
Ensuring that all documents are well maintained and preserved inside individual folders is difficult in a nonprofit organization. With digital records and other capabilities, human services software helps nonprofits streamline data input and record maintenance. This process also guarantees that accurate client data is appropriately backed up and retained for future use.
Attract More Funding
You can recognize the strengths and shortcomings of your organization using comprehensive human services software, which clarifies your thoughts and improves stakeholder participation.
Go Mobile
Employees may use mobile applications to access all essential features immediately from their phones. Mobile apps enable the entire team to check the dynamic organizational chart and communicate on projects. Managers can evaluate and authorize workflows and access the data they need at any moment, from anywhere.
Key Features & Functionality
Automated Case Management | Receive, process and deliver cases as quickly as possible. Maintain case data, program administration and service delivery in one centralized place. This software allows you to track the complete process of case management. Nonprofits can develop programs to provide beneficial and long-term benefits to current and future members. |
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Enterprise Reporting | Reporting functionality gives you self-service access to all company data and more insights into trends and indicators that could affect your programming and fundraising plans. To meet your company requirements, create, distribute, plan and publish ad hoc customized reports. |
Directory | Directory functionality gives you a quick and inexpensive approach to creating a searchable digital resource. Support your community by creating an innovative portal that connects those in need with someone who can contribute. |
Approval & Alerts | Streamline HR processes with capabilities like easy alerts and digital signatures. With open API and automatic file transfers, you can quickly exchange information and integrate systems. |
Business Analytics | Focus on uncovering operational business insights using predictive analytics to find patterns, significant drivers and areas for development and help organizations produce better data-driven strategies. |
Collaboration | Internally refer clients to other projects, and interact with other organizations, care centers, and government entities in your community. |
Software Comparison Strategy
As previously stated, choosing amongst all of the human services software options available on the market might be difficult. How do you choose the right one for your organization? It usually comes down to your nonprofit's specific needs. However, there are a few things that do not change.
Features Requirements
With human services software, case management, instant messaging and client scheduling are standard and found in all packages. However, you should seek flexible integration features to integrate the program seamlessly into the existing system. You can also check for built-in security features if you need to protect critical nonprofit information.
User Access
Software costs rise as subscribers grow. Check the overall number of people who will need access to the software before negotiating with vendors. Assess the software options in your pricing range and select the best option.
Budget Planning
Budget is among the most vital areas of your software buying plan. You want to get the best human services software available without breaking the bank. Inquire about the top human services software available from current nonprofits and industry specialists.
Cost & Pricing Considerations
The cost of human services software is usually determined by the deployment mode, supplier and functionality required. There are also some more aspects to consider. The following are some pricing details to consider while selecting software.
- What is the size of your organization, and how do procedures operate there? Vendors provide various solutions, determined by the scope and nature of a nonprofit's work.
- The price of software licensing might be pretty high. Count the number of staff who require system access. Vendors frequently charge based on the number of people who utilize the system.
- Make a list of all of the capabilities you'll need. The higher the number of characteristics you list, the higher the price.
- It will help if you also search for third-party integrations, as nonprofit software will need to integrate with your existing systems.
The Most Popular Human Services Software
After learning about the advantages, functionalities and pricing, it's imperative to consider a few of the most prominent software solutions. After extensive research, we've selected these human services software frequently used and praised by critics. Let's get started.
Note: These are our top picks for overall HR platforms and may not specifically cater to human services needs.
UKG Pro
A cloud-based HR solution, UKG Pro aims to provide distinctive, culture-driven solutions that support medium to large businesses. It provides role-based access and capabilities for attracting and onboarding new employees, scheduling, managing pay, monitoring time and labor, etc. Through productivity, succession, training and compensation, you may grow your business, teach your people and learn about their attitudes toward work through surveys.
HR features in UKG Pro include payroll management, timekeeping, calendar management and more.
Oracle HCM
Oracle HCM is a cloud-based software suite that enables HR members to provide an end-to-end strategy for managing the whole employee life cycle. From recruitment to onboarding through promotions, it covers almost everything. Implementing Oracle HCM Cloud allows businesses to make better, wiser and more strategic choices.
