Best Call Center Workforce Management Software

Workforce Suite, formerly known as EmpCenter, is a full-service suite from Workforce Software that provides a variety of HR software, designed to meet the needs of businesses of all sizes. With buying options specific to businesses in 10 different industries, Workforce Software caters to organizations with a variety of needs. By utilizing features such as time and attendance, labor scheduling and labor analytics users can streamline their HR processes and facilitate interactions between managers and employees. Managers are able to collect, track and analyze data to recognize trends within the company and improve existing business practices.

Verint’s Impact 360 Workforce Management software, often referred to as simply Impact 360, automates a variety of HR tasks to reduce things such as overstaffing and turnover rates. Managers can leverage its functionalities to streamline workflows and gain insights into progress of specific tasks. With high-level overviews of work processes and employee performance, managers are able to forecast future business needs and generate efficient schedules. There are also integration options for businesses with more comprehensive needs.

Paylocity is an all-in-one cloud payroll solution that enables organizations of every size to execute administrative tasks such as talent acquisition, time and labor management, and other core processes. Its functionality includes multiple configuration options that allow companies to customize according to their needs.It contains robust security measures such as encryption, real-time backups and secure data centers. It also has a user-friendly mobile app that is compatible with both iOS and Android devices.

SAP SuccessFactors Workforce Planning is a people management solution that helps managers plan goals and ensure objectives alignment with the business strategy. It also helps improve efficiency and productivity across the workforce. It combines strategic planning capabilities with headcount planning, enabling businesses to create a roadmap. Some of the core capabilities include forecasting, financial modeling, risk analysis, strategy bank and workforce planning.

Aladtec is a cloud-based software suite designed to manage complex workflows for public safety and large-scale enterprises. It offers staff scheduling and employee management to organizations and businesses that operate around-the-clock. It streamlines and automates crucial HR tasks, like shift management and staff scheduling. It provides an integrated online setup for shift scheduling, attendance, payroll reporting, tracking certifications, document management, file storage, compliance management and more.

Aspect Workforce Management provides solutions designed for call centers to forecast and plan staffing needs in advance. Using it enables companies to ensure accurate workforce availability in real time for seamless enterprise management. Users can also leverage it for scheduling and tracking to ensure that the right level of expertise is available on time. Features include scheduling, analytics, forecasts and automation.

Synerion offers a full-service suite and standalone modules to meet a variety of HR needs. Companies can leverage it to manage workforce activities such as scheduling, monitoring time and attendance, generating reports and more. Two package options are available to cater to businesses of different sizes, enabling easy management of the workforce. It also offers labor costing, time clocks, reporting and analytics, timesheets and more.

JDA Workforce Management helps users to strategically plan how to best utilize team members based on their strengths and weaknesses. It's able to assist with labor planning, budgeting, scheduling and task management along with a variety of other vital tasks.The WFM system comes fully equipped with mobile capabilities that benefit the entire team. Individual employees are able to utilize mobile tools that will help increase their work productivity and help them to provide a better customer experience.

Oracle Workforce Management is a web-based solution that helps managers align business strategies and workforce plans. It automates the process of time and attendance recordkeeping and also offers forecasting of workload demand and labor. Users can leverage it for creating a safer workplace, ensuring accurate time and data entry, managing workforce schedules, and more.

Kronos Workforce Ready (now known as UKG Ready) is a cloud-based HRM software designed to meet the needs of businesses of all sizes, across all industries. Users have access to a broad range of features and additional integrations to complete a variety of core human resources tasks. Facilitating management of both full- and part-time employees as well as hourly or salaried employees, it is customizable to meet the specific needs of any business. Users have the option to start with the full deployment of modules or begin with a single module and build from there.

SumTotal is a configurable, unified platform that enables businesses to attract, build and retain talent. Its modules deliver capabilities for talent acquisition, talent development, learning management, talent management and workforce management. It assists organizations with recruiting, mentoring, career path planning, onboarding, continuous feedback, succession planning and more It also provides an ATS that enables employee tracking, from receiving résumés to onboarding. Cloud-based and on-premise deployment is available, and it can be used on smartphones or tablets.

Five9 is a cloud contact center solution to facilitate customer engagement globally. It helps enhance agent and supervisor productivity, increase revenue, and improve the customer experience. Along with simplifying the complexities of a contact center, it also reduces the cost of on-premises maintenance. Other offerings include historical dashboards, agent scripting, web callback, speech-enabled IVR, pre-built CRM integrations and more.

