Professional Services Automation

What Is PSA Software?

What is Professional Services Automation?

PSA Helps You:

  • Bill clients on a project basis
  • Allocate resources
  • Look at employee tasks
  • Manage projects
  • Schedule appointments
  • Track time and expenses

Bill clients on a project basis

Professional service automation (PSA) are software tools that allow organizations to bill and create invoices for their clients based on specific processes.

This expedites financial management operations and makes it easier for users to obtain payment. These programs often include support for different payment methods such as checks, credit cards and even cash. Some vendors include automation functionality that instantly submits a request for payment upon completion of a project.

Allocate resources

PSA enables users to visualize the tasks and projects that employees are currently working on so that labor resources can be allocated as needed. For example, if a high priority project comes up and you’re hoping to quickly assign it to someone who isn’t dealing with any high-stakes tasks at the moment, you could use a professional service automation to effectively assign the project.

These systems also allow users to allocate resources such as money and time. If you know the budget of other projects compared to the overall company budget, it can affect the rate that you request for your project’s spending limit. Additionally, employees can leverage historical financial information to predict the prices that their projects will incur and to create realistic budgetary requests.

Look at employee tasks

Users can visualize the current projects that fellow employees or direct reports are working on to more efficiently assign task priorities and to allocate labor resources. This can expedite the process of getting a project started and alleviate communication errors in regards to project details. Many PSA systems enable users to post comments and documents related to specific projects so that others have access to relevant information to help facilitate project workflows.

Manage projects

Project management is one of the underlying core components of professional service automation. There are many different capabilities that vendors offer regarding this function. Here are some of the features you might want to look for in a PSA solution:

  • Contract management
  • Bidding
  • RFIs/Submittals
  • Cost management
  • Conceptual estimates

Schedule appointments

PSA enables employees to schedule appointments and meetings, both internally and externally. For example, PSA would be a great way for a law firm to set up meetings with clients based on the availability of both parties. It can be difficult to figure out a meeting time that works for everyone, so some programs contain automated scheduling functionality that suggests best-fit appointment times based on everyone’s calendars. Here are some of the scheduling features that PSA systems may include:

  • Automated scheduling
  • Appointment management
  • Calendar management
  • Attendance management
  • Class scheduling

Track time and expenses

Tracking the amount of time that employees and contractors spend on tasks is essential to pay workers fairly. This is especially necessary for organizations with employees who are paid hourly. Expense reporting functionality can also reduce the amount of time that your employees spend filling out expense reports. Here are some of the tracking features you might consider in a PSA solution:

  • Timesheets
  • Expense tracking
  • Overtime tracking
  • Expense approval

How Do I Select a PSA Solution?

Selecting the right PSA system for your company can be an incredibly difficult process. During your search, you’ll need to keep factors such as number of employees, industry and operational needs at top of mind to find the solution that works best for your business. Because the process of discovering the right vendor for your business can be tedious, we at SelectHub have created an easy-to-use requirements template to make your search simpler. Check out our PSA requirements checklist to equip yourself with more information about PSA software options and to make the selection process easier.

Do you need assistance with choosing the right program for your business? Give us a call or send us a message! Our team is ready to provide you with individualized recommendations based on your company’s needs. You can reach us at or by calling 855-850-3850.

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PSA articles are written and edited by:

Zachary Totah

Content Manager

As SelectHub’s Content Manager, Zachary Totah leads a team of more than 35 writers and editors in their quest to provide content that helps software buyers find the right system for their company.

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Camille Graham

Technical Content Editor and Market Research Analyst

A Technical Content Editor and Market Research Analyst, Camille joined the SelectHub team in the summer of 2021.

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Mary Connors

Content Writer

Mary Connors is a Content Writer for SelectHub who enjoys empowering companies in their software decision making.