Oracle HCM can be used to track work engagement and goals.
Dayforce
Dayforce integrates HR, payroll and recordkeeping systems and procedures. You can use the Dayforce self-service tools to enable employees to view payroll, schedules, time off details and income statements. Allow the workforce to seek time off and update their personal and emergency contact details.
Dayforce's employee payroll analytics dashboard.
Questions To Ask
It will help if you thoroughly know the holes in your current network to make an intelligent selection before purchasing software. Examine the facility and determine which workflows the new approach should improve. Pre-purchasing analysis can assist you in nailing down the perks of human services software. We've created a collection of questions to help you get started.
- Is my budget sufficient for the product I need?
- Will my current infrastructure be capable of supporting the new software?
- Do I have any unique design criteria?
- How many users need simultaneous access to the network?
- Do I need software that can scale?
Creating a questionnaire for the providers is critical during the software buying process. Make sure to include all of your questions and suggestions. Also, request trials to see how the system operates in a real-world setting. It will also assist you in determining suppliers' hidden pricing and service fees. Here are a few questions to start a dialogue with them.
- Is the software's UI user-friendly?
- How frequently is the solution updated?
- Do you provide customer service around the clock? Is it possible to specify the times when it runs, if not?
- Is there a mobile app for it?
- If asked, do you provide in-person education and demonstrations?
In Conclusion
Human services software provides the capabilities that your nonprofits require to run smoothly. Sophisticated forms make documentation simple, and automation ensures that nothing gets overlooked.
Products found for Human Services Software
Workday HCM
Workday HCM is a SaaS solution that unifies all aspects of managing the employee lifecycle in a single HRMS. The suite of modules allows organizations to operate globally, run payroll, administer benefits, manage talent and facilitate learning, among other things. While designed for medium and large enterprises, the platform can support the needs of smaller businesses as well. A business process framework provides control for all internal processes. The software is also equipped with audit tools and built-in security capabilities, and it offers mobile apps for flexible access.
UKG Pro
UKG Pro provides a unified, cloud-deployed suite that allows companies to manage human capital at a global scale. It offers an array of core features including payroll, benefits, recruiting, onboarding and learning. Users can also leverage it to manage employee data and files, compensation, time and attendance, performance, and succession plans.In addition to HR-specific capabilities, it incorporates advanced technology such as machine learning and AI, predictive analytics and business intelligence. This helps optimize performance, streamline tasks, improve understanding of the workforce and drive retention.
ADP Workforce Now
ADP Workforce Now is a comprehensive human resources and payroll management system designed to streamline HR processes. It is typically employed by HR professionals and businesses of various sizes seeking an integrated solution for payroll, benefits administration, time and attendance tracking, and talent management. ADP Workforce Now's key features include automated payroll processing, employee self-service, and compliance management. Users appreciate its user-friendly interface and the ability to simplify complex HR tasks. In comparison to similar products, ADP Workforce Now is favored for its scalability and robust reporting capabilities, making it a reliable choice for organizations aiming to enhance HR efficiency. Pros User-friendly interface Efficient payroll processing Robust reporting Cons Pricing can be high Complex for small businesses Customer support variations
Oracle HCM Cloud
Oracle HCM Cloud provides a suite of applications that enable organizations to build and execute modern human resources and talent management strategies. Its set of modules includes human resources, talent management, workforce management and AI capabilities. These modules help align human resources processes that are supported by local compliance and provide managers with access to a workforce directory, employee profiles and skills information, time monitoring, policy implementation, and employee experience and skill alignment. It also enables talent managers to create a talent-rich applicant pool, recruit and retain quality hires, and execute employee engagement practices.
Zoho People
Zoho People is a cloud-based platform that facilitates labor management activities such as performance evaluation, time and attendance tracking, and expense reporting. As part of a larger product suite, it can seamlessly integrate with the rest of this vendor's recruiting and expense solutions. It also connects with the provider's payroll product, but payroll is only available internationally in India and in the U.S. for California and Texas. Includes support for 12 languages, allowing organizations to manage a global workforce.