NOVAtime is a full-service workforce management software designed to automate core human resources tasks. Suitable for businesses of all sizes, it comprises multiple functionalities that work together to meet a variety of needs. Each of these functionalities can also act as stand-alone options for businesses in search of more targeted task automation without the need for integrative capabilities.

Meta4 is a unified cloud-based software that provides HCM, talent management, compensation and workforce management services. Designed to address both local and global needs for companies of all sizes, it manages the complete HR cycle, from payroll and personnel administration to global talent management.

Infor CloudSuite Workforce Management is a cloud-based labor management software designed to meet the needs of businesses of all sizes. It helps businesses ensure regulatory and legislative compliance, reduce labor costs and boost employee performance. It facilitates time and attendance tracking, schedule building and provides managers with insights into overall business performance. Managers can leverage the software to optimize core HR processes and manage all team members, conveniently through a single interface.

Boomr is a time tracking solution for businesses of all sizes. It is web-based, with mobile support for Android and iOS. It allows for shift scheduling, employee monitoring and project tracking. It is highly integrable, enabling external payroll, HR and productivity management. Automation tools can automate processes like time off accrual tracking. It works for businesses with multiple locations and varying job sites, with multiple office support options and live GPS tracking.

Skedulo Deskless Productivity Cloud is designed to help manage workers, whether they are based at a single, fixed site or are mobile. It streamlines scheduling, performance evaluations and other similar tasks to provide insights into productivity and improve efficiency. It fosters communication between team members at every level, helping to ensure that employees and managers are always aware of changes. By automating and streamlining essential tasks, the software increases productivity and efficiency as well as fosters a positive environment for both workers and business clients.

Workforce Dimensions (now known as UKG Dimensions) helps automate and streamline important processes like scheduling, payroll, compensation management and timekeeping. Integration, a mobile app and artificial intelligence support streamlined operations. Reports, data collection, talent acquisition and performance management are some of the core features offered. Specialized capabilities include task management, gaming and SMS ShiftFill.

Payserv supports and develops employees with robust management features provided by its Workforcethrive software. Users can securely access their information from any internet-enabled device through a simplified, single source. It connects critical processes like payroll and time management to optimize daily operations.It is designed to serve medium to large-sized businesses and supports human capital management, scheduling, employee performance and more. It can also help users stay compliant with various benefits guidelines. It is available through a cloud-based deployment strategy.

With a range of HR products, SmartLinx provides users with capabilities that can either function individually or integrate to work together as a full suite. By focusing on people management, it helps users to optimize workflows and boost workplace productivity and efficiency. Some of its capabilities include time and attendance, payroll and scheduling. It also offers reporting and analytics, giving users insight into their workforce’s productivity and performance.

ADP Workforce Now is a comprehensive human resources and payroll management system designed to streamline HR processes. It is typically employed by HR professionals and businesses of various sizes seeking an integrated solution for payroll, benefits administration, time and attendance tracking, and talent management. ADP Workforce Now's key features include automated payroll processing, employee self-service, and compliance management. Users appreciate its user-friendly interface and the ability to simplify complex HR tasks. In comparison to similar products, ADP Workforce Now is favored for its scalability and robust reporting capabilities, making it a reliable choice for organizations aiming to enhance HR efficiency. Pros User-friendly interface Efficient payroll processing Robust reporting Cons Pricing can be high Complex for small businesses Customer support variations

ATOSS assists businesses in cloud-based management of their workforces. It allows businesses to forecast and plan for unforeseen circumstances like changes in the demand for and availability of personnel. Suitable for companies of all sizes in most industries, it aims to align demand and cost-based personnel availability with requirements for efficiency. Its main attributes include forecasting, capacity planning, scheduling, self services and more.

Ecotime, designed by Huntington Business Systems, serves businesses of all sizes and was designed to be scalable to meet the needs of growing businesses. It streamlines and automates a variety of core HR tasks, including scheduling and reporting. Integrative capabilities allow managers to customize the software to meet the unique needs of the business. Streamlining workflows can result in reduced labor costs, increased employee satisfaction and more informed decision making.

Push Operations is a cloud-based solution that enables organizations to manage a workforce. It automates payroll, time and attendance, scheduling, reporting, tip management and more for improved efficiency and reduced labor costs. Users can manage shifts, access reports in real time and seamlessly communicate. It also offers flexible access on mobile devices, integrations and features that aid compliance.