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Cloud PSA: How Good Software Boosts the Professional Services Automation Industry

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November 20, 2023
Browsing for new PSA software is similar to finding the right meat in a butcher shop. There are too many choices, and you want to ensure you pick the program that best suits your company – whether it be for a small law firm or a large managed service provider (MSP). Have you ever considered choosing cloud PSA software? The cloud is the way of the future and is already part of other industries such as enterprise resource planning (ERP), manufacturing and product lifecycle management (PLM). We’ll discuss what cloud PSA is, its standard modules and its advantages.

Khaleel HayesCloud PSA: How Good Software Boosts the Professional Services Automation Industry
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Collaborative Work Management: A Comprehensive Guide

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November 15, 2023
The Beatles summed it up best in two simple words — come together. When it comes to professional life, that’s especially true. Without workplace collaboration, unclear expectations block reaching milestones, projects go overdue and spending goes over budget.

Collaborative work management helps you reach goals by delegating your workload, collaborating in real time and encouraging teamwork.

Olivia EdensCollaborative Work Management: A Comprehensive Guide
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The Best MSP Software and Must-Have Features

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November 10, 2023
MSP software is a solution for managed service providers that fall under the professional services automation software umbrella. These systems help MSP companies with their security needs. After all, what’s the point of outsourcing IT operations to an MSP if the organization can’t keep its clients’ information secure?

Khaleel HayesThe Best MSP Software and Must-Have Features
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What Is Meeting Management? A Comprehensive Guide

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You have a lot of projects in the works, but it feels like miscommunication is slowing down your workflow — that’s where meeting management comes in.

Stop questions from going unanswered and keep your tasks on track by prioritizing communication. Meeting management helps users lead productive meetings by providing scheduling assistance, task management and collaboration tools.

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PSA Software Features and Requirements Checklist

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Is finding the ideal professional services automation software (PSA) for your organization as difficult as locating your keys on the beach without a metal detector? Are you encountering so many detours and obstacles in your search that you’re pulling your hair out? It’s OK. Take a few deep breaths and review this in-depth article about the most common PSA features and requirements. This can help you pinpoint your search and develop an elaborate wishlist of features to see which platforms measure up.

Khaleel HayesPSA Software Features and Requirements Checklist
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PSA Integration: A Comprehensive Guide

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October 23, 2023
Do you find yourself spending weeks finding the right resource for your project? Is your project going over budget? Are you missing project deadlines? Are you unable to keep up with ongoing and outgoing cash? If you answered “yes” to any of the questions, then it’s time to consider PSA integration. Not to be confused with enterprise resource planning, PSA software manages intangible assets like staff and consultants, whereas ERP manages tangibles like products, goods and stock. Let’s take a deeper dive into PSA integration specifically.

Simran YadavPSA Integration: A Comprehensive Guide
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Best Remote Monitoring and Management (RMM) Tools

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Managed service providers (MSPs), in essence, are third-party IT teams that serve companies and enterprises that don’t have in-house IT. MSPs use remote monitoring and management (RMM), a critical type of PSA software. RMM tools enable users to monitor and manage client networks, computers and endpoints remotely.

SelectHub’s research and analyst teams took time to compile a complete list of the top RMM tools, their essential benefits, features and trends.

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What Is Revenue Forecasting?

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Imagine an orchestra without a conductor — without guidance, there’s no unity or harmony, just like a business without revenue forecasting.

Revenue forecasting provides an in-depth look at how much money you’re earning and how much you’re losing, empowering effective decision-making. Hit your financial goals like an instrument striking the right note with professional service automation tools that manage resources, automate processes and provide real-time project visibility.

Olivia EdensWhat Is Revenue Forecasting?
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PSA for Lawyers: Top Software Recommendations

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When you type “Why is my lawyer…” into Google the top suggestions are:

  1. Why is my lawyer taking so long
  2. Why is my lawyer ignoring me
  3. Why is my lawyer avoiding me
  4. Why does my lawyer want to settle

If your clients are the ones behind searches 2, 3, or 4, you probably have bigger problems than we can solve (Sorry!). But if you think your clients want faster services, keep reading.

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