SuccessFactors
SuccessFactors combines a set of integrated products to form a complete suite for HCM. The HRIS system enables companies to execute basic human resource functions as well as expand to strategic initiatives and planning to remain competitive. Based in the cloud, uses technology such as AI and machine learning to solve pressing human resources demands. In addition, SAP offers consulting and professional services to help companies implement integrations, deploy HRMS software and more.
Dayforce
Dayforce combines all major HR components into a cloud-based, unified HRMS. Suitable for smaller companies that need to manage over 100 employees to enterprises with thousands of employees, this program helps businesses tackle every aspect of the employee lifecycle. Companies can take advantage of professional services, payroll tax filing and standardized implementation processes via Dayforce Activate.
Netchex
Netchex offers web-based payroll, HR, benefits and administrative service software to businesses of all sizes and industries. It’s single-source and facilitates automated pay tracking, tax compliance and analysis. Customize pay rates, frequency and type of payment with individual payout options. The integrated payroll system simplifies payroll for managers and administrators. Employees can easily access payroll information and history from the cloud or mobile app.
PeopleStrategy
The PeopleStrategy suite enables small and medium-sized businesses to manage all aspects of human resources from one cloud-based platform. Its modules cover core requirements (performance, comp planning, onboarding), workforce management, payroll, benefits administration and talent acquisition. Capabilities include applicant tracking, self-service, analytics and reporting. It automates many parts of the administration process and stores information in a single database to eliminate double data entry.
Paycom
Paycom automates a variety of the core tasks necessary for managing and retaining talent. It helps businesses streamline their processes and relieve the burden of unnecessary paperwork, allowing managers to focus on tasks that cannot be automated. Cloud-based deployment provides access to features from any internet-connected device, enabling users to complete tasks even when they’re out of the office. It facilitates tasks such as benefits administration, reporting and more.
CoreHR
CoreHR is a cloud-based solution that provides integrated payroll, people management, workforce management, talent, recruitment and analytics. Designed for midsize enterprises, it supports HR tasks, automates workflows and delivers insights on all aspects of the workforce. A mobile app for iOS and Android devices allows users to take work with them anywhere.
Infor HCM
Infor HCM (formerly Infor Cloudsuite HCM) is a cloud-based product designed to deliver comprehensive capabilities for medium-sized and large organizations. Its core bundle consists of global HR, HR service delivery and talent management. Companies can add on payroll, HCM analytics and workforce management modules on an as-needed basis for extended functionality.
Ascentis
Ascentis offers HCM services to companies of all industries via its cloud-based suite. Its five modules include time and attendance, payroll, HR and benefits, talent, and recruiting. Users can choose to pick individual functionalities or the entire package of services, depending upon their needs.It facilitates process automation for several complex business processes and transactions, reduces the probability of errors, offers real-time analytics, eliminates manual work, and helps talent managers and organizations cater to their human resources and talent management requirements. It also provides ease-of-use through an interface that can be accessed anytime, anywhere on a desktop, tablet or smartphone.
Paylocity
Paylocity is an all-in-one cloud payroll solution that enables organizations of every size to execute administrative tasks such as talent acquisition, time and labor management, and other core processes. Its functionality includes multiple configuration options that allow companies to customize according to their needs.It contains robust security measures such as encryption, real-time backups and secure data centers. It also has a user-friendly mobile app that is compatible with both iOS and Android devices.
PrismHR
PrismHR offers flexible, customizable and efficient solutions to support the comprehensive payroll, benefits and HR management requirements of small businesses and HR service providers. It provides assistive capabilities through the six key modules: platform, payroll, talent, time, employee portal and benefits. Its marketplace offerings include tools for financial wellness, identity protection, time and attendance, voluntary insurance, compliance, consulting services, taxes and more. These add-on capabilities are pre-integrated and give HR providers validated connections.
Sage People
Sage People is a global cloud system that provides workforce analytics, attendance, leave management, talent management and payroll. Designed for mid-sized multinational companies, it can be accessed anytime and on any device. Automation and analytics enable business continuity, increase workforce visibility and boost productivity. It is fully extendable, with the ability to integrate with third-party products.