UKG Pro provides a unified, cloud-deployed suite that allows companies to manage human capital at a global scale. It offers an array of core features including payroll, benefits, recruiting, onboarding and learning. Users can also leverage it to manage employee data and files, compensation, time and attendance, performance, and succession plans.In addition to HR-specific capabilities, it incorporates advanced technology such as machine learning and AI, predictive analytics and business intelligence. This helps optimize performance, streamline tasks, improve understanding of the workforce and drive retention.

Humanity is a cloud-based workforce management solution that manages project schedules, payroll and documentation. Organizations can access actionable data to optimize staffing based on employee skill set, staff availability and historical sales and sales forecasts. It comprises four key modules—time clock, scheduling, human resource and payroll. The scheduling function automates shift planning while importing schedules from popular third-party modules. Companies can monitor employee work hours and check-in details using the time clock capability. The payroll module simplifies processing payroll based on employee timesheets. It tracks human resources documentation, employee vacations and training programs.

7shifts is a cloud-based solution designed for restaurant owners to manage shifts, labor compliance, employee communication and engagement. Employees can check upcoming shifts and availability while requesting time-offs using the mobile app. It facilitates shift swaps and exchanges when employee availability changes. Robust engagement modules help restaurants retain staff, stay compliant and trim labor costs. It fosters social networking by allowing employees to post messages about upcoming social events and sending reminders for pending assignments.

Pipkins is a provider of high-quality, cutting-edge labor optimization systems for front- and back-office purposes. It offers scheduling and forecasting for predicting call traffic and staffing needs, among other usages. Its other key offerings include vacation planning, real-time adherence monitoring, attendance and time tracking, work confirmation for payroll, task tracking, complication monitoring, performance management and an omnichannel ACD.

Reflexis Workforce Scheduler offers a variety of features that facilitate building schedules, budgeting and optimizing overall labor operations. It focuses on helping businesses save time through automation while improving the overall customer experience. Based in the cloud, users can complete a variety of tasks at any time, from any location with the use of an internet-connected device. In addition to having 24/7 access through mobile capabilities, users also have the same level of access to support experts to assist with any potential issues.

Previously known as Timesource, isolved Time is a shift management and time tracking software. With it, users have access to a variety of features, and businesses with more robust needs have the option to integrate with the vendor’s full-service HR software. Housed in the cloud, users can access it from any internet-connected device. Use it to track employee hours, create schedules and integrate with payroll to streamline HR processes.

Verint Monet WFM is a cloud-based software that meets the unique needs of call centers and help desks. Designed for small and medium-sized organizations, it offers integrative capabilities and is automatic call distributor (ACD) neutral. It helps improve overall operations, saving the organization money while simultaneously improving the consumer experience. Forecasting improves scheduling and overall business planning, while real-time assessments can provide an accurate depiction of the organization’s performance.

People HR offers a scalable and customizable solution to perform essential HR functions, including personnel monitoring, applicant tracking, performance review and more. Its employee-tracking database lets HR managers create employment records for new hires, fill in crucial employee information and provide unlimited storage for documents. It is suitable for both small and mid-sized businesses.It includes an applicant tracking module that helps users create and customize the company’s career page and create new job offerings. Users can view all applicant information in one location. Its performance review module helps employees receive feedback from their peers.

Vibe HCM unifies core human resources capabilities surrounding transactions and compliance, along with strategic employee engagement. The SaaS-based software includes recruiting, onboarding, core HR, time and attendance, communication and connection, talent development and recognition, payroll, compliance, benefits management and engagement measurement. It’s suitable for medium and large businesses.There are two different versions of the product available to deploy. Essentials is best for businesses that need to get up and running quickly but want the ability to upgrade in the future. Edge is suitable for those whose complex requirements call for customization and advanced capabilities.

Cornerstone Recruiting is a cloud-based suite that provides recruiting, learning management, performance management and HR administration. Founded with the purpose of improving access to education through online learning, it now helps organizations of all sizes to recruit, train and manage their employees. It has mobile capability that allows productivity and connectivity in real time, from any location.

Dayforce combines all major HR components into a cloud-based, unified HRMS. Suitable for smaller companies that need to manage over 100 employees to enterprises with thousands of employees, this program helps businesses tackle every aspect of the employee lifecycle. Companies can take advantage of professional services, payroll tax filing and standardized implementation processes via Dayforce Activate.

Conrep is a robust applicant tracking system that engages the right candidates and reduces hiring time. It provides an intuitive user interface, mitigating the need for user training. It offers a mobile app that allows staff to access reports and perform tasks on the go. Role-based dashboards provide valuable insights into individual, departmental or enterprise performance. Its self-service portals empower employees, customers and suppliers to access important information and perform day-to-day activities.