Zenefits
Zenefits is a cloud-based suite that provides integrated HR, payroll and benefits. It’s targeted at small businesses but can be used by organizations with up to 2,000 employees. Key features include time management, performance management, hiring and onboarding, and document management.Users can view the company’s structure via a dynamic org chart, which gives a real-time picture that shows changes to titles, contact info and other system updates. An employee directory centralizes information to facilitate easy collaboration.
Epicor HCM
Epicor HCM helps companies manage their people with automation for HR processes and tools that enable tracking, managing and analyzing all employee information from application to retirement. Through its self-service access, users can personalize the homepage with their company’s tasks and schedules. Executives can access company metrics and get detailed insight into the organization and employee trends. Recruitment management, absence tracking and benefits management provide greater control over time off, staffing, and organizational productivity and efficiency. It can be hosted in the cloud or licensed for on-premise deployment.
talentReef
Talentreef provides SaaS-based social recruiting and talent management solutions, catering to the needs of the hourly workforce in the service industry. It helps organizations streamline their employee hiring, training and talent management operations. Its mobile-first focus helps streamline recruitment processes. It covers numerous processes, including recruitment marketing, ATS and assessments, onboarding and compliance, performance and engagement, training and development, employee self-service, reports and analytics, and integrations. With it, users can improve applicant flow, simplify employee onboarding, ensure compliance and boost employee performance.
ADP Vantage HCM
ADP Vantage HCM, a cloud-based, on-premise and open architect solution, brings together core human resources services through integrated modules that help manage payroll, time and attendance, workforce management, talent management and more. It helps organizations of all sizes across the U.S. improve employee engagement and gain real-time insights to enhance workforce processes and workplace operations. It simplifies office administrative operations, minimizes risks, reduces expenses and provides dedicated guidance to enhance operational efficiency. Talent managers can streamline the onboarding process and synchronize performance with preset goals on a monthly and yearly basis. It also offers a mobile application.
Vibe HCM
Vibe HCM unifies core human resources capabilities surrounding transactions and compliance, along with strategic employee engagement. The SaaS-based software includes recruiting, onboarding, core HR, time and attendance, communication and connection, talent development and recognition, payroll, compliance, benefits management and engagement measurement. It’s suitable for medium and large businesses.There are two different versions of the product available to deploy. Essentials is best for businesses that need to get up and running quickly but want the ability to upgrade in the future. Edge is suitable for those whose complex requirements call for customization and advanced capabilities.
Alight
Alight is a cloud-based human capital management and trade solution provider with a focus on core HR, payroll and benefits. It improves business operations to achieve favorable results for employees by using data analytics and proprietary AI. It also helps employees improve their health and productivity while offering worldwide collaboration. It delivers data-driven insights for better workforce care, helps to increase return on technology investments and streamlines strategic decisions to cater to employee health and financial and retirement needs.
SumTotal
SumTotal is a configurable, unified platform that enables businesses to attract, build and retain talent. Its modules deliver capabilities for talent acquisition, talent development, learning management, talent management and workforce management. It assists organizations with recruiting, mentoring, career path planning, onboarding, continuous feedback, succession planning and more It also provides an ATS that enables employee tracking, from receiving résumés to onboarding. Cloud-based and on-premise deployment is available, and it can be used on smartphones or tablets.
Paychex
Paychex provides payment processing, time-keeping and other general human resource software. They offer this to self-employed users, small businesses, medium business and large enterprise ventures. Buyers can choose from various pricing plans and payment options such as direct deposit, real-time transfers and same-day ACH. Most versions have some core HR management and pay processing functionalities.Based in the cloud, it assists with hiring, onboarding, tax filing, benefits management, business insurance, startup services and more. Users can customize it to meet their specific needs, adding only what they use. This allows administrators to ensure it fits their requirements, whether they be simple or complex.
Kronos Workforce Ready
Kronos Workforce Ready (now known as UKG Ready) is a cloud-based HRM software designed to meet the needs of businesses of all sizes, across all industries. Users have access to a broad range of features and additional integrations to complete a variety of core human resources tasks. Facilitating management of both full- and part-time employees as well as hourly or salaried employees, it is customizable to meet the specific needs of any business. Users have the option to start with the full deployment of modules or begin with a single module and build from there.
Cornerstone OnDemand
Cornerstone OnDemand is a cloud-based talent and performance management product. Together with its subsidiaries, it helps companies cater to their people development and management needs, handling the employee lifecycle from start to end. Five modules support recruiting, learning, performance and content management. It can be accessed from anywhere at any time, regardless of the user’s location or device type.
PeopleGuru
PeopleGuru is a cloud-based solution that provides payroll, time and labor management, benefits management, talent acquisition and performance management. Designed for mid-market organizations, it manages the complete employee lifecycle for a diverse, multi-generational and virtual workforce.
Viventium
Viventium, a cloud-based HRM software for small and mid-sized organizations, enables talent managers, executive leaders and organizations to manage general human resources, payroll, recruitment, time and attendance. It offers flexibility, expert guidance, easy customization and usage, and other facilities to aid HCM needs. Employers can track employee data, run mock audits, create custom action plans, save employment data, run data analysis, develop employee surveys, accept or reject leave requests, add essential candidate information to dedicated profiles and more.
SyncHR
SyncHR is a comprehensive HCM platform that delivers benefits, payroll, time and attendance, talent management, and core human resource management capabilities to mid-market companies. The cloud-based human resource management software automates common tasks and can integrate with other business systems to provide real-time insights across an organization.
Namely
Namely is a cloud-based platform for mid-sized businesses. A suite of connected modules allows organizations to manage payroll, time and attendance, benefits, and talent. It comes equipped with additional features for general HR activities, such as document storage and management, customizable dashboards, and audit trails that help save time, configure employee profiles, track events and activities, and control access.
JazzHR
JazzHR is a SaaS service provider that helps companies find and recruit great employees. Recruitment managers can replace spreadsheets and emails with an ATS that automates, centralizes and streamlines the recruitment process. Companies can leverage it to handle any internal approval processes, post and syndicate jobs to paid and unpaid job boards, add job listings to a hosted company career page, create and share employment offers, request referrals, complete onboarding paperwork, customize reporting and track applicant sources. Features include candidate sourcing and experience, interviews and assessments, applicant tracking, employer branding, collaborative hiring, offers and e-signatures, compliance, and more.
Deltek HCM
Deltek is a human capital management solution that aids in acquiring, training and developing staff. It helps automate expense reporting, manage HR, engage in performance management and professional development and more. Track, analyze and aid employees during the entire life cycle, starting with acquisition and recruiting, hiring and onboarding, and then ending with performance management and encouraging a culture of continuous learning. It comes with several specialized functions for specific industries. Generally speaking, it’s suitable for a workforce’s staffing and budgeting needs.
Paycor
Paycor is a full-service, cloud-based HR system designed to meet the needs of small and medium-sized businesses. It assists with various core HR tasks, including hiring, learning and development, time tracking, and payroll. While suitable for companies across all industries, it can be customized to benefit a variety of specific sectors, including food service and healthcare. Users can manage recruiting, talent acquisition, development, learning and more.
ClearCompany
Founded in 2004 as HRM Direct, ClearCompany offers solutions for hiring, retaining and engaging employees. It’s equipped with capabilities to assist with managing employees throughout every stage of their lifecycle. The end-to-end HR suite provides users with branded career sites, hiring, onboarding and more. It’s suitable for businesses of all sizes in all industries.
JobDiva
JobDiva is a cloud-based Platform-as-a-service (PaaS) for staffing enterprises, incorporating a patent-protected recruiting engine. Its partner ecosystem offers more than 150 integrations that provide robust recruiting and hiring capabilities that assist throughout every phase of the process. Through its implementation, businesses are able to decrease their time-to-hire, engage easily with candidates and grow their organizations.
Fingercheck
Fingercheck is a cloud-based human resources platform that streamlines hiring, time tracking and payroll tasks along with various other HR management tasks. Beneficial for users at all levels, it allows both employees and employers to streamline workflows. It helps automate payroll processes, connects time tracking, payroll and core HR functions, and automatically tracks and compiles relevant data.
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